Clerical Officer (XN02)

The closing date is 20 June 2025

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Job summary

Expected Shortlisting Date

13/06/2025

Planned Interview Date

30/06/2025

Nuclear Medicine are looking for a highly motivated, enthusiastic member of staff to join our team. The Nuclear Medicine departments operate 6 gamma cameras across St James Hospital and Leeds General Infirmary, scanning outpatients, inpatients and paediatrics. This busy department requires an individual with excellent communication skills to work as part of our administrative team. The applicant should have accomplished computer skills, a caring and friendly demeanour, and a keen eye for detail. The post is both challenging and rewarding and is most suited to an individual who can prioritise their workload, respond quickly to changing situations and work effectively in a busy environment. This is a rotational, full time (37.5 hours a week) position so will involve working at both St James and Leeds General Infirmary.

Main duties of the job

This varied administrative role will involve a number of different clerical duties. These include; being a first point of contact for patients arriving at, or ringing the department, answering patient queries, managing patient referrals and appointment bookings, adding reports to radiology systems, dealing with phone calls/emails from other service users or staff members from outside of the department, managing the generic Nuclear Medicine email inboxes and such like. You may also be asked to type letters, take minutes for meetings, be responsible for stock and organise room bookings/meetings. Please see attached Job Description for more information.

About us

This is an exciting opportunity to join one of the largest and most respected Teaching Hospitals in the UK. The Trust has a reputation as a centre of clinical excellence and strives to be at the forefront of research and innovation. Leeds Radiology work collaboratively across all modalities and strives to provide the best service to patients. Staff health and wellbeing is also of great importance, with many good support options available to staff. The Leeds Way values (Fair, Accountable, Collaborative, Empowered and Patient Centred) are embedded into the culture and ethos of the Trust, and highlight it's commitment to delivering the highest quality of patient care whilst also encouraging good, inclusive working environment where all staff feel listened to.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Date posted

30 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9298-RAD-0273

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Job description

Job responsibilities

1.Process patient correspondence/documentation, letters, reports and other documentation.

2.To greet patients and visitors to the department, providing an efficient and courteous service

3.Check/enter patient details on the Patient Administration and other Systems.

4.Prepare patient documentation for processing, including inputting or scanning

5.Report and respond to any system faults and errors.

6.Maintain and update patient/departmental databases, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager

7.Answer general telephone enquiries and requests to retrieve patient and other documentation.

8.To ensure that requests for information are dealt with in an efficient and timely manner.

9.Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality.

10.Collect and deliver patient documentation/reports around Trust when required.

11.To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies.

12.To refer queries or concerns regarding patients and other visitors to the department to appropriate senior staff.

13.Assisting to maintain high standards of care, including:-

-Maintain a safe working environment, reporting incidents, accidents, complaints

-Understand the need to maintain and respect patient confidentiality

-Participate in in-service training

-Participate in mandatory training annually

-Participate in annual performance appraisal

14.Visit and/or work at other designated Trust sites as required ensuring continuity of service/patient care.

15.General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include:-

maintain appropriate/agreed levels of stock and non-stock items, including stationery

maintain diaries for senior staff