Operational Manager 8A Countywide Planned Care

Midlands Partnership NHS Foundation Trust

Information:

This job is now closed

Job summary

Do you want to help shape the future and delivery of high quality care to the population we at MPFT serve? Are you a dynamic, innovative and compassionate leader who can make a positive difference as an advocate of continual service improvement across our health care system? If so, we have an exciting opportunity for an operational manager to join our senior leadership team, collectively delivering multi-speciality allied-health professional (AHP) and specialist nursing Countywide Planned Care services.

Services within Countywide Planned Care include (but not limited to); dietetics, podiatry, speech and language, physical health psychology, physiotherapy, occupational therapy, community rehabilitation, Parkinsons, long covid, falls, specialist long term condition management teams, asylum and refugee support, cancer therapies and AHP referral centres........

These roles encourage a positive health and wellbeing for the successful candidate(s), through partial remote working and collective leadership support in the delivery of assigned individual portfolio. Affording flexibility and personal development within a senior operational management role, that meets individual needs and work life commitments. Whilst simultaneously enabling you to live our Trust values, and deliver objectives that together we are making the life better for our communities.

Main duties of the job

Operationally manage a multi-disciplinary service, in accordance with Trust values, in the delivery of effective, efficient and high quality services for service users. To deliver MDT services at County level and professionally co-ordinate the interface with Primary Care and social services or delivery a specific service across the population of Staffordshire.

Work in conjunction with the General Manager and Head of Service, Clinical Lead and Professional Leads to develop and deliver safe and effective services. This is in accordance with key national targets, clinical standards, service priorities and performance indicators. Work in partnership with other professionals to provide multi-agency services that achieve the best possible outcomes for service users

The post holder will support and oversee operational delivery of the service requirements; they will be required to work autonomously in order to address issues impacting on service delivery with overall support and strategic direction from the General Manager / Head of Service. The post holder will also provide the leadership and management cover to the General Manager and ensure that key stakeholder relationships are managed with external partners across the Health and Care system.

About us

MPFT provides physical and mental health care, learning disability, and adult social careservices across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. In addition, weprovide services on a wider regional and national basis. We serve a population of 1.5 million andemploy around 8,500 members of staff.By joining MPFT you will become part of a diverse and inclusive team who are empowered andsupported to deliver care in a way which is consistent with our values:o putting people at the heart of what we doo empowering people to improve care and wellbeingo delivering better health, better care in partnershipWe are embedding values based and inclusive recruitment practices to ensure that all applicants,from any backgrounds, from under-represented groups, such as black, Asian or other ethnic groups,individuals with a disability, or LGBTQ+ individuals. All have an equal chance of success in achieving arole with usWe will support your career development and progression. Membership of the excellent NHSpension scheme, generous maternity, paternity, adoption leave, pay and the option for flexibleworking. You will receive up to 27 days annual leave (increasing to 33 days) and the opportunity topurchase additional annual leave.We are also proud to have a choice of staff networks that help you meet like-minded people

Date posted

22 May 2023

Pay scheme

Agenda for change

Band

Band 8a

Salary

£48,526 to £54,619 a year Per annum

Contract

Secondment

Working pattern

Full-time, Home or remote working

Reference number

301-VA-23-5315836

Job locations

MPFT Trust HQ, St Georges Hospital

Corporation Street

Stafford

ST16 3SR


Job description

Job responsibilities

Leadership / Service Development

Manage teams in accordance with Trust values and Care Group objectives.

Participate as a lead member of the Countywide Operational Leadership Team in the formulation of operational plans; which take into account local, regional and national drivers.

Act as an integrator ensuring care is co-ordinated at either hub or county level designing and delivering patient pathways that are efficient and effective.

Develop effective working relationships with professionals both internal and external to the service, in particular ensuring that services are delivered around local population needs.

Delivery population health pathway redesign, in conjunction with the General Manager / Head of Service, to ensure appropriate skills, training and service focus is maintained.

Lead the planning and systematic implementation of standardisation of service delivery to ensure that the population of Staffordshire receive a cohesive and clinically effective service offer.

Develop local team objectives and plans across designated portfolio in conjunction with the General Manager / Head of Service to deliver services in line with the integrated care agenda and Care Group objectives.

To lead on embedding quality improvement within teams to drive forward service development and innovations through implementation of MPFT quality improvement and lean methodology.

Analyse data and information relating to performance to inform future priorities across the portfolio.

Work with the General Manager / Head of Service on service development and redesign and effectively manage service change across the workforce.

Work with General Managers / Head of Service to ensure that county-wide and hub level services work together seamlessly to wrap around patients needs and unlock difficulties across portfolios and teams.

Work with the Planned Care Leadership Team to identify and implement efficiency savings through the review and redesign of services.

Ensure active service user involvement in the design, development and delivery of services. To implement robust processes to measures the impact service user feedback has on service improvement.

Influence Trust-wide practices and policies by contributing to the development of Trust policies as they impact on aspects of Planned Care Community Services.

Work with the General Manager / Head of Service and Operations Director to identify new business or contracts for local service provision.

To actively engage and contribute to IT steering groups across the care group around the development and effectiveness of IT systems which support system wide working.

Service Management

Ensure effective planning for operational delivery of the service adjusting plans in response to internal and external influences and priorities.

Support the Clinical Leads, Operational Leads and other operational Managers to ensure that services are safe and effective and delivered in accordance with evidenced based standards and recognised good practice e.g. NICE guidance.

Establish effective clinical governance systems and processes, under the direction of the Clinical Lead e.g. facilitating clinical audits. Implement recommendations from clinical audits with support from the Clinical and Professional Leads.

Develop local policies and standard operating procedures across the service to support service delivery.

Provide immediate advice and direction to team members in relation to operational service issues, analysing and interpreting the various options available.

Provide managerial and technical advice to other disciplines and agencies in relation to the service.

Ensure that national target and key performance indicators are met in accordance with the service specification, taking appropriate action where indicators are not being met with support from the General Manager / Head of Service.

Oversee the management of risk related to the delivery of services; identifying and monitoring risk, taking action where necessary to mitigate risk and escalating risks, as appropriate, with support from the General Manager.

Ensure adverse events / serious incidents are appropriately investigated and appropriate service changes are facilities to avoid further incidents with support from service leads.

Ensure systems are in place to respond promptly and appropriately, in an open manner, to complaints and queries concerning the service.

Investigate complaints, meet and respond to complaints and draft complaint responses, as requested by the General Manager / Head of Service.

Preparing reports and analysing data to evidence service performance and clinical outcomes, as requested by the General Manager/ Head of Service.

Ensure provision of a high quality administrative and clerical service to meet clinical and service needs.

Manage a delegated budget for teams, maintaining financial balance and ensuring effective and efficient use of resources.

Manage the purchase of resources and equipment required for the delivery of services.

Act as signatory, within authorised limits, in accordance with Standing Financial Instructions.

Workforce Management and Development

Create a team culture in which staff are valued and well-supported and able to deliver services with care and compassion.

Improve team functioning and effectiveness by developing team work in line with MPFT Trust Values.

Directly manage and supervise a range of multi-disciplinary staff within the teams/service.

Establish structures within the team to ensure effective management and supervision of staff across the service.

Ensure systems for clinical supervision are implemented and regularly reviewed for all team members.

Undertake effective service lead workforce planning, including succession planning and training and development planning to ensure the workforce has the necessary skills and knowledge to meet changing service needs as Primary care Networks develop and our MPFT integrated Care offer emerges.

Manage recruitment and selection of staff, taking into account workforce plans and new ways of working.

Ensure staff are appraised, in accordance with Trust policies, with individual objectives and personal development plans agreed in order to achieve service plans and Care Group objectives.

Monitor and manage attendance e.g. annual leave, training, and study leave, sickness absence, taking appropriate management action as required.

Ensure conduct and performance is effectively managed in accordance with Trust policies.

Undertake disciplinary investigations and present cases at disciplinary hearings, as requested by the General Manager / Head of Service .

Participate in the Silver Commander On-call arrangements, as required.

Clinical Role:

Clinical duties and responsibilities as appropriate / required by line manager :-

Carry out assessments including gathering complex information from clients, carers and other members of the multi-disciplinary/multi-agency team.

Contribute to the overall care plan using effective specific therapy focussed treatment programmes and negotiate and communicate these with the client, family, carers and other members of the treatment team.

Implement, evaluate, analyse and adjust therapeutic interventions according to individual needs, which may be highly complex.

Refer on to other agencies/disciplines according to individual client need.

Maintain accurate records of treatment programmes and interventions in line with Trust policies and professional guidance.

Write and disseminate reports according to agreed protocols in line with local, regional, national and regulatory body standards.

Work with multi-disciplinary/multi-agency teams involved in the delivery of care.

Contribute to multi-disciplinary meetings/care and treatment planning contributing the specialist clinical perspective.

Responsible for planning discharge of clients from own caseload.

Participate in and provide clinical supervision to maintain best practice, including reflective practice, and receiving and acting on feedback.

Working Conditions

Frequent requirement for sitting in a restricted position for a substantial proportion of the working time either in meetings, at a computer desk.

Requirement for key board skills to use IT systems, writing reports, respond to emails etc.

Occasional exposure to highly distressing or highly emotional circumstances, listening to clinical information (in meetings, supervision, etc) regarding service users experiences (e.g. child protection issues around extreme neglect and abuse).

Frequent requirement to concentrate on reporting writing or data analysis, chairing contentious meetings. There may be frequent interruptions to deal with other urgent matters.

Job description

Job responsibilities

Leadership / Service Development

Manage teams in accordance with Trust values and Care Group objectives.

Participate as a lead member of the Countywide Operational Leadership Team in the formulation of operational plans; which take into account local, regional and national drivers.

Act as an integrator ensuring care is co-ordinated at either hub or county level designing and delivering patient pathways that are efficient and effective.

Develop effective working relationships with professionals both internal and external to the service, in particular ensuring that services are delivered around local population needs.

Delivery population health pathway redesign, in conjunction with the General Manager / Head of Service, to ensure appropriate skills, training and service focus is maintained.

Lead the planning and systematic implementation of standardisation of service delivery to ensure that the population of Staffordshire receive a cohesive and clinically effective service offer.

Develop local team objectives and plans across designated portfolio in conjunction with the General Manager / Head of Service to deliver services in line with the integrated care agenda and Care Group objectives.

To lead on embedding quality improvement within teams to drive forward service development and innovations through implementation of MPFT quality improvement and lean methodology.

Analyse data and information relating to performance to inform future priorities across the portfolio.

Work with the General Manager / Head of Service on service development and redesign and effectively manage service change across the workforce.

Work with General Managers / Head of Service to ensure that county-wide and hub level services work together seamlessly to wrap around patients needs and unlock difficulties across portfolios and teams.

Work with the Planned Care Leadership Team to identify and implement efficiency savings through the review and redesign of services.

Ensure active service user involvement in the design, development and delivery of services. To implement robust processes to measures the impact service user feedback has on service improvement.

Influence Trust-wide practices and policies by contributing to the development of Trust policies as they impact on aspects of Planned Care Community Services.

Work with the General Manager / Head of Service and Operations Director to identify new business or contracts for local service provision.

To actively engage and contribute to IT steering groups across the care group around the development and effectiveness of IT systems which support system wide working.

Service Management

Ensure effective planning for operational delivery of the service adjusting plans in response to internal and external influences and priorities.

Support the Clinical Leads, Operational Leads and other operational Managers to ensure that services are safe and effective and delivered in accordance with evidenced based standards and recognised good practice e.g. NICE guidance.

Establish effective clinical governance systems and processes, under the direction of the Clinical Lead e.g. facilitating clinical audits. Implement recommendations from clinical audits with support from the Clinical and Professional Leads.

Develop local policies and standard operating procedures across the service to support service delivery.

Provide immediate advice and direction to team members in relation to operational service issues, analysing and interpreting the various options available.

Provide managerial and technical advice to other disciplines and agencies in relation to the service.

Ensure that national target and key performance indicators are met in accordance with the service specification, taking appropriate action where indicators are not being met with support from the General Manager / Head of Service.

Oversee the management of risk related to the delivery of services; identifying and monitoring risk, taking action where necessary to mitigate risk and escalating risks, as appropriate, with support from the General Manager.

Ensure adverse events / serious incidents are appropriately investigated and appropriate service changes are facilities to avoid further incidents with support from service leads.

Ensure systems are in place to respond promptly and appropriately, in an open manner, to complaints and queries concerning the service.

Investigate complaints, meet and respond to complaints and draft complaint responses, as requested by the General Manager / Head of Service.

Preparing reports and analysing data to evidence service performance and clinical outcomes, as requested by the General Manager/ Head of Service.

Ensure provision of a high quality administrative and clerical service to meet clinical and service needs.

Manage a delegated budget for teams, maintaining financial balance and ensuring effective and efficient use of resources.

Manage the purchase of resources and equipment required for the delivery of services.

Act as signatory, within authorised limits, in accordance with Standing Financial Instructions.

Workforce Management and Development

Create a team culture in which staff are valued and well-supported and able to deliver services with care and compassion.

Improve team functioning and effectiveness by developing team work in line with MPFT Trust Values.

Directly manage and supervise a range of multi-disciplinary staff within the teams/service.

Establish structures within the team to ensure effective management and supervision of staff across the service.

Ensure systems for clinical supervision are implemented and regularly reviewed for all team members.

Undertake effective service lead workforce planning, including succession planning and training and development planning to ensure the workforce has the necessary skills and knowledge to meet changing service needs as Primary care Networks develop and our MPFT integrated Care offer emerges.

Manage recruitment and selection of staff, taking into account workforce plans and new ways of working.

Ensure staff are appraised, in accordance with Trust policies, with individual objectives and personal development plans agreed in order to achieve service plans and Care Group objectives.

Monitor and manage attendance e.g. annual leave, training, and study leave, sickness absence, taking appropriate management action as required.

Ensure conduct and performance is effectively managed in accordance with Trust policies.

Undertake disciplinary investigations and present cases at disciplinary hearings, as requested by the General Manager / Head of Service .

Participate in the Silver Commander On-call arrangements, as required.

Clinical Role:

Clinical duties and responsibilities as appropriate / required by line manager :-

Carry out assessments including gathering complex information from clients, carers and other members of the multi-disciplinary/multi-agency team.

Contribute to the overall care plan using effective specific therapy focussed treatment programmes and negotiate and communicate these with the client, family, carers and other members of the treatment team.

Implement, evaluate, analyse and adjust therapeutic interventions according to individual needs, which may be highly complex.

Refer on to other agencies/disciplines according to individual client need.

Maintain accurate records of treatment programmes and interventions in line with Trust policies and professional guidance.

Write and disseminate reports according to agreed protocols in line with local, regional, national and regulatory body standards.

Work with multi-disciplinary/multi-agency teams involved in the delivery of care.

Contribute to multi-disciplinary meetings/care and treatment planning contributing the specialist clinical perspective.

Responsible for planning discharge of clients from own caseload.

Participate in and provide clinical supervision to maintain best practice, including reflective practice, and receiving and acting on feedback.

Working Conditions

Frequent requirement for sitting in a restricted position for a substantial proportion of the working time either in meetings, at a computer desk.

Requirement for key board skills to use IT systems, writing reports, respond to emails etc.

Occasional exposure to highly distressing or highly emotional circumstances, listening to clinical information (in meetings, supervision, etc) regarding service users experiences (e.g. child protection issues around extreme neglect and abuse).

Frequent requirement to concentrate on reporting writing or data analysis, chairing contentious meetings. There may be frequent interruptions to deal with other urgent matters.

Person Specification

Qualifications and Training

Essential

  • First level qualification e.g. registered nurse, social worker, AHP or management.
  • Masters level qualification or equivalent experience in relevant clinical, professional or managerial role
  • Evidence of ongoing continued professional development

Desirable

  • Postgraduate qualification in management and/or leadership.
  • Project Management qualification
  • NHS Leadership academy qualification

Experience

Essential

  • Experience in operational and/or project management role in the NHS.
  • Significant senior leadership experience in managing multi-disciplinary teams
  • Experience of leading service developments.
  • Experience of managing significant budgets to financial balance
  • Experience of services/projects and/or delivering clinical services
  • Experience of working across systems to ensure integrated care provision is achieved
  • Experience of high level relationship management with Primary and Secondary care is achieved

Desirable

  • In-depth knowledge of local commissioning and provider context including health, social care and education.

Skills, Knowledge and Abilities

Essential

  • Ability to manage teams of staff and allocate resources to meet objectives and deadlines.
  • Knowledge and understanding of community services.
  • Knowledge and understanding of current and proposed initiatives impacting on health services.
  • Excellent written and verbal communication skills. Able to listen to and respect others views and opinions.
  • Ability to establish effective working relationships with staff at all levels
  • Ability to build credibility and work collaboratively with others across the service.
  • Able to undertake stakeholder analysis and proactively manage system relationships across provider and commissioner organisations
  • Ability to influence others at various levels across the organisations.
  • Effective people management skills, ability to create a culture where staff are valued and supported.
  • Excellent problem solving skills, able to analyse a situation, identify root causes and seek solutions to address the problem.
  • Excellent time management and organisational skills.
  • Effective decision making skills.
  • Ability to communicate contentious and conflicting information in a sensitive and tactful manner, particularly where there may be resistance or barriers to understanding.
  • Understanding of finance and budget management.
  • Ability to analyse, interpret and utilise complex information for planning and reporting purposes

Personal Attributes

Essential

  • Able to travel to meetings and appointments
  • Motivated and focused, able to work independently and make decisions, within appropriate levels of accountability
  • Able to motivate and support others in a highly demanding clinical environment
  • A system player who is focussed on service user/patient need, service delivery and active performance management
  • Demonstrate the importance of Values based leadership
  • Good understanding of the Equality, Diversity and inclusion
Person Specification

Qualifications and Training

Essential

  • First level qualification e.g. registered nurse, social worker, AHP or management.
  • Masters level qualification or equivalent experience in relevant clinical, professional or managerial role
  • Evidence of ongoing continued professional development

Desirable

  • Postgraduate qualification in management and/or leadership.
  • Project Management qualification
  • NHS Leadership academy qualification

Experience

Essential

  • Experience in operational and/or project management role in the NHS.
  • Significant senior leadership experience in managing multi-disciplinary teams
  • Experience of leading service developments.
  • Experience of managing significant budgets to financial balance
  • Experience of services/projects and/or delivering clinical services
  • Experience of working across systems to ensure integrated care provision is achieved
  • Experience of high level relationship management with Primary and Secondary care is achieved

Desirable

  • In-depth knowledge of local commissioning and provider context including health, social care and education.

Skills, Knowledge and Abilities

Essential

  • Ability to manage teams of staff and allocate resources to meet objectives and deadlines.
  • Knowledge and understanding of community services.
  • Knowledge and understanding of current and proposed initiatives impacting on health services.
  • Excellent written and verbal communication skills. Able to listen to and respect others views and opinions.
  • Ability to establish effective working relationships with staff at all levels
  • Ability to build credibility and work collaboratively with others across the service.
  • Able to undertake stakeholder analysis and proactively manage system relationships across provider and commissioner organisations
  • Ability to influence others at various levels across the organisations.
  • Effective people management skills, ability to create a culture where staff are valued and supported.
  • Excellent problem solving skills, able to analyse a situation, identify root causes and seek solutions to address the problem.
  • Excellent time management and organisational skills.
  • Effective decision making skills.
  • Ability to communicate contentious and conflicting information in a sensitive and tactful manner, particularly where there may be resistance or barriers to understanding.
  • Understanding of finance and budget management.
  • Ability to analyse, interpret and utilise complex information for planning and reporting purposes

Personal Attributes

Essential

  • Able to travel to meetings and appointments
  • Motivated and focused, able to work independently and make decisions, within appropriate levels of accountability
  • Able to motivate and support others in a highly demanding clinical environment
  • A system player who is focussed on service user/patient need, service delivery and active performance management
  • Demonstrate the importance of Values based leadership
  • Good understanding of the Equality, Diversity and inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Midlands Partnership NHS Foundation Trust

Address

MPFT Trust HQ, St Georges Hospital

Corporation Street

Stafford

ST16 3SR


Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)

Employer details

Employer name

Midlands Partnership NHS Foundation Trust

Address

MPFT Trust HQ, St Georges Hospital

Corporation Street

Stafford

ST16 3SR


Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)

For questions about the job, contact:

General Manager, Planned Care Countywide

Andrew Hateley

Andrew.Hateley@mpft.nhs.uk

07929179516

Date posted

22 May 2023

Pay scheme

Agenda for change

Band

Band 8a

Salary

£48,526 to £54,619 a year Per annum

Contract

Secondment

Working pattern

Full-time, Home or remote working

Reference number

301-VA-23-5315836

Job locations

MPFT Trust HQ, St Georges Hospital

Corporation Street

Stafford

ST16 3SR


Supporting documents

Privacy notice

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