Job summary
We are looking to increase our admin bank for Telford and Shrewsbury during the weekdays.
Once you have joined us we would let you know of any available work.
The hours would be 9am-5pm between Monday - Friday
The Temporary Staffing Team provide bank staff to teams and wards throughout our trust's geographic foot print including Shropshire, Telford and Wrekin.We are seeking a friendly individual to join our team of administrators Our administration offices are busy places and our clinical teams rely on our team to provide an efficient, effective service to support them in delivering the very best care to our patients.
The post involves contact with patients and their families either face to face or via telephone, so good communication skills are essential. You will handle incoming and outgoing calls and deal with enquiries in an efficient manner as well as carry out reception duties when required.
You will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times. Working knowledge of Microsoft applications such as Word, Excel and Outlook will be valuable and support to use the Trusts digital systems will be available to the successful candidate.
This role is demanding, but is rewarding as you support this team and our services as a whole. We would love to hear from you if this role is of interest to you!
Main duties of the job
Join the Trust Admin Bank
work 3 -5 days a week - full working days Monday-Friday.
- To accurately maintain and keep secure patient health and staff records/systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the current Data Protection Law.
- Maintain strict confidentiality regarding information concerning patients, staff and sensitive Trust Business at all times.
- To carry out reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Support Supervisor and/or the Admin Team Leader.
- Handle incoming and outgoing telephone calls in a polite and efficient manner. Receive and deal with telephone enquiries referring telephone queries to a more senior colleague where appropriate. Taking accurate messages and passing them to the appropriate person in a timely manner.
- Type a range of documents including emailed requests, copy typing and audio transcription (via Winscribe digital dictation system).
- Prioritise own workload and meet deadlines in order to meet the requirements of the post.
- Regular data entry and booking of appointments for service users on the clinical patient administration system, RiO.
About us
By joining Team MPUFT, you will be helping your communities and in return for this, we will support you by
Supporting your career development and progression.
Excellent NHS Pension scheme
Extensive Health and Wellbeing support and resources
Free car parking at all trust sites
Free flu vaccination every year
Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
By joining Team MPUFT, you will be helping your communities and in return for this, we will support you by
Supporting your career development and progression.
Excellent NHS Pension scheme
Extensive Health and Wellbeing support and resources
Free car parking at all trust sites
Free flu vaccination every year
Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Job description
Job responsibilities
KEY DUTIES AND RESPONSIBILITIES:
Main duties and responsibilities:
To be the first point of telephone contact for the team, identifying urgent calls and passing on messages / dealing with enquiries in an appropriate manner
To open, sort and distribute post (incoming and outgoing), faxes, memos and other messages
Photocopying, filing and retrieval of information both paper and electronic based, as required
To use a range of office machinery including the use of computerised data systems and word processing facilities
To organise own workload using independent judgement to prioritise required tasks and duties
To support the Team in organising the administrative function of the team and with provision of office cover for during times of absence and where appropriate
To provide confidential administration support to the Team
To be responsible for arranging room bookings and hospitality/refreshments on behalf of the Team and maintain the relevant Outlook calendar/s
To provide a word processing service to team members, which may contain information of a confidential nature
To respond in a courteous and professional manner to clients, visitors and other agencies and their teams
Collating and inputting data in a timely manner into both manual and electronic systems
Support with regular stock checks and ordering/receipt of office stationery
Responsible for any personal development necessary to fulfil the requirements of the post, attending any training required and fulfilling objectives set during regular appraisals
To assist in maintaining and improving services
Assist in maintaining own and others health, safety and security and help to maintain a clean and safe area in which to work
To act in a calm and professional manner at all times
To actively promote and ensure own actions support equality, diversity and rights as outlined in Trust policy
To undertake such other duties as may be required suitable to the banding of the post
Communications and Relationships
Liaise and communicate with a range of staff, managers and Team Leaders and other agencies with a professional and sensitive approach using a variety of communication and customer service methods
Maintain a high level of confidentiality at all times
Always acts in a manner which promotes the Trusts Vision, Values and Behaviours
Systems and Equipment
Frequent use of Microsoft Office applications i.e. Outlook, Word, Excel and PowerPoint
Use of a manual bring forward system to prioritise own work load and to support managers in preparing in advance for meetings
Decisions and Judgements
To work within clear guidelines and processes but will have some limited autonomy to plan and prioritise own work
Physical demands of the job
Dexterity, coordination for keyboard and telephony skills
Mental effort
Concentration required on telephone enquiries and for checking work.
Emotional effort
Occasional indirect exposure to distressing or emotional circumstances
Responsibility for patient/ client care
Incidental service user/ carer contact, providing first point of contact
Responsibility for Policy/ Service Development
Follows policies in own role
Please note that this job description is not exhaustive. The bank assignment may require specific skills which will be discussed as assignments are offered
Job description
Job responsibilities
KEY DUTIES AND RESPONSIBILITIES:
Main duties and responsibilities:
To be the first point of telephone contact for the team, identifying urgent calls and passing on messages / dealing with enquiries in an appropriate manner
To open, sort and distribute post (incoming and outgoing), faxes, memos and other messages
Photocopying, filing and retrieval of information both paper and electronic based, as required
To use a range of office machinery including the use of computerised data systems and word processing facilities
To organise own workload using independent judgement to prioritise required tasks and duties
To support the Team in organising the administrative function of the team and with provision of office cover for during times of absence and where appropriate
To provide confidential administration support to the Team
To be responsible for arranging room bookings and hospitality/refreshments on behalf of the Team and maintain the relevant Outlook calendar/s
To provide a word processing service to team members, which may contain information of a confidential nature
To respond in a courteous and professional manner to clients, visitors and other agencies and their teams
Collating and inputting data in a timely manner into both manual and electronic systems
Support with regular stock checks and ordering/receipt of office stationery
Responsible for any personal development necessary to fulfil the requirements of the post, attending any training required and fulfilling objectives set during regular appraisals
To assist in maintaining and improving services
Assist in maintaining own and others health, safety and security and help to maintain a clean and safe area in which to work
To act in a calm and professional manner at all times
To actively promote and ensure own actions support equality, diversity and rights as outlined in Trust policy
To undertake such other duties as may be required suitable to the banding of the post
Communications and Relationships
Liaise and communicate with a range of staff, managers and Team Leaders and other agencies with a professional and sensitive approach using a variety of communication and customer service methods
Maintain a high level of confidentiality at all times
Always acts in a manner which promotes the Trusts Vision, Values and Behaviours
Systems and Equipment
Frequent use of Microsoft Office applications i.e. Outlook, Word, Excel and PowerPoint
Use of a manual bring forward system to prioritise own work load and to support managers in preparing in advance for meetings
Decisions and Judgements
To work within clear guidelines and processes but will have some limited autonomy to plan and prioritise own work
Physical demands of the job
Dexterity, coordination for keyboard and telephony skills
Mental effort
Concentration required on telephone enquiries and for checking work.
Emotional effort
Occasional indirect exposure to distressing or emotional circumstances
Responsibility for patient/ client care
Incidental service user/ carer contact, providing first point of contact
Responsibility for Policy/ Service Development
Follows policies in own role
Please note that this job description is not exhaustive. The bank assignment may require specific skills which will be discussed as assignments are offered
Person Specification
Experience
Essential
- Demonstrate relevant experience of working within an office environment
Skills
Essential
- Demonstrate an ability to data input to an accurate level
Skills
Essential
- Demonstrate excellent organisational and prioritisation skills.
Person Specification
Experience
Essential
- Demonstrate relevant experience of working within an office environment
Skills
Essential
- Demonstrate an ability to data input to an accurate level
Skills
Essential
- Demonstrate excellent organisational and prioritisation skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
