Administrative Support Officer

Job summary

As Administrative Support Officer your main duties will include processing health requests for children in care from both local and out of area local authorities. You will update clinical systems and you will be working with sensitive, confidential and potentially distressing information.

You will be required to distribute confidential clinic letters and reports, dealing with post, working closely with clinical staff and liaising with external agencies as well as producing a range of information from a variety of data sources.

Knowledge/use of the NHS Rio system and Care plus is desirable, however, full training will be given as required.

As a person, you will need to be self-motivated, with the ability to prioritise your daily workload and managing your time effectively. The teamwork from home so it is essential that you will be able work independently as well as being a good team player, with excellent communication and accuracy skills.

To apply, you will need to have relevant experience in administration support role. This post will involve regular VDU use and proficient use of various Microsoft office packages (i.e. word, excel, outlook, calendars

Please note this vacancy will close as soon as sufficient applications have been received, so please apply as soon as possible, if interested.

Main duties of the job

• To co-ordinate & process the requests for Initial & Review Health Assessments that are required for Children placed by or placed in the Staffs & Stoke on Trent area, ensuring that the information is recorded accurately & according to trust policies on record keeping standards within the systems that are used.
• To ensure that the requests for the health assessments are processed in a timely manner, & relevant information is sent to the appropriate teams.
• To ensure that any notifications from social care teams regarding movement of children in care or changes to legal status are updated on the child health systems & that the relevant teams are advised of the changes, including child health.
• To ensure that requests for foster carer health information is processed & forwarded to the relevant professionals or teams and returned to social care in a timely manner.
• Assist the team with the preparation of all documentation, such as records, filing, appointments, photocopying & computer work as required.
• Provide training/advice to other team members on use of computer packages
• Contribute in data entry or storage of data within agreed timeframes, bringing to attention any delays & inaccuracies in order to meet Quality Framework requirements, outcome measures & best practice standards in order to deliver an effective, high quality
• To collect and input statistical information as required and ensure that reports where requested are delivered within timescales.

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Please note, we may be required to close this vacancy early if we receive a high volume of applications