Job summary
The position will be part of the Children's and Families Care Group based within our Child and Adolescent Mental Health Services, delivering care to children, young people and families.
We are able to offer a new opportunity for a Team Administrator to join our CAMHS team based in Burton on Trent.
You will need to work on your initiative, organise your own workload without direct supervision on a daily basis, to ensure deadlines are met and to enable compliance with all Policies and Procedures.
The successful applicant will be working in a small supportive team alongside two team administrators, a medical secretary and a receptionist.
We are looking for someone to work 30 hours a week.
Main duties of the job
- Supporting with the preparation of all documentation, including agendas, circulating papers and minuting meetings
- Typing letters and reports including audio typing
- To collect and input statistical information as required and ensure that reports where requested are delivered within timescales.
- Making bookings and cancellations e.g. training places, rooms and interpreters.
- Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate person's attention in a timely manner.
- Supporting diary management of an individual or individuals (arranging meetings etc)
- Monitoring of an individual or team inbox
- Arranging external meetings / events / conferences including sourcing venues, arranging purchase orders etc.
- Provide general non-clinical advice, information and guidance to children and young peoples, parents and other professionals, to deal with all enquiries and communicate effectively on behalf of the Team.
- To deal professionally and promptly with telephone enquiries, taking and processing messages accurately and adhering to relevant policies and procedures.
- Providing cover for other administrative colleagues during staff absence
- Dealing with patient/public enquires about services - liaising with professionals where required and escalate as appropriate
About us
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by:
- Supporting your career development and progression.
- Excellent NHS Pension scheme
- Generous maternity, paternity, adoption leave
- Options for flexible working
- Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
- Extensive Health and Wellbeing support and resources
- If you work in our community teams, we pay for your time travelling between patients.
- Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
- Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
- Salary sacrifice bikes up to £2k
- Free car parking at all trust sites
- Free flu vaccination every year
- Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for more information about the role.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for more information about the role.
Person Specification
Qualifications and Trainings
Essential
- Good standard of general education including English and Maths at GCSE Grade C or equivalent or Functional skills (English and Maths) Level 2
- RSA Stage III Word Processing / Text Processing or equivalent
- ECDL/CLAIT IT qualification or equivalent
Desirable
- NVQ/ Level 3 Business administration
- Audio typing experience
Experience
Essential
- Relevant experience in administration support role including dealing with telephone enquiries in a timely manner
- Experience of dealing with sensitive/distressing issues
- Previous experience of data input
Desirable
SKILLS, KNOWLEDGE & ABILITIES
Essential
- Demonstrate the ability to prioritise workload in order to meet deadlines
- Demonstrate an understanding of the importance of effective team working
- Demonstrate an understanding of the importance of confidentiality
- Demonstrate a high level of communication skills, both written and verbal
- Excellent organisational skills and work on own initiative
- Proficient in the use of Microsoft Office packages e.g. Word, Excel etc.
- Provide training/advice to other team members on use of computer packages
- Standard keyboard skills
PERSONAL ATTRIBUTES
Essential
- Demonstrate a willingness to undertake further training and identify own development needs
- Flexible and adaptable approach to work
- Ability to travel if required
Person Specification
Qualifications and Trainings
Essential
- Good standard of general education including English and Maths at GCSE Grade C or equivalent or Functional skills (English and Maths) Level 2
- RSA Stage III Word Processing / Text Processing or equivalent
- ECDL/CLAIT IT qualification or equivalent
Desirable
- NVQ/ Level 3 Business administration
- Audio typing experience
Experience
Essential
- Relevant experience in administration support role including dealing with telephone enquiries in a timely manner
- Experience of dealing with sensitive/distressing issues
- Previous experience of data input
Desirable
SKILLS, KNOWLEDGE & ABILITIES
Essential
- Demonstrate the ability to prioritise workload in order to meet deadlines
- Demonstrate an understanding of the importance of effective team working
- Demonstrate an understanding of the importance of confidentiality
- Demonstrate a high level of communication skills, both written and verbal
- Excellent organisational skills and work on own initiative
- Proficient in the use of Microsoft Office packages e.g. Word, Excel etc.
- Provide training/advice to other team members on use of computer packages
- Standard keyboard skills
PERSONAL ATTRIBUTES
Essential
- Demonstrate a willingness to undertake further training and identify own development needs
- Flexible and adaptable approach to work
- Ability to travel if required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
