Job summary
The
Brotherton Wing Clinic has an excellent opportunity for an enthusiastic and
highly motivated individual to join their administration support team based at
the Leeds General Infirmary. Our Service provides care for Leeds and the
mid-yorks area.
The
prime responsibility of the post holder will be to provide a professional
service as part of the front of house reception team for the department. The
successful candidate will be joining a very busy, friendly, patient focused
office clinical reception environment. The role will be working with a team of
clinicians, nurses, pharmacists, pharmacy support staff and the wider
administration team. The role will also be working collaboratively with other
specialities and our patient support team and services.
Main duties of the job
The
role will require the successful candidate to have excellent IT skills as
will be required to work over multiple EPR systems. Applicants should be able
to communicate effectively with a wide range of people including hospital
staff and the general public. In addition, the successful applicants should
demonstrate excellent organisational skills, be able to work as part of a
team in a fast-paced environment and able to manage their own workload. The
ability to work to tight deadlines and be committed to providing a welcoming,
efficient, and caring service for our patients is an essential part of this
role. The role will involve managing our appointments, greeting patients,
taking complex telephone calls and accurately updating the patients EPR
record.
About us
Leeds
teaching hospitals is a large NHS teaching trust committed to clinical
excellence. As well as providing opportunities for training and development
for all members of staff.
The
Brotherton Wing clinic team are committed to providing excellent patient care
for our patients who may attend clinic multiple times per year. The role
would be working within a very supportive, efficient and forward- thinking
team.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
The role will require the successful candidate
to have excellent IT skills as will be required to work over multiple EPR
systems. Applicants should be able to communicate effectively with a wide range
of people including hospital staff and the general public. In addition, the
successful applicants should demonstrate excellent organisational skills, be
able to work as part of a team in a fast-paced environment and able to manage
their own workload. The ability to work to tight deadlines and be committed to
providing a welcoming, efficient, and caring service for our patients is an
essential part of this role. The role will involve managing our appointments,
greeting patients, taking complex telephone calls and accurately updating the
patients EPR record.
Job description
Job responsibilities
The role will require the successful candidate
to have excellent IT skills as will be required to work over multiple EPR
systems. Applicants should be able to communicate effectively with a wide range
of people including hospital staff and the general public. In addition, the
successful applicants should demonstrate excellent organisational skills, be
able to work as part of a team in a fast-paced environment and able to manage
their own workload. The ability to work to tight deadlines and be committed to
providing a welcoming, efficient, and caring service for our patients is an
essential part of this role. The role will involve managing our appointments,
greeting patients, taking complex telephone calls and accurately updating the
patients EPR record.
Person Specification
Skills & behaviours
Essential
- Motivated, keen to learn
- Reliable
- Trustworthy
- Adaptable
- Flexible approach to duties and working practices
- Friendly manner
- Able to work as part of a multidisciplinary team
- Able to work on own initiative, within agreed departmental guidelines
- Committed to working with people
- Professional attitude
- Customer Care skills
Desirable
- Good interpersonal skills
- Able to work on own initiative within agreed guidelines
- Team Working
- Effectively communicate with patients and team members
- Able to fulfil Occupational Health requirements for the post, including: Able to locate and collect patient and other documentation from around Trust sites.
- Able to use departmental equipment to file and retrieve documentation.
Experience
Essential
- IT Skills
- Insight into duties and responsibilities of post
- Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved.
- Be aware of key indicators and service level agreements within the department.
Desirable
- Working knowledge of patient related databases
- Admin or Clerical Experience
- ECDL or equivalent
Qualifications
Essential
- Literate / Numerate
- Willing to undergo training as required
- Willing to undergo job training as required on a range of Patient administration and other Systems.
- Participate in in-service and mandatory training
- Participate in annual performance appraisal with commitment to agreed PDP (Personal Development Plan)
Desirable
- NVQ2 in Customer Care or equivalent
Person Specification
Skills & behaviours
Essential
- Motivated, keen to learn
- Reliable
- Trustworthy
- Adaptable
- Flexible approach to duties and working practices
- Friendly manner
- Able to work as part of a multidisciplinary team
- Able to work on own initiative, within agreed departmental guidelines
- Committed to working with people
- Professional attitude
- Customer Care skills
Desirable
- Good interpersonal skills
- Able to work on own initiative within agreed guidelines
- Team Working
- Effectively communicate with patients and team members
- Able to fulfil Occupational Health requirements for the post, including: Able to locate and collect patient and other documentation from around Trust sites.
- Able to use departmental equipment to file and retrieve documentation.
Experience
Essential
- IT Skills
- Insight into duties and responsibilities of post
- Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved.
- Be aware of key indicators and service level agreements within the department.
Desirable
- Working knowledge of patient related databases
- Admin or Clerical Experience
- ECDL or equivalent
Qualifications
Essential
- Literate / Numerate
- Willing to undergo training as required
- Willing to undergo job training as required on a range of Patient administration and other Systems.
- Participate in in-service and mandatory training
- Participate in annual performance appraisal with commitment to agreed PDP (Personal Development Plan)
Desirable
- NVQ2 in Customer Care or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
