Administration Assistant

Job summary

MSK Services Lichfield and Tamworth are looking to recruit a team-orientated Administration Assistant to join our friendly Admin team.

You will be responsible for providing administrative support to the Community Musculoskeletal Services Lichfield and Tamworth, including updating clinical systems, supporting with waiting list management, stock management, equipment ordering, photocopying, taking telephone calls and liaising with members of the public to book appointments/deal with general enquiries.

This is a busy environment to work in with constant demand for appointments and supporting our clinical staff, but you will be working with a great team of people who will support you along the way.

Main duties of the job

Job Responsibilities:

• Taking calls, booking patient appointments & dealing with queries from patients, relatives, staff and other agencies
• Supporting clinical services including scanning, filing, creating and sending clinic letters and supporting projects and audits as required
• Use of electronic patient records system for booking patients & use of Office 365 packages
• Being part of the wider administration team in NIMS
• Actively contribute to service improvement and be involved in patient engagement

You must possess excellent interpersonal and communication skills including telephone, email and face to face. You need to have the ability to follow processes and procedures, have a high level of ability to organise and manage your own time, keeping to schedules and deadlines and be able to work well as part of a dynamic team.

You will also possess good organisational skills, be willing to take on/learn new skills and have the ability to show attention to detail and accuracy. You must be organised, flexible and adaptable and able to problem solve effectively.

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.