Job responsibilities
JOB
PURPOSE/SUMMARY
The
post holder will manage a clinical service unit or clinical support unit,
comprising a number of specialties or support services supporting the
Clinical Director, the post holder will be responsible for the overall
delivery of service, quality, financial and other targets as determined by
the Executive Directors. In
partnership with the Clinical Director, the post holder will be responsible
for business, workforce and financial planning within his/her own unit and
will work closely with other managers and clinicians to support Trust-wide
objectives.
In partnership with the Clinical Director, responsible for the management of
identified clinical and/or related services within a unit
Manage the performance of the unit against key targets and measures
Ensure that resources are deployed effectively and that robust processes are
in place to support the provision of efficient, high quality, services
Ensuring Staff, Patient & Public involvement in service development
Developing and sustaining capacity and capability in the unit
Ensure that the clinical activities are appropriately recorded in order to
maximise income opportunities related to service provision
Engaging on behalf of the unit with internal and, where appropriate, external
stakeholders; promoting partnerships and co-operative working
Ensure business continuity and risk management arrangements are in place in
the unit
Contribute to the delivery of Trust objectives
PRINCIPAL
DUTIES & AREAS OF RESPONSIBILITY
In partnership with the Clinical Director, manage the performance of the
unit, providing regular reports to the Chief Operating Officer/Deputy Chief
Executive
Management of delegated pay and non-pay budgets and maintaining financial
balance
Responsible for ensuring robust processes are in place for patient
administration and to record and code activity within the unit, ensuring
income is received
Leads the development of business cases whether for changes to service, new
equipment or new posts
Line management of designated unit staff, for example
Service/Business/Patient Service Manager(s)
Ensure regular and effective appraisal and personal development planning for
staff who work in the unit
Leads service planning and strategy within the unit, engaging with Clinical
Director, Head of Nursing (or equivalent) and corporate functions
Ensures the involvement of patients, staff and other stakeholders in service
planning and development including communicating major change to staff and
other stakeholders
Responsible for ensuring that local and national policies are properly and
consistently interpreted and implemented within the unit
Responsible for agreeing and delivering Service Level Agreement contracts in
conjunction with corporate services and other stakeholders
Develop management capability within the team, providing supervision,
coaching and mentorship to others and supporting managers in this process
In partnership with the Clinical Director and Head of Nursing (or equivalent)
responsible for ensuring that conduct, poor performance/capability and
grievance issues are addressed within the unit in line with Trust policy.
Responsible for co-ordinating and maintaining the unit risk register and
agreeing actions plans to manage risks
Work with the Clinical Director and Head of Nursing (or equivalent) to ensure
complaints relating to services are managed within local and national
standards and action plans are agreed, implemented and monitored to ensure
learning within the unit and wider Trust
Responsible for ensuring Serious Untoward Incidents or other serious
incidents are reported, investigated, resolved and recorded in line with
policy
Works jointly with Clinical Director, Head of Nursing (or equivalent) and
other clinical staff to ensure there is a clinical audit programme in place.
Identify areas of practice that are to be subject to clinical audit in
conjunction with the Clinical Director and Head of Nursing (or equivalent)
and delegate appropriate resources to undertake this work
Support the Head of Nursing (or equivalent) in ensuring that the Patient
& Public Involvement Initiative is implemented within the unit
Identifies and leads projects to modernise and improve service delivery and
patient access. Ensure service is managed and supports the most effective
patient pathways working with other services to secure a whole systems
approach to patient care
Take part in the Senior Managers on call rota, ensuring that senior managers
and clinicians within the unit are equipped to act in the event of MAJAX
Lead specific project work as directed by the Chief Operating Officer/Deputy
Chief Executive and support others within the unit in this process
Deputise for the Chief Operating Officer/Deputy Chief Executive as directed
Contribute to Trust-wide policy and/or policy development as delegated by the
Chief Operating Officer/Deputy Chief Executive
THE
LEEDS WAY VALUES
Our
values are part of what make us different from other trusts, so we see this
as a strength, as well as a responsibility. They have been developed by our
staff and set out what they see as important to how we work. Our five values
are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All
our actions and endeavours will be guided and evaluated through these values
Additionally,
the following are core values which relate specifically to this post:
Commitment to ensuring the delivery of high quality evidence-based care
Professional image and positive approach to problem solving
Maintain and promote positive working relationships with others
Commitment to own personal and professional development and the development
of others within the team
Honesty and integrity, with a positive attitude to change
Tolerance, understanding, tact and diplomacy
Transparency in decision making
Positive and proactive towards staff and patients
Promotes a culture of equality, mutual respect and diversity
WEST
YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT)
Leeds
Teaching Hospitals NHS Trust is part of the West Yorkshire Association of
Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across
West Yorkshire and Harrogate working together to provide the best possible
care for our patients.
By
bringing together the wide range of skills and expertise across West
Yorkshire and Harrogate we are working differently, innovating and driving
forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS
Trust this is your opportunity to be a part of that change.
WYAAT
is the acute sector arm of the West Yorkshire and Harrogate Health and Care
Partnership, one of the largest integrated care systems in the country. The
Partnerships ambition is for everyone to have the best possible health and
wellbeing, and the work of WYAAT, and each individual trust, supports that
ambition.
INFECTION
CONTROL
The
jobholder must comply at all times with the Leeds Teaching Hospitals NHS
Trust Infection Control policies, in particular by practising Universal
Infection Control Precautions. Hand hygiene must be performed before and
after contact with patients and their environment.
HEALTH
AND SAFETY / RISK MANAGEMENT
All
staff are responsible for working with their colleagues to maintain and
improve the quality of services provided to our patients and other service
users. This includes complying at all
times with the Leeds Teaching Hospitals NHS Trust Policies, including Health
and Safety policies, in particular by following agreed security and safer
working procedures, and reporting incidents using the Trust Incident
Reporting system
TRAINING
AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT
The
jobholder must take responsibility in agreement with his/her line manager for
his/her own personal development by ensuring that Continuous Professional
Development remains a priority. The
jobholder will undertake all mandatory training required for the role.
COMMUNICATION
& WORKING RELATIONSHIPS
Agrees and co-ordinates actions with other units to ensure co-operative working, e.g.
between bed-holding and clinical support units
Uses highly developed influencing and collaboration skills in service
planning and works closely with senior finance managers and budget holders to
ensure that financial plans are developed and delivered within agreed
budgets.
Uses interpersonal, organisational and communication skills to manage
unit performance and staff
Develop successful working relationships with internal and external
customers, commissioners, educational and charitable institutions, and
service providers
Communicates highly complex, sensitive and contentious information to a
multidisciplinary team, e.g. changes to services, staffing levels or ways of
working where there are barriers to acceptance and a significant degree of
hostility. Highly developed interpersonal and communication skills are
required to motivate, empathise with and reassure staff, patients and carers
in these situations.
Communicates with staff and other stakeholders in situations where there will
be significant hostility, antagonism and resistance and using the highest
level of communication skill will be required to manage and reconcile these
conflicting and opposing views, for example, in major change management
situations
The post holder will be required to deliver highly complex, sensitive and
contentious information to senior managers, Board members and external
stakeholders, including on occasions, the press, in situations when messages,
open to challenge, will need to be delivered.
Active involvement with clinical Networks
