Job summary
Band
2 Clerical Officer/ Receptionist
Full-time,
multiple substantive position - 37.5 hours
The
Womens CSU currently has an exciting new posts available in our antenatal
outpatient team across St James Hospital and Leeds General Infirmary. Duties
range from reception, helping patients with general enquiries and clinic
notes preparation. We are keen to recruit reliable and self-motivated
individuals who will be able to support our service in delivering outstanding
patient care for women.
Main duties of the job
Applicants
should be capable with good IT knowledge and strong communication skills to
become part of our antenatal outpatient team. An ability to learn quickly,
work well in a team and a flexible approach are essential. Previous
experience of working in a hospital environment or busy customer focused
department would be an advantage but is not essential, as training will be
provided.
This
is an excellent opportunity to further develop a range of administration and
customer service skills and this position will give you the opportunity to
work with patients, administrative staff and clinical teams of all levels.
This is a full time position based at Leeds General Infirmary or St James's
University Hospital, cross-site cover is often required.
For
further information and/or to arrange an informal visit please contact:
Michaela Wardman, Patient Services Coordinator on michaela.wardman@nhs.net.
About us
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
JOB
PURPOSE/SUMMARY
To
provide a high standard of clerical/reception service to patients and the
department, adhering to departmental guidelines and policies.
The
post holder will receive and check documentation, reports, patient
information, processing appropriately, within departmental guidelines,
including entering information on to the appropriate IT system, and retrieve
information as and when required.
To
process patient and other documentation.
To be the first point of contact for patients and other visitors to
the department. To provide an
administrative/clerical service to the Obstetric administrative team within
all maternity areas. To support the
delivery of a high standard of service to patients, staff and Trust
departments.
Please
see attached document for full job description and personal specification.
Job description
Job responsibilities
JOB
PURPOSE/SUMMARY
To
provide a high standard of clerical/reception service to patients and the
department, adhering to departmental guidelines and policies.
The
post holder will receive and check documentation, reports, patient
information, processing appropriately, within departmental guidelines,
including entering information on to the appropriate IT system, and retrieve
information as and when required.
To
process patient and other documentation.
To be the first point of contact for patients and other visitors to
the department. To provide an
administrative/clerical service to the Obstetric administrative team within
all maternity areas. To support the
delivery of a high standard of service to patients, staff and Trust
departments.
Please
see attached document for full job description and personal specification.
Person Specification
Qualifications
Essential
Desirable
- NVQ2 in Customer Care or equivalent
Other Criteria
Desirable
- Good interpersonal skills
- Able to work on own initiative within agreed guidelines
- Team Working
- Effectively communicate with patients and team members
- Able to locate and collect patient and other documentation from around Trust sites.
- Able to use departmental equipment to file and retrieve documentation.
- Able to work in a patient-facing environment.
- Able to work cross-sites as and when required
- Able to fulfil Occupational Health requirements for the post
Skills & Behaviours
Essential
- Willing to undergo training as required on a range of Patient administration and other Systems.
- Participate in in-service and mandatory training
- Participate in annual performance appraisal with commitment to agreed PDP (Personal Development Plan)
- Motivated, keen to learn
- Reliable and Trustworthy
- Adaptable and have a flexible approach to duties and working practice
- Friendly manner and able to work as part of a multidisciplinary team
- Able to work on own initiative, within agreed departmental guidelines
- Committed to working with people
- Professional attitude
- Customer Care skills
Experience
Essential
- IT Skills
- Insight into duties and responsibilities of post
- Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved.
- Be aware of key indicators and service level agreements within the department.
Desirable
- Working knowledge of patient related databases
- Admin or Clerical Experience
- ECDL or equivalent
Person Specification
Qualifications
Essential
Desirable
- NVQ2 in Customer Care or equivalent
Other Criteria
Desirable
- Good interpersonal skills
- Able to work on own initiative within agreed guidelines
- Team Working
- Effectively communicate with patients and team members
- Able to locate and collect patient and other documentation from around Trust sites.
- Able to use departmental equipment to file and retrieve documentation.
- Able to work in a patient-facing environment.
- Able to work cross-sites as and when required
- Able to fulfil Occupational Health requirements for the post
Skills & Behaviours
Essential
- Willing to undergo training as required on a range of Patient administration and other Systems.
- Participate in in-service and mandatory training
- Participate in annual performance appraisal with commitment to agreed PDP (Personal Development Plan)
- Motivated, keen to learn
- Reliable and Trustworthy
- Adaptable and have a flexible approach to duties and working practice
- Friendly manner and able to work as part of a multidisciplinary team
- Able to work on own initiative, within agreed departmental guidelines
- Committed to working with people
- Professional attitude
- Customer Care skills
Experience
Essential
- IT Skills
- Insight into duties and responsibilities of post
- Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved.
- Be aware of key indicators and service level agreements within the department.
Desirable
- Working knowledge of patient related databases
- Admin or Clerical Experience
- ECDL or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
