Job responsibilities
JOB
DETAILS
Job Title: Image Handling Officer
Reports to: Radiology IT Systems Manager
Accountable to: Radiology Service Manager
Band: Band 3
Unit/Department: Radiology IT
Directorate: Radiology CSU
Location LTHT
AfC Job No: 2427
2. JOB PURPOSE
The
post holder will be responsible for the Trust electronic image handling
service based within Radiology. This involves interaction with the Picture
Archive & Communications System (PACS), Clinical Radiology Information
System (CRIS), Image Exchange Portal (IEP), E-mail and various MS Office
applications.
3. JOB DIMENSIONS
The
post holder will assist the PACS Support Manager in providing an image
handling solution within the Trust. This involves the co-ordination of
electronic transfer of images with other Trusts, importing of images from
encrypted and non-encrypted CDs, creation of CRIS bookings, and the linking
of these bookings to the transferred images.
4. ORGANISATIONAL CHART
5. KNOWLEDGE, SKILLS AND EXPERIENCE
REQUIRED
Essential
Previous clerical/administrative
experience.
A* - C grade in GCSE English and
Maths or equivalent qualification
Must be willing to attend relevant
training courses.
A good awareness of and
understanding of issues surrounding diversity and patient involvement.
Experience of using MS Office
applications.
Good written and verbal
communication skills.
Able to use own initiative.
Ability to work unsupervised.
Desirable
Work experience in a health or
social care setting.
Knowledge of NHS.
Experience of using Hospital
Information Systems and PACS.
Personal or work experience of
working with diversity e.g. disabled people, people from different cultures.
6. THE LEEDS WAY VALUES
Our
values are part of what make us different from other trusts, so we see this
as a strength, as well as a responsibility. They have been developed by our
staff and set out what they see as important to how we work. Our five values are:
Patient-centered
Collaborative
Fair
Accountable
Empowered
All
our actions and endeavours will be guided and evaluated through these values
Additionally
the following are core values which relate specifically to this post:
The
beliefs and attitudes that underpin effective performance within the job
role. Emphasis should be on the
requirements of the role not the individual when completing this
section. Examples might include:
quality focus, mistakes are used as a continual learning experience, honesty,
integrity etc.
Leeds
Teaching Hospitals NHS Trust is part of the West Yorkshire Association of
Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across
West Yorkshire and Harrogate working together to provide the best possible
care for our patients.
By
bringing together the wide range of skills and expertise across West
Yorkshire and Harrogate we are working differently, innovating and driving
forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS
Trust this is your opportunity to be a part of that change.
WYAAT
is the acute sector arm of the West Yorkshire and Harrogate Health and Care
Partnership, one of the largest integrated care systems in the country. The
Partnerships ambition is for everyone to have the best possible health and
wellbeing, and the work of WYAAT, and each individual trust, supports that
ambition.
7. CORE BEHAVIOURS AND SKILLS
Essential
Well organised and able to work on
own initiative.
Display attention to detail.
Able to work effectively as part of
a small team.
Able to relate effectively to a
wide range of people with good interpersonal skills.
Ability to diagnose and resolve
basic problems and invoke escalation procedures for more serious problems.
Personable, patient, sensitive and
flexible.
Willing to learn new skills.
Reliable.
8. CORE KNOWLEDGE AND UNDERSTANDING
Basic understanding of the link
between IT and patient care.
Knowledge of a wide range of
administrative procedures.
Understanding of working in a
complex organisation.
Knowledge of databases and how to
generate reports.
9. PRINCIPAL DUTIES & AREAS OF
RESPONSIBILITY
To provide a full image handling
service to the Trust including organising, sorting and filing documents and
papers; dealing with incoming and outgoing paper and electronic post as
required; distributing information by email; completing required documentation.
To deal with communications and ad
hoc enquiries from staff and service users, and a wide range of external
organisations and professionals. Receiving and relaying general
verbal/written messages and responding by supplying straightforward
information and guidance or referring to the relevant member of the
department or other Trust staff as necessary.
Liaise with medical staff from this
Trust and other health service providers to facilitate the rapid transfer of
images for urgent clinical care of patients.
To develop good working
relationship with CRIS and PACS administrators and to seek advice and
assistance when required. To provide lists of duplicate examinations/patients
for deletion/merging on PACS and/or CRIS. To ensure all IT equipment meets
the demands of the service.
To adhere to relevant Statutory
Instruments and Trust policies and guidelines e.g. Data Protection, Health
and Safety, Confidentiality and personnel policies and guidelines.
To contribute to the production of
information for distribution across the Trust and to other relevant
organisations, be this by the intranet or e-mail, and to ensure the accuracy
and relevancy of all documentation available in the Trust.
Use image handling database for
recording appropriate information as requested and producing reports.
Any other duties commensurate with
the grade which may be required from time to time to ensure the effective
running of the service.
Health
and Safety/Risk Management
All
staff are responsible for working with their colleagues to maintain and
improve the quality of services provided to our patients and other service
users. This includes complying at all
times with the Leeds Teaching Hospitals NHS Trust Policies, including Health
and Safety policies, in particular by following agreed safe working
procedures, and reporting incidents using the Trust Incident Reporting
system.
Infection
Control
The
jobholder must comply at all times with the Leeds Teaching Hospitals NHS
Trust Infection Control policies, in particular by practising Universal
Infection Control Precautions. Hand hygiene must be performed before and
after contact with patients and their environment.
Equality
and Diversity
The
jobholder must comply with all policies and procedures designed to ensure
equality of employment and that services are delivered in ways that meet the
individual needs of patients and their families. No person whether they are staff, patient
or visitor should receive less favourable treatment because of their gender,
ethnic origin, age, disability, sexual orientation, religion etc.
Patient
and Public Involvement
The
Trust has a statutory duty to involve patients and public in evaluating and
planning services. All staff have a
responsibility to listen to the views of patients and to contribute to
service improvements based on patient feedback.
Training
and Personal Development Continuous Professional Development
The
jobholder must take responsibility in agreement with his/her line manager for
his/her own personal development by ensuring that Continuous Professional
Development remains a priority. The
jobholder will undertake all mandatory training required for the role.
Respect
for Patient Confidentiality
The
jobholder should respect patient confidentiality at all times and not divulge
patient information unless sanctioned by the requirements of the role.
10. COMMUNICATION & WORKING
RELATIONSHIPS
The
postholder will be expected to establish, maintain and respect good working
relationships and communication with both internal and external
organisations, institutions and individuals with whom they come into contact,
including those associated with the specialty area and as appropriate within
the role. The post holder will be expected to represent themselves and the
service in a professional, courteous and respectful manner at all times.
11. SPECIAL WORKING CONDITIONS
NB: Information in the following 4
sections should be limited to facts and must
be phrased in an appropriate manner
ie avoiding the use of emotive language,
particularly when describing the Emotional Effort required and Working Conditions.
i) PHYSICAL EFFORT:
Accuracy
needed for inputting information e.g. on CRIS, PACS and departmental
database. Needs to sit at the computer
most of the day. Sometimes needs to
lift and move stationery.
ii) MENTAL EFFORT:
Needs
to concentrate most of the time and deal with interruptions e.g. the phone
ringing, being asked to leave one task to do another more urgent task
Mental
effort is required for example:
when dealing with a wide range of
enquiries .
organising documents.
preparing documents for reports.
inputting information onto a
database and producing reports from the database.
concentration when entering patient information onto CRIS and
when fixing up studies on PACS.
organising staff rota to ensure
service is covered at times of annual leave or sick leave, whilst restricting
overtime to meet budget constraints.
checking studies delivered match
those requested.
organising and prioritising work
and progress chasing
planning
and thinking ahead to ensure seamless patient care.
iii)
EMOTIONAL EFFORT:
Pressure
of keeping on top of things in an increasingly busy department.
