Administrative Assistant

Job summary

We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.

We are looking for an Administrative Assistant to join our Adult Mental Health Services situated in Hall Court, Telford. The Service offers mental health care and treatment across a variety of different age ranges and presentation.

The post holder will be working as part of a team along with other Administrative Assistants and Medical and Clinical Administrators. The post holder will be expected to be able to use their own initiative and judgement, although they will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.

We are looking for someone that can identify with the following skills:

• Enthusiasm to provide a high quality administrative service
• Strong computer skills in particular Word and Outlook
• Attention to detail
• Good grammar and written skills
• Honesty, integrity and commitment
• Quick thinking as priorities can change
• Strong and confident customer service skills
• Team player
• Able to work well in an ever changing multi-professional team - including but not limited to Consultants, Prescribers and GP's.

Main duties of the job

Our Administrative Assistants are an integral part of our Admin Team. The role is busy, challenging and rewarding. We are currently looking for an Administrative Assistant working 37.5 hours per week, supporting the Adult Mental Health Services based in Telford.

What will the role entail?

• Provide a welcoming and efficient reception area and a proficient administrative service.
• Use a variety of electronic systems such as MS Office (Outlook, Word, Excel), MS Teams, Patient Administration System (RiO), Winscribe Digital dictation and the Cisco Telephony system.
• Utilise the patient administration system (RiO) daily, keeping accurate records such as booking of appointments, clinic letters, prescription queries and outcome letters.
• Confidently handling and prioritising complex telephone queries of a challenging/sensitive nature.
• Concise & accurate message taking.
• Using own initiative to proactively resolve problems.
• Administrative tasks ie photocopying, scanning, uploading documents and other tasks required for service need.
• Support the team in carrying out admin work requests via the centralised admin email inbox.
• Prioritise and screen incoming correspondence ensuring it receives appropriate attention and is distributed to the correct Team/person.
• Work in conjunction with other administrative team colleagues to ensure adequate office cover is in place.

About us

By joining Team MPUFT, you will be helping your communities and in return for this, we will support you by

• Supporting your career development and progression.
• Excellent NHS Pension scheme
• Generous maternity, paternity, adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients.
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccination every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.