Discharge Co-ordinator (XN03)
This job is now closed
Job summary
The Specialty & Integrated Medicine CSU is looking to recruit motivated individuals to its Patient Flow team. We are looking for applicants with a passion for improving the discharge experience for hospital inpatients.
The successful candidate will work within the Discharge & Patient Flow teams, assisting the multi-disciplinary team to facilitate the safe transition of patients from their acute stay to their home or an on-going care facility. A significant part of the role will be liaising with patients and their relatives to ensure a seamless, timely discharge.
Main duties of the job
The Discharge Co-ordinator will manage patient flows within a defined area and will be responsible for prioritising work, reviewing working practices to ensure timely and efficient patient access to the Trusts services, delivery of the patient administration pathway from the decision to admit the patient and throughout the inpatient process.
About us
Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Details
Date posted
06 March 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year
Contract
Fixed term
Duration
11 months
Working pattern
Full-time, Flexible working
Reference number
C9298-SIM-140
Job locations
Leeds General Infirmary
Great George Street
Leeds
LS1 3EX
Job description
Job responsibilities
Working within clinical areas the post holder will facilitate a safe patient discharge providing a high quality service in line with Trust standards. They will be able to communicate sensitivity and effectively with a wide range of people including patients, families, colleagues and agencies external to the Trust to help discharge patients.
3. JOB DIMENSIONS
The Discharge Co-ordinator will manage patient flows within a defined area and will be responsible for prioritising work, reviewing working practices to ensure timely and efficient patient access to the Trusts services, delivery of the patient administration pathway from the decision to admit the patient and throughout the inpatient process.
4. ORGANISATIONAL CHART
5. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
Qualifications
5 GCSEs grade A-C (including English and Mathematics (or equivalent)
Or
Qualification in Level 3 Diploma/NVQ/BTEC (or equivalent)
Relevant equivalent experience
Experience
Experience working within a health care environment or care setting
Training
Willing to undergo relevant training as necessary.
Skills
Literate and Numerate.
Competent in written and verbal skills.
Competent and confident in communicating face to face.
Competent in the use of information technology.
Able to collaborate with staff of varying levels of authority.
Knowledge
Knowledge and understanding of the health and social care environment.
Personal Attributes
Ability to work on their own initiative
Ability to work confidently in a team
Committed to working with people.
Compassionate, enthusiastic and motivated.
Flexible and adaptable.
Patient centred.
Advocate for patients
6. THE LEEDS WAY VALUES
Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All our actions and endeavours will be guided and evaluated through these values
Additionally the following are core values which relate specifically to this post:
Committed to providing the highest quality of safe and compassionate care in accordance with the Leeds Teaching Hospitals NHST Trusts (LTHT) guidelines and policies.
To promote, support and work towards providing a positive patient experience of their discharge process and outcomes.
Commitment to working in a multidisciplinary team.
Commitment to own personal & professional development as agreed with their line manager.
7. CORE BEHAVIOURS AND SKILLS
A positive and professional attitude.
Effective communication skills.
Team player.
Effective time management skills.
Ability to organise self and others.
The post-holder will be expected to be diplomatic, self-motivated and enthusiastic with a professional attitude
8. CORE KNOWLEDGE AND UNDERSTANDING
The post-holder will possess a good standard of written and spoken English.
Basic computer literacy and willingness to further computer skills.
A willingness to understand all policies and procedures governing the Trusts approach and delivery to patient access and discharge.
An understanding of teamwork
9. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY
General
To provide a high standard of confidential, effective and accurate services that facilitates effective and efficient discharge.
Communicate respectfully sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals.
Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety.
Respect confidentiality in line with national, Trust and local policies and guidelines.
The post-holder is expected to be honest, fair and consistent in their approach and to accept responsibility for ones own achievements, acts and omissions.
The post-holder will be expected to be a good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of patients and the department.
Support and guide colleagues who have less experience or during their induction period.
Responsible for appropriate use of equipment within the working environment.
A willingness to undergo all training requirements necessary for the post.
Undertake duties on other wards or departments as and when required by service demands or patients need, recognising and working within their own clinical limitations.
Act in such a way that safeguards the health and wellbeing of children and vulnerable adults at all times. Is familiar with and adheres to the LTHT safeguarding policies.
Raise concerns with regards to risk, danger, malpractice or wrong doing by following the LTHT Whistleblowing policy and supporting processes.
Complete mandatory training.
Service Delivery
Working with the clinical ward teams facilitate seamless timely discharge or transfer of patients to an agreed discharge plan.
Document discharge plan in PPM+ following the board/ ward round in order to keep the patient information up to date.
Work closely with internal clinical teams and external agencies to support effective patient discharge.
Have an understanding of the Reason to Reside Criteria (R2R) and the codes and descriptions explaining what a patient is waiting for to be discharged from hospital.
Promptly alert the Nurse in Charge/discharge facilitator of any delays or difficulties within a patients discharge plan.
Promptly alert Nurse in charge to difficulties in patient flow, placement or when capacity issues arise within their responsible ward areas.
Collect and maintain accurate and up to date information regarding patient flows (acute and elective admissions, discharges, transfers, delays).
Ensure all patient and carer enquiries are dealt with in a friendly and professional manner.
Participate and contribute to Multi-Disciplinary Team meetings or board rounds to ensure the full team understand individual patient discharge plans
Communicate with patients and families their discharge plan ensuring they receive the most up to date information.
Information Management
Collate and enter data, on the relevant Trusts administration system, regarding patient discharge in an accurate and timely manner in accordance with local and Trust policies.
Provide reports as required regarding transfers and discharges.
Maintain accurate records of patients waiting for investigations and or treatment and provide reports as necessary regarding numbers of patients waiting, current waiting times and outcomes.
Maintain accurate records of what patients are waiting for to go home or to another place of care .
Monitor administrative processes to ensure that they meet the needs of the patients and the service.
Health and Safety/Risk Management
All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system.
Infection Control
The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment.
Equality and Diversity
The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
Patient and Public Involvement
The Trust has a statutory duty to involve patients and public in evaluating and planning services. All staff have a responsibility to listen to the views of patients and to contribute to service improvements based on patient feedback.
Training and Personal Development Continuous Professional Development
The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role.
Respect for Patient Confidentiality
The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.
10. COMMUNICATION & WORKING RELATIONSHIPS
Matron
All grades of nursing staff
Allied Health Professionals
Medical staff
Facilities staff
Patients, families and carers
External Agencies
11. SPECIAL WORKING CONDITIONS
i) PHYSICAL EFFORT:
Frequent standing, sitting, walking, communicating.
Ability to walk at speed
Frequently requires accuracy all the time and manual dexterity.
Responding to changes in demand and capacity.
ii) MENTAL EFFORT:
Frequent mental effort/concentration required in relation to patient movement within defined time frames.
Unpredictable workload, responding to changing circumstances (increase/decrease in demand/capacity, prioritisation of workload)
Robust verbal and written communication skills required at all times.
Working from an open office and frequently answering mobile phone and pager
Job description
Job responsibilities
Working within clinical areas the post holder will facilitate a safe patient discharge providing a high quality service in line with Trust standards. They will be able to communicate sensitivity and effectively with a wide range of people including patients, families, colleagues and agencies external to the Trust to help discharge patients.
3. JOB DIMENSIONS
The Discharge Co-ordinator will manage patient flows within a defined area and will be responsible for prioritising work, reviewing working practices to ensure timely and efficient patient access to the Trusts services, delivery of the patient administration pathway from the decision to admit the patient and throughout the inpatient process.
4. ORGANISATIONAL CHART
5. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
Qualifications
5 GCSEs grade A-C (including English and Mathematics (or equivalent)
Or
Qualification in Level 3 Diploma/NVQ/BTEC (or equivalent)
Relevant equivalent experience
Experience
Experience working within a health care environment or care setting
Training
Willing to undergo relevant training as necessary.
Skills
Literate and Numerate.
Competent in written and verbal skills.
Competent and confident in communicating face to face.
Competent in the use of information technology.
Able to collaborate with staff of varying levels of authority.
Knowledge
Knowledge and understanding of the health and social care environment.
Personal Attributes
Ability to work on their own initiative
Ability to work confidently in a team
Committed to working with people.
Compassionate, enthusiastic and motivated.
Flexible and adaptable.
Patient centred.
Advocate for patients
6. THE LEEDS WAY VALUES
Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All our actions and endeavours will be guided and evaluated through these values
Additionally the following are core values which relate specifically to this post:
Committed to providing the highest quality of safe and compassionate care in accordance with the Leeds Teaching Hospitals NHST Trusts (LTHT) guidelines and policies.
To promote, support and work towards providing a positive patient experience of their discharge process and outcomes.
Commitment to working in a multidisciplinary team.
Commitment to own personal & professional development as agreed with their line manager.
7. CORE BEHAVIOURS AND SKILLS
A positive and professional attitude.
Effective communication skills.
Team player.
Effective time management skills.
Ability to organise self and others.
The post-holder will be expected to be diplomatic, self-motivated and enthusiastic with a professional attitude
8. CORE KNOWLEDGE AND UNDERSTANDING
The post-holder will possess a good standard of written and spoken English.
Basic computer literacy and willingness to further computer skills.
A willingness to understand all policies and procedures governing the Trusts approach and delivery to patient access and discharge.
An understanding of teamwork
9. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY
General
To provide a high standard of confidential, effective and accurate services that facilitates effective and efficient discharge.
Communicate respectfully sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals.
Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety.
Respect confidentiality in line with national, Trust and local policies and guidelines.
The post-holder is expected to be honest, fair and consistent in their approach and to accept responsibility for ones own achievements, acts and omissions.
The post-holder will be expected to be a good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of patients and the department.
Support and guide colleagues who have less experience or during their induction period.
Responsible for appropriate use of equipment within the working environment.
A willingness to undergo all training requirements necessary for the post.
Undertake duties on other wards or departments as and when required by service demands or patients need, recognising and working within their own clinical limitations.
Act in such a way that safeguards the health and wellbeing of children and vulnerable adults at all times. Is familiar with and adheres to the LTHT safeguarding policies.
Raise concerns with regards to risk, danger, malpractice or wrong doing by following the LTHT Whistleblowing policy and supporting processes.
Complete mandatory training.
Service Delivery
Working with the clinical ward teams facilitate seamless timely discharge or transfer of patients to an agreed discharge plan.
Document discharge plan in PPM+ following the board/ ward round in order to keep the patient information up to date.
Work closely with internal clinical teams and external agencies to support effective patient discharge.
Have an understanding of the Reason to Reside Criteria (R2R) and the codes and descriptions explaining what a patient is waiting for to be discharged from hospital.
Promptly alert the Nurse in Charge/discharge facilitator of any delays or difficulties within a patients discharge plan.
Promptly alert Nurse in charge to difficulties in patient flow, placement or when capacity issues arise within their responsible ward areas.
Collect and maintain accurate and up to date information regarding patient flows (acute and elective admissions, discharges, transfers, delays).
Ensure all patient and carer enquiries are dealt with in a friendly and professional manner.
Participate and contribute to Multi-Disciplinary Team meetings or board rounds to ensure the full team understand individual patient discharge plans
Communicate with patients and families their discharge plan ensuring they receive the most up to date information.
Information Management
Collate and enter data, on the relevant Trusts administration system, regarding patient discharge in an accurate and timely manner in accordance with local and Trust policies.
Provide reports as required regarding transfers and discharges.
Maintain accurate records of patients waiting for investigations and or treatment and provide reports as necessary regarding numbers of patients waiting, current waiting times and outcomes.
Maintain accurate records of what patients are waiting for to go home or to another place of care .
Monitor administrative processes to ensure that they meet the needs of the patients and the service.
Health and Safety/Risk Management
All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system.
Infection Control
The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment.
Equality and Diversity
The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
Patient and Public Involvement
The Trust has a statutory duty to involve patients and public in evaluating and planning services. All staff have a responsibility to listen to the views of patients and to contribute to service improvements based on patient feedback.
Training and Personal Development Continuous Professional Development
The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role.
Respect for Patient Confidentiality
The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.
10. COMMUNICATION & WORKING RELATIONSHIPS
Matron
All grades of nursing staff
Allied Health Professionals
Medical staff
Facilities staff
Patients, families and carers
External Agencies
11. SPECIAL WORKING CONDITIONS
i) PHYSICAL EFFORT:
Frequent standing, sitting, walking, communicating.
Ability to walk at speed
Frequently requires accuracy all the time and manual dexterity.
Responding to changes in demand and capacity.
ii) MENTAL EFFORT:
Frequent mental effort/concentration required in relation to patient movement within defined time frames.
Unpredictable workload, responding to changing circumstances (increase/decrease in demand/capacity, prioritisation of workload)
Robust verbal and written communication skills required at all times.
Working from an open office and frequently answering mobile phone and pager
Person Specification
Experience
Essential
- A basic standard of computer literacy.
- A willingness to undertake further training as and when required.
- Experience working within a health care environment or care setting
Desirable
- Ability to work within data bases
- Knowledge and understanding of hospital discharge pathways
Skills & Behaviours
Essential
- A positive and professional attitude.
- Effective communication skills.
- Team player.
- Effective time management skills.
- Ability to organise self and others Diplomatic, self-motivated and enthusiastic with a professional attitude.
- Competent in written and verbal skills. Competent in communicating over the telephone. Competent on the use of information technology.
Additional requirements
Essential
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary)
Qualifications
Essential
- 5 GCSEs grade A-C (including English and Mathematics (or equivalent)
- Level 3 Diploma/NVQ/BTEC (or equivalent).
- Relevant experience in Health and social care
Person Specification
Experience
Essential
- A basic standard of computer literacy.
- A willingness to undertake further training as and when required.
- Experience working within a health care environment or care setting
Desirable
- Ability to work within data bases
- Knowledge and understanding of hospital discharge pathways
Skills & Behaviours
Essential
- A positive and professional attitude.
- Effective communication skills.
- Team player.
- Effective time management skills.
- Ability to organise self and others Diplomatic, self-motivated and enthusiastic with a professional attitude.
- Competent in written and verbal skills. Competent in communicating over the telephone. Competent on the use of information technology.
Additional requirements
Essential
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary)
Qualifications
Essential
- 5 GCSEs grade A-C (including English and Mathematics (or equivalent)
- Level 3 Diploma/NVQ/BTEC (or equivalent).
- Relevant experience in Health and social care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Leeds Teaching Hospitals
Address
Leeds General Infirmary
Great George Street
Leeds
LS1 3EX
Employer's website
https://www.leedsth.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Leeds Teaching Hospitals
Address
Leeds General Infirmary
Great George Street
Leeds
LS1 3EX
Employer's website
https://www.leedsth.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Details
Date posted
06 March 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year
Contract
Fixed term
Duration
11 months
Working pattern
Full-time, Flexible working
Reference number
C9298-SIM-140
Job locations
Leeds General Infirmary
Great George Street
Leeds
LS1 3EX
Supporting documents
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