Administrative Assistant - West Staffordshire

Job summary

The Mental Health West Admin Team offers a unique opportunity for an Administrative Assistant / Receptionist to work in a supportive environment. The post holder will be a key member of the Admin team whilst working closely with the Mental Health Clinicians, providing administrative duties at one of our busy clinics, so professional and compassionate customer service is important.

The role is based at Park House, Cannock but you may be required to travel to Foundation House, St Georges, Stafford if needed to help cover the team.

Furthermore, our team prides themselves on creating a welcoming atmosphere, where everyone is valued and respected. We provide regular supervision and appraisals to ensure that all staff have the support they need to develop their skills and progress in their careers.

Main duties of the job

• Various administration tasks such as creating template and bespoke letters
• Handling a large number of challenging, and often sensitive, telephone calls to community secondary Mental Health Services in a contact centre style team
• Confidently handling complex queries of a challenging/sensitive nature
• Concise accurate message taking
• Using own initiative to proactively resolve problems
• Working as required at our community receptions
• Cohesive working within a centralised admin team to provide a first-class admin service to our Mental Health clinicians

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by:

• Supporting your career development and progression.
• Excellent NHS Pension scheme
• Generous maternity, paternity, adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients.
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccination every year
• Attractive relocation package
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

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