Endpoint Configuration Engineer

Job description

Job responsibilities

• Centralised configuration and management of endpoint devices including the packaging and deployment of software applications, settings and security baselines via Microsoft System Center Endpoint Manager, Azure / Intune, Active Directory / Group Policy, to agreed configurations and security baselines
• Centralised management of Sophos Central Antivirus ensuring endpoint devices have the latest updates and policies.
• Ensuring that the Patch Management of High and Critical Vendor (Microsoft\Non-Microsoft) Updates are applied within 14 working days in line with NHS Digital guidance.
• Configuration and Administration of Microsoft System Centre Endpoint Manager for the deployment of operating systems, software applications, security patch management and reporting.
• Develop and deploy solutions for identified security vulnerabilities including those directly identified through the Microsoft 365 Defender websites.
• Ongoing development of new operating systems and applications to ensure compatibility and compliance with existing infrastructure to meet the changing needs of our customers.
• Investigation of new systems and technology to provide additional value and efficiencies to our customers.
• Use Problem management processes to identify common incidents, develop documented workarounds, complete root-cause analysis, and apply long term fixes to eliminate recurring incidents.
• Use Change management processes to ensure consistency in the proposal, documentation and implementation of system changes.
• Use Risk management processes to investigate, document and resolve identified risks to software, systems or infrastructure.
• Play a supporting role in the planning, deployment and maintenance of technical systems throughout Staffordshire & Shropshire such as the IP networks, email & File & Print services assisting the Network and Systems Engineers.
• Provide a customer focused IM&T support within the organisations served by the S&SHIS.
• Work with 3rd party support contacts to resolve technical problems with computing equipment and software to minimise disruption to customer systems.
• Deliver a high standard of customer service in a professional manner.
• Responsible for the maintenance, and repair of highly complex hardware and software applications/information systems to meet the needs of the customers and the business.
• Identify policy and service changes which impact beyond own area of activity. Such as providing advice and guidance to users and other IT professionals on IT policy and procedures.
• Cascades training and learning from specialist IT courses to colleagues within the Team.
• Provide technical support and guidance to other team members.

Systems and equipmentResponsible for the installation, maintenance, repair and safe use of expensive and highly complex hardware and software on a day to day basis on behalf of customers.

Decisions and judgementsWork is mostly performed with little supervision and requires initiative and judgment when dealing with the wide range of IM&T issues.The post holder will be expected to adapt practice to meet individual customer requirements, independently analysing situations and taking into consideration complex facts and interpreting these appropriately when problem solving.Perform options appraisals in order to compare a range of options related to the resolution of technical problems.

Communication and relationshipsThe post holder must employ excellent communication skills both verbal and written particularly when communicating complex IM&T related information to own peer groups, non-technical staff, customers and suppliers.

The post holder must employ excellent communication skills as there are often complicated and technical barriers to communication.Post holder will need to use tact, persuasion and diplomacy when explaining IT related problems to customers that may be inconvenienced.Comprehend technical IT issues as described by customers, peer group and external suppliers in verbal and written form.Physical demands of the jobAdvanced keyboard skills: must have a highly developed skill in the use of computer keyboards to ensure data entry is both accurate and timely.Continuous VDU use for long period of time and sitting in a restricted position.May be required to occasionally carry or move equipment without aids. E.g. personal computers, printers, network hardware & servers. May occasionally be required to work in a dusty, dirty or cramped environments when dealing with PC equipment, networking equipment or cabling runs.Frequent requirement to use road transportation.

Most Challenging/difficult parts of the jobFrequent requirement for prolonged periods of concentration e.g. during a major incident.

Maintaining specialist knowledge of a range of ever changing IT software, hardware and infrastructure.Frequent interruptions resulting from involvement in multiple projects and day to day queries and issues.A high level of concentration is required on a daily basis to maintain accuracy of solutions being implemented sometimes for extended periods of time.Making decisions in the field with limited or no backup and support that can affect clinical systems and patient care.

Freedom to actRequired to act independently within the departmental guidelines and decide when it is necessary to escalate issues and problems to a supervisor or a more senior technical person.Must work within defined departmental and national protocols/policies and professional code of conduct.

GeneralUndertake such other duties as may be required from time to time in accordance with the nature and grading of the post.

Person Specification

Qualifications

Essential

• Foundation Degree/HND or extensive and relevant work experience
• Completion of Microsoft accredited training for Windows 10 / Server 2016 or above

Desirable

• Degree in an IT related subject
• Foundation Certificate in ITIL Service Management
• Microsoft Certified qualification for Windows 10 / Server 2016 or above
• Formal Customer Service Training
• System Center Endpoint Manager qualification

Experience

Essential

• Significant experience of working in a Microsoft based IT Support role
• Experience supporting current Microsoft client and server operating systems
• Experience administering a Windows Domain using Active Directory
• Experience of administering Microsoft System Center Endpoint Manager
• Experience of administering enterprise-level antivirus solutions
• Experience of supporting current software applications including Microsoft Office

Desirable

• Experience in Healthcare IT
• Experience of developing and supporting evolving technologies
• Experience of Supporting current Microsoft networking technologies

Skills

Essential

• Specialist knowledge and expertise in IT Service Management frameworks such as ITIL
• Significant knowledge of Microsoft System Centre products
• Significant knowledge of supporting a range of enterprise-level client and server devices through various support mechanisms
• Able to investigate, analyse, and solve problems of a highly technical nature.
• Able to propose, document and accurately deploy system changes within our infrastructure.
• Consistently deliver excellent customer service and industrial relations skills, both verbally and in writing.
• Able to liaise with staff at all levels of the organisation and partner organisations with the ability to choose phrases and terminology appropriate to audience to assist in their understanding of the subject matter.

Desirable

• Advance computer literacy in Microsoft Office (Excel, Access, Word, Outlook and PowerPoint) and other software.

Knowledge

Essential

• Good knowledge and confident use of Microsoft operating systems and applications.

Other Job Requirements

Essential

• To be mobile across all Geographical areas supported by S&SHIS (mainly but not restricted to Staffordshire and Shropshire)
• Corporate Vehicle driver (Full UK Driving license Category B)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Midlands Partnership NHS Foundation Trust

Address

Lawton House

Bellringer road, Trentham

Stoke-on-Trent

ST4 8HH

Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)