Job summary
**MPFT Expressions of interest - 12 month secondment**
Operational Lead (8a) - Specialist Eating Disorder Service
Staffordshire (St Georges Hospital), Shropshire, Telford and Wrekin
Main duties of the job
Working with the Senior Leadership team to plan and oversee the implementation of the Eating Disorder service specification and Community Transformation Agenda ensuring that all service provision is coordinated, evidence based and effective.
Lead on ongoing delivery providing strategic and operational leadership.
Operational management of community and inpatient services.
Responsible for overall service standards (quality and safety and service user satisfaction and meaningful involvement) and effective joint clinical governance in conjunction with the Clinical Manager.
Lead on service wide projects / developments as agreed with the Head of Operations.
Ensure that there is active service user involvement in the design, delivery and evaluation of the service.
About us
Midlands Partnership NHS Foundation Trust (MPFT) is an award winning organisation with over 9000 employees. We are one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.
Demonstrating our strong commitment to equality, diversity and inclusion, and in context of our objective aligned to the growth of diversity across the workforce; we are particularly seeking applications from individuals who may be from under-represented groups, such as black, Asian or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.
We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.
Job description
Job responsibilities
SPECIFIC DUTIES
- In conjunction with the Clinical Manager and Consultant Lead, develop and direct service implementation and development.
- Develop revised models of service delivery in line with national Eating Disorder guidance and with relevant national performance targets.
- Produce a workforce plan to support the needs of a changing service.
- Develop strategies which promote involvement and engagement with all communities and address health inequalities
- Participate and lead the planning of stake holder events promoting the service, the Trust and partnership services.
Operational Effectiveness
- In conjunction with and the Clinical Manager deliver effective and efficient Eating Disorder provision.
- To develop and maintain high quality effective services.
- Service performance and quality monitored against key local and national performance indicators.
- To review performance targets and renegotiate if appropriate.
- Review practice as appropriate to ensure highest standards are met.
- To develop a culture that improves quality through evaluating operational procedures and clinical practice against National guidance.
- Provide formal, on-going caseload management supervision
Communication and Relationships
- Develop effective communication channels between the Service, Trust, and with external stakeholders.
- To communicate service related information to senior managers, staff, and external agencies. Providing formal presentations to large groups of people as required.
- To be motivational and persuasive in sensitive situations.
- To represent the services in other forums including multi-agency groups, initiating and leading these where required.
- Promote equality and diversity and take action to overcome discrimination.
Clinical Governance
- Actively promote quality care in line with the requirements of the appropriate professional bodies, all National legislation and Trust Policies and Procedures.
- Completion of serious untoward incident documentation and any follow up actions.
- Lead or participate in investigations and Root Cause Analysis as required.
- Planning and organising feedback of lessons learned following investigations. Develop action plans as an outcome of investigations and lead implementation.
- To investigate any potential or actual breaches of legal, professional or organisational.
- To lead and review audits.
- Ensure an effective complaints and involvement procedures are in operation across the service(s) and that service evaluation and development is informed by the patient/ service user experience and also the experience of the commissioners and other stakeholders of the service
Resource & Financial Management
- To manage a devolved budget following Trust financial procedures.
- To ensure the provision of safe, effective, efficient services of high quality whilst remaining within financial balance.
- To refer to functional teams e.g. HR, Finance, Business Development to ensure appropriate financial, legal, workforce and recruitment methods are identified to support effective project implementation planning
- Determine skill mix, staffing levels and deployment of staff across the Eating Disorder service in line with service demands. Ensure recruitment and retention of staff meets service need.
Management of Risk & Safety
- Management of risk as it relates to services and patients.
- Proactive management of Health and Safety across the services
- To ensure all services are compliant with external regulation.
- Health and safety audits .
- Ensure the services Business Continuity Plans are reviewed.
Policies and Procedures
- Dissemination of Trust policies and the development of joint local procedures. Responsible for bringing about changes in procedures.
- Proposing and implementing, write and review Trust policies and procedures.
- Evaluate and propose recommendations on how legislation is applied within the Eating Disorder service.
Information Management
- Ensure the Eating Disorder services meet Trust information governance standards and the requirements of the Data Protection Act 2018 and Caldicott requirements.
- Review and interpret data, create, write and present comprehensive and complex reports.
- Responsible for managing and communicating relevant management information
- Electronic information systems (RiO) will be fully utilised.
Human Resources
- To investigate and/or chair HR hearings.
- To provide leadership and management to staff, including dealing with performance, disciplinary and grievance matters as required.
- To oversee and participate in the staff selection and recruitment process.
- Support, manage, motivate and develop clinicians and team managers; providing leadership and guidance ensuring Trust staff members receive professional support, supervision, appraisal and development.
- To coach and develop staff in their role.
- Show leadership in creating a learning culture across the service.
Job description
Job responsibilities
SPECIFIC DUTIES
- In conjunction with the Clinical Manager and Consultant Lead, develop and direct service implementation and development.
- Develop revised models of service delivery in line with national Eating Disorder guidance and with relevant national performance targets.
- Produce a workforce plan to support the needs of a changing service.
- Develop strategies which promote involvement and engagement with all communities and address health inequalities
- Participate and lead the planning of stake holder events promoting the service, the Trust and partnership services.
Operational Effectiveness
- In conjunction with and the Clinical Manager deliver effective and efficient Eating Disorder provision.
- To develop and maintain high quality effective services.
- Service performance and quality monitored against key local and national performance indicators.
- To review performance targets and renegotiate if appropriate.
- Review practice as appropriate to ensure highest standards are met.
- To develop a culture that improves quality through evaluating operational procedures and clinical practice against National guidance.
- Provide formal, on-going caseload management supervision
Communication and Relationships
- Develop effective communication channels between the Service, Trust, and with external stakeholders.
- To communicate service related information to senior managers, staff, and external agencies. Providing formal presentations to large groups of people as required.
- To be motivational and persuasive in sensitive situations.
- To represent the services in other forums including multi-agency groups, initiating and leading these where required.
- Promote equality and diversity and take action to overcome discrimination.
Clinical Governance
- Actively promote quality care in line with the requirements of the appropriate professional bodies, all National legislation and Trust Policies and Procedures.
- Completion of serious untoward incident documentation and any follow up actions.
- Lead or participate in investigations and Root Cause Analysis as required.
- Planning and organising feedback of lessons learned following investigations. Develop action plans as an outcome of investigations and lead implementation.
- To investigate any potential or actual breaches of legal, professional or organisational.
- To lead and review audits.
- Ensure an effective complaints and involvement procedures are in operation across the service(s) and that service evaluation and development is informed by the patient/ service user experience and also the experience of the commissioners and other stakeholders of the service
Resource & Financial Management
- To manage a devolved budget following Trust financial procedures.
- To ensure the provision of safe, effective, efficient services of high quality whilst remaining within financial balance.
- To refer to functional teams e.g. HR, Finance, Business Development to ensure appropriate financial, legal, workforce and recruitment methods are identified to support effective project implementation planning
- Determine skill mix, staffing levels and deployment of staff across the Eating Disorder service in line with service demands. Ensure recruitment and retention of staff meets service need.
Management of Risk & Safety
- Management of risk as it relates to services and patients.
- Proactive management of Health and Safety across the services
- To ensure all services are compliant with external regulation.
- Health and safety audits .
- Ensure the services Business Continuity Plans are reviewed.
Policies and Procedures
- Dissemination of Trust policies and the development of joint local procedures. Responsible for bringing about changes in procedures.
- Proposing and implementing, write and review Trust policies and procedures.
- Evaluate and propose recommendations on how legislation is applied within the Eating Disorder service.
Information Management
- Ensure the Eating Disorder services meet Trust information governance standards and the requirements of the Data Protection Act 2018 and Caldicott requirements.
- Review and interpret data, create, write and present comprehensive and complex reports.
- Responsible for managing and communicating relevant management information
- Electronic information systems (RiO) will be fully utilised.
Human Resources
- To investigate and/or chair HR hearings.
- To provide leadership and management to staff, including dealing with performance, disciplinary and grievance matters as required.
- To oversee and participate in the staff selection and recruitment process.
- Support, manage, motivate and develop clinicians and team managers; providing leadership and guidance ensuring Trust staff members receive professional support, supervision, appraisal and development.
- To coach and develop staff in their role.
- Show leadership in creating a learning culture across the service.
Person Specification
Essential Criteria
Essential
- Professional Qualification in Mental Health, Nursing, - and/or significant experience of managing Eating Disorder services
- Leadership/Management Qualification or evidence of demonstrable leadership and Management experience
- Demonstrable post registration experience or qualification to Masters level equivalent
Desirable
- Hold a management qualification
- Formal project management training e.g. Prince 2
- Quality Improvement Methodology Training e.g. LEAN
- Aston Team Development Programme
Experience
Essential
- Proven experience of managing complex services with a track record of successful delivery
- Extensive experience of working in mental health or Eating Disorder Services including experience of working closely with CCGs, GPs, service user groups and other community providers.
- Extensive experience of managing a related service and delivering a high quality service which delivers on outcomes
- Experience of using Microsoft Office including Outlook, Excel and Word to provide high quality written and presented documents
- Experience of inputting and analysing data to support future and or required developments of the service
- Experience of all aspects of workforce management and recruitment
- Experience of finance and budgetary management systems
- Proven track record of leading an implementation process including completing complex, multi-faceted implementation plans
Desirable
- Track record in developing audit tools
SKILLS, KNOWLEDGE & ABILITIES
Essential
- Involvement in project implementation
- Knowledge and understanding of evidence based Psychological therapies
- Excellent presentation skills
- Be able to analyse and manage complex data
- Detailed knowledge of clinical interventions and best practice in clinical services
- Ability to influence and negotiate good outcomes with senior managers from partner agencies, commissioning agencies and Trust corporate services, where there may be resistance to change.
- oUndertake presentations to large groups of staff when presenting service updates or proposals for changeoAble to travel distances on a regular basis and attend meetings in a timely manner
Desirable
- Track record in effectively managing services at a senior level
- Understanding of clinical systems
PERSONAL ATTRIBUTES
Essential
- To be able to organise own workload effectively, prioritising a complex range of tasks and responsibilities to meet agreed deadlines
- Well developed skills in communicating effectively orally and in writing
- Be able to use own initiative and work autonomously
- Highly motivated and self-starter
- Possess the courage to make difficult decisions and the diplomacy to see them through for the overall good of the service
Person Specification
Essential Criteria
Essential
- Professional Qualification in Mental Health, Nursing, - and/or significant experience of managing Eating Disorder services
- Leadership/Management Qualification or evidence of demonstrable leadership and Management experience
- Demonstrable post registration experience or qualification to Masters level equivalent
Desirable
- Hold a management qualification
- Formal project management training e.g. Prince 2
- Quality Improvement Methodology Training e.g. LEAN
- Aston Team Development Programme
Experience
Essential
- Proven experience of managing complex services with a track record of successful delivery
- Extensive experience of working in mental health or Eating Disorder Services including experience of working closely with CCGs, GPs, service user groups and other community providers.
- Extensive experience of managing a related service and delivering a high quality service which delivers on outcomes
- Experience of using Microsoft Office including Outlook, Excel and Word to provide high quality written and presented documents
- Experience of inputting and analysing data to support future and or required developments of the service
- Experience of all aspects of workforce management and recruitment
- Experience of finance and budgetary management systems
- Proven track record of leading an implementation process including completing complex, multi-faceted implementation plans
Desirable
- Track record in developing audit tools
SKILLS, KNOWLEDGE & ABILITIES
Essential
- Involvement in project implementation
- Knowledge and understanding of evidence based Psychological therapies
- Excellent presentation skills
- Be able to analyse and manage complex data
- Detailed knowledge of clinical interventions and best practice in clinical services
- Ability to influence and negotiate good outcomes with senior managers from partner agencies, commissioning agencies and Trust corporate services, where there may be resistance to change.
- oUndertake presentations to large groups of staff when presenting service updates or proposals for changeoAble to travel distances on a regular basis and attend meetings in a timely manner
Desirable
- Track record in effectively managing services at a senior level
- Understanding of clinical systems
PERSONAL ATTRIBUTES
Essential
- To be able to organise own workload effectively, prioritising a complex range of tasks and responsibilities to meet agreed deadlines
- Well developed skills in communicating effectively orally and in writing
- Be able to use own initiative and work autonomously
- Highly motivated and self-starter
- Possess the courage to make difficult decisions and the diplomacy to see them through for the overall good of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
Midlands Partnership NHS Foundation Trust
Address
St Chads Outpatients Department / Kinver Inpatient Unit
Midlands Partnership Foundation Trust, St Georges Hospital, Corporation Street
Stafford
ST16 3AG
Employer's website
https://www.mpft.nhs.uk (Opens in a new tab)
