Midlands Partnership NHS Foundation Trust

Team Administrator

Information:

This job is now closed

Job summary

We are seeking an experienced and highly organised administrator for the NHS Staffordshire and Stoke on Trent Talking Therapies Service

1 x Full time, based in Burton starting June 2024

Candidates should be skilled and experienced in administration, and demonstrate keen self-management skills to enable them to provide a high-quality effective and efficient service. Based mainly in Burton, the successful candidate should be able to travel to the different sites when required to cover other MPFT Talking Therapies Services across South Staffordshire

As part of the Midlands Partnership Foundation Trust we offer:

  • £22,816 a year (pro rata for part time position)
  • 35 - 41 days annual leave - including bank holidays(depending on length of service)
  • Ongoing career development/training
  • NHS Pension Scheme
  • Wellbeing support such as access to the MPFT Staff Psychology Service and additional wellbeing days and activities throughout the year
  • The opportunity to purchase additional annual leave
  • Flexible working opportunities depending on the role
  • Access to SOOTHE resources - supporting staff across the trust with their physical, mental and financial health. In addition to the support offered from our occupational health provider Team Prevent
  • Innovative research training program entitled STARS Supporting the advancement of Research Skills
  • NHS discounts available via the Blue Card and Red Guava schemes

Main duties of the job

The post holder will provide a varied range of administrative duties and act as a focal point for communication. Excellent interpersonal and communication skills (both written and verbal) are essential, as is an ability to organise and prioritise their own workload to react quickly to changing situations. Strong IT skills are vital so applicants should evidence their experience of using data basis and Microsoft Outlook, Excel and Word on their application.

We are seeking individuals who are enthusiastic, compassionate, flexible and creative in their approach who can work alongside team members to provide high quality and effective administrative support.

The successful candidate will be supervised and line managed by the Business Support Manager but will be expected to work with high levels of autonomy in a high volume, time limited therapeutic setting. Previous experience working in an IAPT or equivalent service would be an advantage. People with lived experience of mental health issues are encouraged to apply for this post.

The service works core 9-5 hours but offers therapy opportunities for clients between the hours of 8am-8pm and in the future, on Saturday mornings. The successful candidate should be prepared to work flexibly to meet service needs within these hours

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

  • Supporting your career development and progression
  • Excellent NHS Pension scheme
  • Generous maternity, paternity and adoption leave
  • Options for flexible working
  • Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
  • Extensive Health and Wellbeing support and resources
  • If you work in our community teams, we pay for your time travelling between patients
  • Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
  • Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
  • Salary sacrifice bikes up to £2k
  • Free car parking at all trust sites
  • Free flu vaccinations every year
  • Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Details

Date posted

30 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

301-SB-24-6240737

Job locations

Staffordshire and Stoke on Trent Talking Therapies Service

56 High Street

Burton on Trent

DE14 1JS


Job description

Job responsibilities

Key Responsibilities

  • To be the first point of telephone contact for service users, carers, GPs, identifying urgent calls and prioritising responses. Dealing with enquiries which may at times be of a distressing nature/verbally aggressive and require sensitive handling.
  • To organise own workload using independent judgement to prioritise required tasks and duties.
  • To provide confidential secretarial and organisational support to all staff
  • To maintain outlook calendars.
  • To use a range of office machinery including the use of computerised data systems and word processing facilities.
  • To open, sort and distribute mail ensuring that urgent mail receives appropriate attention.
  • To carry out general office duties including photocopying and dealing with / ordering stationery levels and team supplies.
  • To support the team/ manager in organising the administrative function of the team.
  • To process referrals to the team and update patient files as and when required.
  • To take minutes of meetings, transcribe minutes and distribute to team members
  • To undertake such other duties as may be required.

A detailed job description and personal specification listing necessary qualifications are attached. Applicants should evidence how they meet the criteria on the personal specification in their supporting statement

Please apply early - We reserve the right to close the vacancy once we have received sufficient applications.

Previous Applicant need not apply.

Job description

Job responsibilities

Key Responsibilities

  • To be the first point of telephone contact for service users, carers, GPs, identifying urgent calls and prioritising responses. Dealing with enquiries which may at times be of a distressing nature/verbally aggressive and require sensitive handling.
  • To organise own workload using independent judgement to prioritise required tasks and duties.
  • To provide confidential secretarial and organisational support to all staff
  • To maintain outlook calendars.
  • To use a range of office machinery including the use of computerised data systems and word processing facilities.
  • To open, sort and distribute mail ensuring that urgent mail receives appropriate attention.
  • To carry out general office duties including photocopying and dealing with / ordering stationery levels and team supplies.
  • To support the team/ manager in organising the administrative function of the team.
  • To process referrals to the team and update patient files as and when required.
  • To take minutes of meetings, transcribe minutes and distribute to team members
  • To undertake such other duties as may be required.

A detailed job description and personal specification listing necessary qualifications are attached. Applicants should evidence how they meet the criteria on the personal specification in their supporting statement

Please apply early - We reserve the right to close the vacancy once we have received sufficient applications.

Previous Applicant need not apply.

Person Specification

Qualifications

Essential

  • oGood basic education to include English Language

Desirable

  • oNVQ 3 oECDL oRSA II

Knowledge and skills

Essential

  • oThorough working knowledge of using Microsoft Office, including data base management.

Desirable

  • oKnowledge/ Experience of IAPTus/RiO.

Experience

Essential

  • oPrevious administrative Experience.

Desirable

  • oPrevious experience of setting up office/ administrative systems. oPrevious NHS Experience
Person Specification

Qualifications

Essential

  • oGood basic education to include English Language

Desirable

  • oNVQ 3 oECDL oRSA II

Knowledge and skills

Essential

  • oThorough working knowledge of using Microsoft Office, including data base management.

Desirable

  • oKnowledge/ Experience of IAPTus/RiO.

Experience

Essential

  • oPrevious administrative Experience.

Desirable

  • oPrevious experience of setting up office/ administrative systems. oPrevious NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Midlands Partnership NHS Foundation Trust

Address

Staffordshire and Stoke on Trent Talking Therapies Service

56 High Street

Burton on Trent

DE14 1JS


Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)

Employer details

Employer name

Midlands Partnership NHS Foundation Trust

Address

Staffordshire and Stoke on Trent Talking Therapies Service

56 High Street

Burton on Trent

DE14 1JS


Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Support Manager

Heather Edwards

heather.edwards@mpft.nhs.uk

07773004874

Details

Date posted

30 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

301-SB-24-6240737

Job locations

Staffordshire and Stoke on Trent Talking Therapies Service

56 High Street

Burton on Trent

DE14 1JS


Supporting documents

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