Job summary
At MPFT we pride ourselves on staff wellbeing and development and can we offer you:
- Our SOOTHE resources - supporting staff across the trust with their physical, mental and financial health. In addition to the support offered from our occupational health provider Team Prevent.
- Counselling support and lifestyle information with advice on a variety of personal matters
- "In our Gift" providing a platform for your voice to be heard to inform change
- The opportunity to purchase additional annual leave
- Opportunities for flexible working (depending on the role)
- Career development opportunities and coaching plus access to in house training programs
- Innovative research training program entitled STARS (Supporting the advancement of Research Skills)
- Child Care Vouchers Scheme
- Recognition and engagement through our staff LOVE awards, LOVE long service awards and Staff Engagement Surveys
- NHS discounts available via the Blue Card and Red Guava schemes
Main duties of the job
- The post holder will establish and maintain a business support infrastructure necessary to assist the Service Manager and Clinical Leads in meeting the Trusts objectives and targets. This will include the development of systems and processes to monitor performance against the Trust's Key Performance Indicators
- To analyse reports and extract data from all report formats for all Key Performance Indicators (Quantity & Quality) and feed this back to Service Manager and Clinical Leads in a format that can be used within Services/Teams for planning and supervision purposes.
- Required to have the authority/ability to approach individual clinicians and highlight performance issues and request action. To escalate poor performance/compliance as necessary via the Service Manager and Clinical Leads with a requirement to further escalate if deemed necessary via Management Structure
- To work with Corporate Services to identify areas of under-recording of clinical activity and work within the Services/Teams to improve recording and data quality
About us
Midlands Partnership NHS Foundation Trust (MPFT) is an award winning organisation with over 9000 employees. We are one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.
Demonstrating our strong commitment to equality, diversity and inclusion, and in context of our objective aligned to the growth of diversity across the workforce; we are particularly seeking applications from individuals who may be from under-represented groups, such as black, Asian or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.
We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.
Job description
Job responsibilities
- Request information / activity reports that are required on behalf of the Management Structure, Service Manager and Clinical Leads including care co-ordination, care cluster, data timeliness, contract monitoring reports, waiting times, cancelled clinics etc
- Provide a central point of contact to respond to/resolve any queries on behalf of Management Structure, where appropriate in relation to all Key Performance Indicators
- Contribute to a robust and strong cohesive framework from the established BSO network, providing support to colleagues to ensure consistency and equity of provision across Services/Teams as required
- Responsible for liaising with Corporate / Support Services to obtain data / performance reports e.g. activity reports, workforce and training data, financial information
- Provide regular monthly Service/Team updates as required
- To be undertake 1:1 supervision for identified staff
- To provide administrative duties in support of the BSO role only
- Attend and participate in team meetings
- Responsible for updating and populating service scorecard/dashboard
Job description
Job responsibilities
- Request information / activity reports that are required on behalf of the Management Structure, Service Manager and Clinical Leads including care co-ordination, care cluster, data timeliness, contract monitoring reports, waiting times, cancelled clinics etc
- Provide a central point of contact to respond to/resolve any queries on behalf of Management Structure, where appropriate in relation to all Key Performance Indicators
- Contribute to a robust and strong cohesive framework from the established BSO network, providing support to colleagues to ensure consistency and equity of provision across Services/Teams as required
- Responsible for liaising with Corporate / Support Services to obtain data / performance reports e.g. activity reports, workforce and training data, financial information
- Provide regular monthly Service/Team updates as required
- To be undertake 1:1 supervision for identified staff
- To provide administrative duties in support of the BSO role only
- Attend and participate in team meetings
- Responsible for updating and populating service scorecard/dashboard
Person Specification
Qualifications & Training
Essential
- NVQ Level 3 Business Administration (or equivalent level of experience)
- OCR/ RSA III or equivalent experience
- To undertake training, where necessary to ensure own personal development and to develop new skills necessary to successfully carry out duties of this post.
Desirable
- BTEC Diploma in Business Administration (Level 1)
Experience
Essential
- Significant experience in administration duties.
- Previous experience of setting up office/ administrative systems
- Experience of analytical processes
- Ability to plan, schedule and organise day to day work
- Handling sensitive data
Desirable
- Experience in the NHS
- Knowledge/ Experience of Patient Clinical System
- Knowledge/ Experience of Care Director system (Social Care)
Skills
Essential
- Good working knowledge/experience of Microsoft Office, including Outlook, Word, Excel and PowerPoint.
- Good written and verbal communication skills.
- Ability to receive instruction and respond as necessary
- Ability to work autonomously, prioritise own workload and act on own initiative to agreed deadlines.
- Ability to communicate and maintain professional relationships with work colleagues and senior post holders within the Trust.
- Strong keyboard skills
Desirable
- Understanding of Mental Health Services
Person Specification
Qualifications & Training
Essential
- NVQ Level 3 Business Administration (or equivalent level of experience)
- OCR/ RSA III or equivalent experience
- To undertake training, where necessary to ensure own personal development and to develop new skills necessary to successfully carry out duties of this post.
Desirable
- BTEC Diploma in Business Administration (Level 1)
Experience
Essential
- Significant experience in administration duties.
- Previous experience of setting up office/ administrative systems
- Experience of analytical processes
- Ability to plan, schedule and organise day to day work
- Handling sensitive data
Desirable
- Experience in the NHS
- Knowledge/ Experience of Patient Clinical System
- Knowledge/ Experience of Care Director system (Social Care)
Skills
Essential
- Good working knowledge/experience of Microsoft Office, including Outlook, Word, Excel and PowerPoint.
- Good written and verbal communication skills.
- Ability to receive instruction and respond as necessary
- Ability to work autonomously, prioritise own workload and act on own initiative to agreed deadlines.
- Ability to communicate and maintain professional relationships with work colleagues and senior post holders within the Trust.
- Strong keyboard skills
Desirable
- Understanding of Mental Health Services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Midlands Partnership NHS Foundation Trust
Address
Brockington Mother & Baby Unit, St George's Hospital
Corporation Street
Stafford
ST16 3AG
Employer's website
https://www.mpft.nhs.uk (Opens in a new tab)
