Midlands Partnership NHS Foundation Trust

Community Paediatrics Clinical Administrator

This job is now closed

Job summary

Are you looking for a new challenge?

We currently have a vacancy for a Clinical Administrator within our Community Paediatrics Admin Team at Cross Street Clinic, Burton upon Trent.

This key role will be to provide a comprehensive admin support to the Community Paediatrics Team. Your main duties will include answering and directing phone calls, audio typing of confidential clinic letters, booking Paediatrician and Nurse clinics, coordinating meetings and appointments, opening and scanning post, processing referrals, using IT systems (i.e. Rio) and dealing with general enquiries. You should have relevant experience in these areas.

You will need to be self-motivated, able to manage your working time effectively and have excellent communication skills. You will also have a good level of education (including English and Maths) and RSA level III typing qualification or equivalent experience.

Please note this vacancy will close as soon as sufficient applications have been received, so please apply as soon as possible if interested.

For more information about the post, please contact Sarah Furber on 01785 221664

Children's services in Midlands Partnership NHS Foundation Trust are committed to using evidence from Outcome Measures and Feedback Tools to support our efforts to help children and young people fulfil their potential. You will have a responsibility to support and promote the use of such measures.

Main duties of the job

The Team Administrator will provide a confidential and efficient secretarial and administrative support to the Community Paediatric team, providing reception cover when required. Be able to maintain electronic diaries for clinical and non-clinical activities including the arrangement of appointments and clinics for clinicians, as required. Ensure patient personal details are constantly updated and accurate and that patient records are tracked in accordance with Trust requirements. The post holder will be expected to be able to prioritise work and meet deadlines in order to fulfil the requirements of the post. Excellent interpersonal and communication skills are essential with an ability to deal with highly sensitive and challenging situations, communicating to both internal and external service users.

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

Supporting your career development and progression
Excellent NHS Pension scheme
Generous maternity, paternity and adoption leave
Options for flexible working
Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
Extensive Health and Wellbeing support and resources
If you work in our community teams, we pay for your time travelling between patients
Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
Salary sacrifice bikes up to £2k
Free car parking at all trust sites
Free flu vaccinations every year
Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Date posted

12 August 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

301-BK-24-6529671

Job locations

Cross Street Clinic

Cross Street

Burton upon Trent

DE14 1EG

Job description

Job responsibilities

The post holder will be competent and proficient in delivering the requirements of the role working as part of a multi-disciplinary team with children and young people within the Community Paediatrics Service. They will be able to demonstrate the Trusts Values and Behaviour Framework at all times. The post holder may be required to work in a variety of settings. The post holder will provide an efficient administrative support to the team, whilst also supporting the clinical team within the clinic setting.

Provide a confidential administration support as required including minute taking, organising meetings, collating and maintaining data basis.

Maintain an effective office support system including booking appointments, photocopying, scanning and reception duties on behalf of the Paediatric Clinicians.

To provide clinic support to medical and nursing staff through clinic set up and ensuring infection control measures are completed throughout the clinic.

To collate and analyse data relevant to service need which may include Was Not Brought (Did Not Attend) rates, referral rates, training compliance etc.

Greet and escort service users to the appropriate clinician

Support the clinician with the completion of demographic information on forms as requested.

Keep a record of requested investigations and chase results as per process and inform clinician when the results are available.

To maintain and develop skills and knowledge to deliver a range of care and interventions under the guidance of a registered practitioner and set an example of good practice to other team members including skill sharing.

Is able to identify and minimise risks within the overall organisational risk frameworks and is able to report risk. This includes applying knowledge of role in the wider safeguarding agenda.

Ensures that service user experience is core to all clinical and service development, gaining support from the appropriate corporate teams as required.

Ensure own actions support and promote equality, diversity and the rights of patients, the public and colleagues within the health care environment at all times.

Maintain electronic diaries for clinical and non-clinical activities including the arrangement of appointments and clinics for clinicians, as required.

Ensure patient personal details are constantly updated and accurate and that patient records are tracked in accordance with Trust requirements.

To implement any local secretarial procedures and changes to working practices that may be required and as agreed.

Maintain Trust/Service databases to meet national DoH, Local, Directorate and Trust targets.

Undertake surveys and/or audits relevant to own role, including staff survey.