Leeds Teaching Hospitals

Clerical Officer/Receptionist (XN02)

The closing date is 03 July 2025

Job summary

Interview Date is 14th July. These interviews are held face to face only.

An opportunity has arisen within the Radiology Clinical Service Unit for highly motivated and enthusiastic candidates to join the team as a Clerical Officer. We are looking for staff that are flexible and willing to cover a rota which may include evening and weekend shifts, and which will also include possible working across our 5 sites. We have vacancies with hours ranging from 30 Hours per week to 37.5 per week.

This would be an ideal opportunity for someone looking to expand their experience and knowledge. We will in turn offer support through a structured period of induction and training along with opportunities for professional development in a supportive environment.

The successful candidate will provide a comprehensive administrative/clerical and reception service to the Radiology department in line with Trust departmental guidance and polices. Candidates will need excellent communication skills, the ability to work as part of a team and organise/prioritise their own workload.

Main duties of the job

CORE KNOWLEDGE AND UNDERSTANDING

Excellent customer care skills

Be aware of, and demonstrate commitment to the Trusts departmental policies and procedures

Have understanding of Health and Safety rules and to be responsible for ones own acts and omissions

9. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

1. To be fully conversant with and adhere to standard operating procedures, policies and agreed departmental procedures.

2. To promptly process patient and/or other correspondence, documentation, letters, reports etc.

3. To provide a full clerical support service to the Department including organising, sorting and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required; photocopying, faxing and distributing information by post or email; typing letters and other documents.

4. To greet patients and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the department to appropriate senior staff.

5. To plan and book appointments in priority order in accordance with departmental policy in a timely and efficient manner and arrange transport/interpreting services where appropriate.

6. Check/enter patient and /or other details on the Patient Administration and other Systems.

About us

In Radiology we process around 10,000 examination referrals per month. If you're looking for an NHS career in Leeds, you couldn't come to a better place. Leeds Teaching Hospitals NHS Trust is one of the largest NHS Trusts in the UK, employing more than 15000 people across 7 hospitals over 6 sites. Were also the first major multi-site hospital in the UK to have adopted an under-one-roof approach to patient care, ensuring that we are among the best in the country for patient survival rates. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this The Leeds Way and its focus is on our values of being patient cantered, fair, collaborative, accountable and empowered.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Date posted

12 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9298-RAD-0275

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Job description

Job responsibilities

1. JOB DETAILS

Job Title: Clerical Officer

Reports to: Supervisor/Team Leader or equivalent

Accountable to: Business Manager or equivalent level Manager

Band: 2

Unit/Department:

Directorate: Radiology & MIS CSU

Location

2. JOB PURPOSE

This role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies.

To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required.

Job description

Job responsibilities

1. JOB DETAILS

Job Title: Clerical Officer

Reports to: Supervisor/Team Leader or equivalent

Accountable to: Business Manager or equivalent level Manager

Band: 2

Unit/Department:

Directorate: Radiology & MIS CSU

Location

2. JOB PURPOSE

This role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies.

Person Specification

Qualifications

Essential

Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test

Skills & Behaviours

Essential

Able to work as part of a multidisciplinary team When have you had to be professional towards patients/customers

Desirable

Flexible approach to working practices and duties When have you shown flexible working patterns

Experience

Essential

Previous experience in an office environment (includes work experience at school or college) What experience have you gained

Desirable

Standard keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry) What Microsoft packages have you used

Person Specification

Qualifications

Essential

Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test

Skills & Behaviours

Essential

Able to work as part of a multidisciplinary team When have you had to be professional towards patients/customers

Desirable

Flexible approach to working practices and duties When have you shown flexible working patterns

Experience

Essential

Previous experience in an office environment (includes work experience at school or college) What experience have you gained

Desirable

Standard keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry) What Microsoft packages have you used

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)