Job summary
Expected Shortlisting
Date
30/05/2025
Planned Interview
Date
06/06/2025
An
exciting opportunity to join the Pre-Assessment Team at The Leeds General
Infirmary as a Clerical Officer.
The
post holder plays a unique and vital role in underpinning the delivery of a
high-quality surgical pre-assessment service. By working alongside the nurses
and other clinical staff as part of the multi-disciplinary team within the
department. The postholder will support the clinicians, clinical staff and
all patients under pre-assessments care, including administration of all the
clinical system.
The
post holder will undertake a range of clerical and administrative duties
which will include receiving and checking documentation, patient information
and processing appropriately within departmental guidelines.
The
post holder will enter information onto the appropriate IT system and
retrieve information as and when required. To undertake the role of making
and receiving calls, booking patients, making sure clinics are attended and
using spreadsheets. Reception duties to the department, the postholder may be
the first point of contact for patients and other visitors to the Department.
Main duties of the job
The
candidate will be expected to:
To be fully conversant with and
adhere to standard operating procedures, policies and agreed departmental
procedures.
To promptly process patient and/or
other correspondence, documentation, letters, reports etc.
To provide a full clerical support
service to the Department
To greet patients and visitors to
the department.
To deal with communications and ad
hoc enquiries from staff and service users.
To plan and book appointments in
priority order in accordance with departmental policy in a timely and
efficient manner.
Check/enter patient and /or other
details on the Patient Administration and other Systems.
Prepare documentation for
processing
Report and respond to any system
faults and errors.
Maintain and update
patient/departmental databases.
To deal with telephone and
in-person queries from patients and relatives.
Follow Departmental/Trust disposal
and destruction procedures of confidential documentation, in line with Data
Protection Act and Confidentiality.
Provide suitable cover for other
clerical staff in cases of absences, as delegated by line manager.
Assisting to maintain high
standards of care.
General office work and any other
duties assigned by the Supervisor/Team Leader or Manager
About us
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
JOB
PURPOSE/SUMMARY
The
post holder plays a unique and vital role in underpinning the delivery of a
high-quality surgical pre-assessment service. By working alongside the nurses
and other clinical staff as part of the multi-disciplinary team within the
department. The postholder will support the clinicians, clinical staff and
all patients under pre-assessments care, including administration of all the
clinical system.
The
post holder will be based within the Surgical Pre-assessment Service to
undertake a range of clerical and administrative duties which will include
receiving and checking documentation, patient information and processing
appropriately within departmental guidelines.
You
will enter information onto the appropriate IT system and retrieve
information as and when required. Youll deal with correspondence and other
administrative duties as required. To undertake the role of making and
receiving calls, booking patients, making sure clinics are attended and using
spreadsheets. Reception duties to the department, the postholder may be the
first point of contact for patients and other visitors to the Department.
Job description
Job responsibilities
JOB
PURPOSE/SUMMARY
The
post holder plays a unique and vital role in underpinning the delivery of a
high-quality surgical pre-assessment service. By working alongside the nurses
and other clinical staff as part of the multi-disciplinary team within the
department. The postholder will support the clinicians, clinical staff and
all patients under pre-assessments care, including administration of all the
clinical system.
The
post holder will be based within the Surgical Pre-assessment Service to
undertake a range of clerical and administrative duties which will include
receiving and checking documentation, patient information and processing
appropriately within departmental guidelines.
You
will enter information onto the appropriate IT system and retrieve
information as and when required. Youll deal with correspondence and other
administrative duties as required. To undertake the role of making and
receiving calls, booking patients, making sure clinics are attended and using
spreadsheets. Reception duties to the department, the postholder may be the
first point of contact for patients and other visitors to the Department.
Person Specification
Skills & behaviours
Essential
- Motivated, keen to learn
- Reliable, Trustworthy
- Flexible approach to duties and working practices
- Able to work as part of a multidisciplinary team
- Able to relate and communicate effectively to a wide range of people with good interpersonal skills.
- Commitment to principles of equality and diversity.
- Commitment to delivering quality services.
- Importance of maintaining confidentiality.
- Professional attitude Good interpersonal skills Honesty and integrity. Willing to learn new skills.
- Good interpersonal skills Standard keyboard skills
- Well organised and able to work on own initiative, within agreed departmental guidelines Team Working
Additional Requirements
Essential
- Must be willing to work within the Trusts policies e.g. confidentiality, data protection, health and safety etc.
Qualifications
Essential
- Literate / Numerate
- Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2
- Commitment to undergo job training as required on: -A range of Patient Administration and other Systems.
- Participate in in-service and mandatory training
- Participate in annual performance appraisal with commitment to agreed Personal Development Plan (PDP)
Desirable
- Other Microsoft applications e.g. Excel
Experience
Essential
- IT skills including keyboard and data entry, with the ability to demonstrate proficiency in the use of software
- Good written and verbal communication skills.
- Previous experience in an office environment (includes work experience at school or college)
- Insight into role and responsibilities of post
- Be fully conversant with Trust policies and procedures and have complete understanding of standards to be achieved.
- Knowledge of clerical procedures and administrative systems pertaining to the department (acquired through on the job training)
- Excellent customer care skills
- Be aware of, and demonstrate commitment to the Trusts departmental policies and procedures
- Have understanding of Health and Safety rules and to be responsible for ones own acts and omissions
- Have an understanding of working in a complex organisation.
Desirable
- ECDL or equivalent Working knowledge of patient related databases
Person Specification
Skills & behaviours
Essential
- Motivated, keen to learn
- Reliable, Trustworthy
- Flexible approach to duties and working practices
- Able to work as part of a multidisciplinary team
- Able to relate and communicate effectively to a wide range of people with good interpersonal skills.
- Commitment to principles of equality and diversity.
- Commitment to delivering quality services.
- Importance of maintaining confidentiality.
- Professional attitude Good interpersonal skills Honesty and integrity. Willing to learn new skills.
- Good interpersonal skills Standard keyboard skills
- Well organised and able to work on own initiative, within agreed departmental guidelines Team Working
Additional Requirements
Essential
- Must be willing to work within the Trusts policies e.g. confidentiality, data protection, health and safety etc.
Qualifications
Essential
- Literate / Numerate
- Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2
- Commitment to undergo job training as required on: -A range of Patient Administration and other Systems.
- Participate in in-service and mandatory training
- Participate in annual performance appraisal with commitment to agreed Personal Development Plan (PDP)
Desirable
- Other Microsoft applications e.g. Excel
Experience
Essential
- IT skills including keyboard and data entry, with the ability to demonstrate proficiency in the use of software
- Good written and verbal communication skills.
- Previous experience in an office environment (includes work experience at school or college)
- Insight into role and responsibilities of post
- Be fully conversant with Trust policies and procedures and have complete understanding of standards to be achieved.
- Knowledge of clerical procedures and administrative systems pertaining to the department (acquired through on the job training)
- Excellent customer care skills
- Be aware of, and demonstrate commitment to the Trusts departmental policies and procedures
- Have understanding of Health and Safety rules and to be responsible for ones own acts and omissions
- Have an understanding of working in a complex organisation.
Desirable
- ECDL or equivalent Working knowledge of patient related databases
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
