Team Administrator

Job summary

Welcome! The Shropshire, Telford and Wrekin Talking Therapies for anxiety and depression service is a busy caring team consisting of Administration staff, PWPs, CBT Practitioners, and Counsellors.

We serve the people of Shropshire, Telford and Wrekin which has exciting, diverse and growing modern towns surrounded by the stunning Shropshire countryside.

As a Team Administrator you will support the clinical staff by taking referrals, registering service users on our clinical system, booking appointments, and sending letters.

We are currently recruiting for Band 3 Team Administrators to potentially work acrosstwo sites which include:

Severn Fields Health Village, Sundorne Road, Shrewsbury, SY1 4RQ and

Fuller House, Hall Court, Hall Park Way, Telford TF3 4NP

There is some possibility of some home working.

Main duties of the job

• To be the first point of telephone contact for the team, identifying urgent calls and passing on messages / dealing with enquiries in an appropriate manner.
• To organise own workload using independent judgement to prioritise required tasks and duties.
• To support the administration team in organising the administrative function of the team.
• To provide confidential administration support to the team.
• To arrange meetings/appointments/clinics by co-ordinating and booking / cancelling rooms.
• To respond in a courteous and professional manner with clients, visitors and other agencies and their team

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.