Ward Environment Support Worker (XN02)

Job responsibilities

JOB PURPOSE/SUMMARY

To work as a member of the clinical ward team carrying out the cleaning and the movement of patients, specimens & goods/consumables/drugs between wards and departments. To provide a range of direct or indirect supervised non-clinical support to the professional teams within designated clinical areas.

The role will be supportive in keeping the hospital environment, safe, clean and tidy. The provision of a high-quality support service, responding to patient bed discharge/equipment cleaning and or/ urgent patient equipment/specimen/blood transportation.

The job holder will work within designated clinical areas providing support to the multi-disciplinary teams. Duties will include answering phones, cleaning equipment, setting up equipment under supervision, ordering maintaining stock levels and any other general clinical duties required.

The job holder will meet, and greet patients, family or carers and provide family and carer support where asked to do so. The job holder will be a central point of communication between the department and medical physics to ensure equipment is returned, and repaired, and or serviced in a timely manner.

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

Support team members with appropriate activities.

Provide administrative and clerical support to the professional teams as required.

Liaise closely with ward manager to ensure ward/department need are met.

Clean and set up equipment.

Maintain a clean and safe environment.

The disposal of refuse in accordance with Trust policy and the cleaning of refuse holders.

The changing of curtains and blinds as necessary.

Work with the clinical team and supplies department to maintain effective materials management within the department.

Work with the clinical team and medical physics to maintain effective equipment management within the department.

The use of floor maintenance machines and other equipment as required.

The removal of rubbish and soiled (infected) linen and waste to designated areas in line with Trust Infection Prevention and Control Policy/Waste Policy.

Act on feedback given from any quality control system.

To carry out cleaning in alignment with the Trust procedures, for red (HPV/SI clean), amber (source isolation) and green (standard) cleaning requests. Maintain the cleanliness of all equipment used, aligned to role.

Using electronic systems to ensure stock is available on wards/departments for clinical teams.

PORTERING

The collection and returns of blood products via the blood tracking system and also the collection of specimens from wards and departments ensuring if there is protocol in place for chain of evidence that this documentation is completed.

To report any security matters which seem irregular and escalate to the relevant department.

To ensure equipment is in good working order and use it to maximum efficiency. Reporting faults and breakdowns immediately to the nurse in charge

The moving & handling of (cumbersome and over 15kg) i.e. materials; patients (acutely ill and/or from A & E resus) goods and valuables, equipment, pumps, drip stands, bladder scanner, heart monitors and fluoroscopy equipment to and from appropriate wards and departments as required using appropriate manual handling equipment. Staff must assess each moving and handling request and if in any doubt must seek guidance and support from line manager.

Collecting and delivering trolleys, wheelchairs, confidential medical records, pathology reports from all departments and clinics to all wards.

Collecting and delivering of drugs/medicines/specimens/food packs from areas to wards.

Provide equipment when deemed necessary to support crash calls.

other criteria

Essential

• Eligibility to work in the UK
• Good organisational skills
• Effectively communicate with patients, team members and other departments
• Able to communicate with distressed families and carers
• Ability to work under own initiative and as part of a team
• Ability to work within a routine whilst at the same time able to work on own initiative when the service dictates the need
• Able to fulfil Occupational Health requirements for the post
• Ability to carry out physical tasks

Qualifications

Essential

• Maths and English GCSE grades A to E or equivalent Level 1 Literacy or Numeracy
• Ability to communicate both verbally in a tactful, compassionate and polite manner, providing reassurance where required, and non-verbally
• Ability to communicate and transmit information via telephone, radio & IT systems
• Willing to undergo training as required, induction and on the job training as required to be able to perform the role

Desirable

• Health & Safety / COSHH / Moving & Handling training /awareness.
• Relevant occupational in-house cleaning.

Experience

Essential

• Experience in cleaning within any setting
• To be responsible for working with colleagues to maintain and improve the quality of services provided to our patients and other service users
• To complete all relevant daily documentation in compliance with relevant statutory legislation and local codes of practice and quality control procedures
• Communicate sensitively and effectively with patient, visitors, relatives and staff
• Respect of patients confidentiality and understand that patients have an entitlement to have their affairs to be dealt with in a confidential manner
• A basic understanding of infection control
• Experience in cleaning within any setting

Desirable

• Previous hospital environment experience
• Working in a customer focused environment

Skills and Behaviours

Essential

• Pleasant manner, smart clean appearance
• Ability to work under own initiative and as part of a team
• Conduct themselves in a polite professional manner
• Excellent timekeeping and attendance
• Able to prioritise and adapts positively to change
• Flexible, Trustworthy, Customer/Patient focused, Fair, Working collaboratively
• Committed to working with people Demonstrates empathy
• Able to prioritise and adapts positively to change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).