Job summary
The post holder will contribute towards a confidential and efficient reception and administration service communicating with clients and visitors to the site in person, as well as over the telephone.
The post holder will be expected to be able to follow instructions, prioritise their work and demonstrate initiative in order to fulfil the requirements of the post.
The role of the receptionist provides an invaluable service to our premise supporting all clinical and non-clinical teams to include taking messages, booking appointments, meet and greet service and ensuring a safe working environment.
Main duties of the job
This job description is generic across the trust and tasks will differ from site to site.
- Carry out general reception duties, responding to enquiries over the telephone and face to face from the public and other professionals.
- Receive on behalf of the Trust, visitors/officials/contractors and dealing with their requirements as necessary
- Support with room bookings and allocation of rooms as required
- Taking and relaying messages both verbal and by telephone, prioritising as appropriate.
- Liaison with staff at all levels throughout the Trust.
- To use various clinical systems to support in the booking in of patients at various clinics/departments
- Meet and greet and booking patients in as required on arrival.
- Provide administrative support to health professionals of a confidential nature including sending sensitive reports under the direction of the Hotel Services Co-ordinator.
- Data inputting.
About us
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
- Supporting your career development and progression
- Excellent NHS Pension scheme
- Generous maternity, paternity and adoption leave
- Options for flexible working
- Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
- Extensive Health and Wellbeing support and resources
- If you work in our community teams, we pay for your time travelling between patients
- Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
- Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
- Salary sacrifice bikes up to £2k
- Free car parking at all trust sites
- Free flu vaccinations every year
- Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Job description
Job responsibilities
- Report any breakdowns or maintenance problems to Facilities and Estates and ensure they are actioned in a timely manner.
- Contact point for all contractors and general maintenance to the health centre
- Ensure health and safety standards are adhered to by all staff
- Support the day to day running of the building, eg cleanliness, assist with fire alarm testing and alarm issues, health and safety
- To maintain and order supplies as required for service delivery. g. stationary
- To deal with incoming and outgoing mail.
- Maintain an effective office support system including filing and photocopying.
- Provide cover in other areas accordingly, as requested.
- Attend work related meetings and training related to the role.
- The use of all Microsoft computer packages.
- Tracking patients notes who attend clinic
- Dealing with cash on site to include selling of books, prescription, vending machine errors, vitamin drops and maintaining documentation following Standard Financial Instruction.
- Arrange adhoc transport requests liaising with the appropriate department.
- Undertake other duties as may be determined from time to time commensurate with the role and general responsibilities of this post.
- Follows Trust policies and procedures in line with job role, advice available if required.
Decisions and judgements:
- The postholder does not have any responsibility for staff.
- The postholder will work within established procedures/practices with supervision available for reference.
- The postholder will follow policies in own role and may be required to comment, but has no responsibility for service development.
Communication and relationships:
- Provide information and advice to new starters, apprentices, trainees, work colleagues, managers, contractors (in line with the level of role, training and experience).
- Demonstrate their own activities and provide guidance to new starters.
- The postholder will provide general non-clinical advice to staff, patients, clients, relatives or carers.
- Exposure to distressing or emotional circumstances is rare.
Physical demands of the job:
- The postholder will be required to use equipment essential to the role.
- There may be frequent requirement for concentration with a predictable workload.
Job description
Job responsibilities
- Report any breakdowns or maintenance problems to Facilities and Estates and ensure they are actioned in a timely manner.
- Contact point for all contractors and general maintenance to the health centre
- Ensure health and safety standards are adhered to by all staff
- Support the day to day running of the building, eg cleanliness, assist with fire alarm testing and alarm issues, health and safety
- To maintain and order supplies as required for service delivery. g. stationary
- To deal with incoming and outgoing mail.
- Maintain an effective office support system including filing and photocopying.
- Provide cover in other areas accordingly, as requested.
- Attend work related meetings and training related to the role.
- The use of all Microsoft computer packages.
- Tracking patients notes who attend clinic
- Dealing with cash on site to include selling of books, prescription, vending machine errors, vitamin drops and maintaining documentation following Standard Financial Instruction.
- Arrange adhoc transport requests liaising with the appropriate department.
- Undertake other duties as may be determined from time to time commensurate with the role and general responsibilities of this post.
- Follows Trust policies and procedures in line with job role, advice available if required.
Decisions and judgements:
- The postholder does not have any responsibility for staff.
- The postholder will work within established procedures/practices with supervision available for reference.
- The postholder will follow policies in own role and may be required to comment, but has no responsibility for service development.
Communication and relationships:
- Provide information and advice to new starters, apprentices, trainees, work colleagues, managers, contractors (in line with the level of role, training and experience).
- Demonstrate their own activities and provide guidance to new starters.
- The postholder will provide general non-clinical advice to staff, patients, clients, relatives or carers.
- Exposure to distressing or emotional circumstances is rare.
Physical demands of the job:
- The postholder will be required to use equipment essential to the role.
- There may be frequent requirement for concentration with a predictable workload.
Person Specification
QUALIFICATIONS & TRAINING
Essential
- IT skills to RSA 2 level
- Educated to NVQ 2 level in office procedures(or working towards) or equivalent experience
- Good communication skills
EXPERIENCE
Essential
- Previous administrative and clerical experience
- Word processing and data inputting experience
- Ability to liaise at all levels
- Customer interface experience
- Problem solving experience
- Computer literate
Desirable
- Experience of working in the NHS
SKILLS, KNOWLEDGE & ABILITIES
Essential
- An effective written and oral communicator
- Excellent telephone manner
- Enthusiastic, flexible, polite, confident and able to use initiative and work under pressure
- Excellent organisational skill
- Flexible hours of work to ensure continuity of reception function
- Flexible working to ensure continuity during periods of absence
- Ability to work within a team
- Ability to work without supervision
- Ability to focus on a range of issues at any one time.
Desirable
- Understanding of NHS
- Excellent keyboard skills
Person Specification
QUALIFICATIONS & TRAINING
Essential
- IT skills to RSA 2 level
- Educated to NVQ 2 level in office procedures(or working towards) or equivalent experience
- Good communication skills
EXPERIENCE
Essential
- Previous administrative and clerical experience
- Word processing and data inputting experience
- Ability to liaise at all levels
- Customer interface experience
- Problem solving experience
- Computer literate
Desirable
- Experience of working in the NHS
SKILLS, KNOWLEDGE & ABILITIES
Essential
- An effective written and oral communicator
- Excellent telephone manner
- Enthusiastic, flexible, polite, confident and able to use initiative and work under pressure
- Excellent organisational skill
- Flexible hours of work to ensure continuity of reception function
- Flexible working to ensure continuity during periods of absence
- Ability to work within a team
- Ability to work without supervision
- Ability to focus on a range of issues at any one time.
Desirable
- Understanding of NHS
- Excellent keyboard skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Midlands Partnership NHS Foundation Trust
Address
Milehouse Primary Care Centre
Lymebrook Way
Newcastle, Staffordshire
ST5 9GA
Employer's website
https://www.mpft.nhs.uk (Opens in a new tab)
