Job summary
Our service is expanding and we are offering an exciting opportunity to join our busy Integrated Care Coordination for Urgent Care Team as a Band 6 NMC / HCPC Registered Triage Nurse / Paramedic based in Hanley, Stoke-on-Trent.
We are looking for a passionate and dedicated Triage Nurse or Paramedic to provide triage assessment, clinical support, assistance and professional expertise to all health and social care registered professionals requiring assistance and support with Admission Avoidance which may range from signposting the caller to the appropriate service, making a direct referral to another service or offering immediate clinical advice or treatment.
The service receives a high number of requests each day, for patients across Staffordshire and Stoke on Trent and you will have responsibility of managing a busy clinical triage portal and telephone line. You work as an integral member of the clinical MDT team to promote seamless patient care providing a quality service, aspiring to achieve, share a corporate pride in achievements and strive to act as an ambassador for good quality care.
You will need to be flexible, approachable and have a sound clinical evidence based background and knowledge. You will need to be friendly but assertive, and be confident in own decision making, being able to challenge when necessary.
You will be required to cover the 7 day period, 365 days and therefore weekend and out of hours working is required.
Main duties of the job
You will work as a key member of the Integrated Care Coordination Team to ensure professionals are able to make referrals through one access point and work independently, exercising assessment and evaluation skills to full ability in order to avoid inappropriate hospital admissions, adjust care programmes as professionally judged to be necessary, and instigate changes in care that are evidence based and in the patient's best interests.
As part of this role you will also be expected to:
To work in conjunction with the Clinical Team Lead to provide high quality, clinical triage using knowledge, skills and critical thinking and professional judgement.
To control and manage calls effectively by using skilled questioning, active listening and excellent verbal communication skills in a calm, professional manner.
Offer sound clinical advice.
In conjunction with the Clinical Team Lead, to possess the ability to prioritise tasks, cases and situations appropriately to ensure effective delivery during periods of high demand.
Work as an effective team member of a high performance team, maintaining and ensuring the achievement of required response standards and key performance levels and indicators
Act as a role model demonstrating excellence in practical care application.
Contribute to the induction experience of new staff by demonstrating the role, and providing orientation information.
About us
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
- Supporting your career development and progression
- Excellent NHS Pension scheme
- Generous maternity, paternity and adoption leave
- Options for flexible working
- Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
- Extensive Health and Wellbeing support and resources
- If you work in our community teams, we pay for your time travelling between patients
- Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
- Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
- Salary sacrifice bikes up to £2k
- Free car parking at all trust sites
- Free flu vaccinations every year
- Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Job description
Job responsibilities
Interviews will take place for this position on 30th September 2024
There will be an Administrations task to complete as part of the interview process and also Values Based Interview Questions.
For full information regarding the role, please see attached the Job Description and Person Specification.
Please contact Angie Costello, Service Manager for Urgent Care for more information by emailing angie.costello@mpft.nhs.uk to arrange a call or on Microsoft Teams
Job description
Job responsibilities
Interviews will take place for this position on 30th September 2024
There will be an Administrations task to complete as part of the interview process and also Values Based Interview Questions.
For full information regarding the role, please see attached the Job Description and Person Specification.
Please contact Angie Costello, Service Manager for Urgent Care for more information by emailing angie.costello@mpft.nhs.uk to arrange a call or on Microsoft Teams
Person Specification
Qualifications and Training
Essential
- Qualified nurse with current NMC registration (Adult)
- Working towards or willingness to undertake a Physical Health Assessment Module
- Degree in Paramedic Science or equivalent qualification
- Evidence of continual professional development.
Desirable
- Extended clinical course e.g. care of the Diabetic, palliative care, continence, mentorship.
- Triage Qualification / Course
- Community experience
- Modules at Masters Level
Experience
Essential
- Working as a team member.
- Proven ability to prioritise.
- Experience of working in a changing unpredictable environment.
- Knowledge and understanding to manage time and workload effectively.
- Working in a multidisciplinary team.
Desirable
- Experience of Triaging skills
- Experience of developing and delivering training programmes (students).
- Experience of clinical supervision and mentoring.
- Ability to work autonomously/ Lone working
- Previous area of designated responsibility
- Experience of negotiation and conflict management in clinical situations.
- Experience of health promotion and supporting patients and carers to self-care.
Skills, Knowledge and Abilities
Essential
- Understanding and or willingness to develop knowledge of core community services within MPFT and system partners to influence alternative pathways of care.
- Good communication and interpersonal skills, able to maintain effective working relationships, across the organisation.
- Highly developed IT skills, including an advanced level of experience using Health IT Systems, Outlook, Microsoft Teams and Microsoft Word
- Understanding of Information Governance, Data Protection, NMC standards and safeguarding vulnerable people.
- Experience of dealing with, and implementing learning from complaints and incidents.
- Confident in dealing with people at all levels of the organisation
Desirable
- Understanding of wider NHS agenda and its application to the local context.
- Understanding of the current Urgent Care system and its wider links, for example WMAS, Acute Hospital ED and Admission Avoidance.
Personal Attributes
Essential
- Ability to plan and organised own workload and re-prioritise workload to meet demand
- Flexible approach to work with the ability to cope with change management
- Ability to work under pressure to achieve deadlines in a flexible and adaptive manner.
- Flexibility with working hours to enable 7 day working, 365 days a year
- Adheres and demonstrates trust behaviours
Desirable
- Competent in IT skills.
- Initiate, and participate in networks and discussion groups.
- Provide leadership in your area of responsibility.
- Triage and transfer individuals where appropriate.
- Enable other individuals to reflect on their own values, priorities, interests and effectiveness.
- Identify and evaluate opportunities for innovation and improvement.
Person Specification
Qualifications and Training
Essential
- Qualified nurse with current NMC registration (Adult)
- Working towards or willingness to undertake a Physical Health Assessment Module
- Degree in Paramedic Science or equivalent qualification
- Evidence of continual professional development.
Desirable
- Extended clinical course e.g. care of the Diabetic, palliative care, continence, mentorship.
- Triage Qualification / Course
- Community experience
- Modules at Masters Level
Experience
Essential
- Working as a team member.
- Proven ability to prioritise.
- Experience of working in a changing unpredictable environment.
- Knowledge and understanding to manage time and workload effectively.
- Working in a multidisciplinary team.
Desirable
- Experience of Triaging skills
- Experience of developing and delivering training programmes (students).
- Experience of clinical supervision and mentoring.
- Ability to work autonomously/ Lone working
- Previous area of designated responsibility
- Experience of negotiation and conflict management in clinical situations.
- Experience of health promotion and supporting patients and carers to self-care.
Skills, Knowledge and Abilities
Essential
- Understanding and or willingness to develop knowledge of core community services within MPFT and system partners to influence alternative pathways of care.
- Good communication and interpersonal skills, able to maintain effective working relationships, across the organisation.
- Highly developed IT skills, including an advanced level of experience using Health IT Systems, Outlook, Microsoft Teams and Microsoft Word
- Understanding of Information Governance, Data Protection, NMC standards and safeguarding vulnerable people.
- Experience of dealing with, and implementing learning from complaints and incidents.
- Confident in dealing with people at all levels of the organisation
Desirable
- Understanding of wider NHS agenda and its application to the local context.
- Understanding of the current Urgent Care system and its wider links, for example WMAS, Acute Hospital ED and Admission Avoidance.
Personal Attributes
Essential
- Ability to plan and organised own workload and re-prioritise workload to meet demand
- Flexible approach to work with the ability to cope with change management
- Ability to work under pressure to achieve deadlines in a flexible and adaptive manner.
- Flexibility with working hours to enable 7 day working, 365 days a year
- Adheres and demonstrates trust behaviours
Desirable
- Competent in IT skills.
- Initiate, and participate in networks and discussion groups.
- Provide leadership in your area of responsibility.
- Triage and transfer individuals where appropriate.
- Enable other individuals to reflect on their own values, priorities, interests and effectiveness.
- Identify and evaluate opportunities for innovation and improvement.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
Midlands Partnership NHS Foundation Trust
Address
Smithfield 1 building,
Sir Leonard Coates Way
Hanley, Stoke-on-Trent
ST1 4FA
Employer's website
https://www.mpft.nhs.uk (Opens in a new tab)
