Radiography Assistant/Helper (XR02)

Job description

Job responsibilities

The IR admin team are responsible for the assisting of management of waiting lists for all of these patients and ensuring that patients are seen within the various time scales dependant on the patients pathway. The IR admin team are responsible for booking all of the outpatient IR appointments. The IR admin team pride themselves on embodying the Leeds Way Values:

Patient-centered

Collaborative

Fair

Accountable

Empowered

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

The ability to work as both a team member and alone within clearly defined procedures. Frequently using own initiative on routine decisions, and to liaise with colleagues and customers at all levels.

Excellent communication skills, particularly orally, and the ability to deal with colleagues and patients courteously and effectively within a hospital environment.

Ability to recognise the issues which influence the performance of the entire IR service or parts within it.

Willingness to undertake further training and development appropriate to the job role

Undertake all mandatory training required for the role, particularly attending refresher training on an annual basis.

THE LEEDS WAY VALUES

Our values are part of what make us different from other trusts, so we see this as strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centered

Collaborative

Fair

Accountable

Empowered

All our actions and endeavours will be guided and evaluated through these values

Additionally the following are core values which relate specifically to this post:

The beliefs and attitudes that underpin effective performance within the job role such as quality focus, mistakes are used as a continual learning experience, honesty, integrity etc.

CORE BEHAVIOURS AND SKILLS

The post holder must demonstrate an understanding of how good administrative delivery is integral to a good patient experience and excellent clinical performance

The post holder must appreciate how the role of IR fits into the strategic and financial objectives of the Trust.

Demonstrates tact and diplomacy when dealing with colleagues and patients.

Hardworking and committed to the outcomes of the team, service and organisation.

Works with others to develop mutual respect, understanding and trust.

Demonstrates integrity and acts honestly, openly, impartially, objectively and fairly when dealing with colleagues and patients.

To be innovative and use a different perspective to challenge and improve the service.

CORE KNOWLEDGE AND UNDERSTANDING

Knowledge of Trust policy and procedure, particularly (but not exclusively) Information Governance

Knowledge of LTHT Elective Access Policy

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

Work with other members of the team to ensure that the capacity available accurately matches the demands on the service, and that all capacity is therefore utilised appropriately and efficiently.

Liaise with clinical colleagues to ensure that the administrative pathway and delivery compliments the clinical pathway, care delivery and the experience of the patient

Ensure that patients and other stakeholders have a professional experience of the IR administration team.

Escalate any concerns as appropriate

Ensure that all trust policies and procedures are complied with at all times, specifically (but not exclusively) Information Governance and the Elective Access policy.

Provide cross-cover for colleagues at all levels where needed

Person Specification

Experience

Essential

• IT Skills
• Experience in working with a cross section of the general public

Desirable

• Admin or Clerical Experience ECDL or equivalent
• Experience of working with the general public, by preference in a health care role.
• Experience of working with clinical systems (PAS, PPM etc)

Skills & Behaviours

Essential

• Communication skills both written and oral
• Good interpersonal skills and the ability to use initiative whilst remaining part of a team. Good team membership skills.
• Adaptable to a changing environment.

Qualifications

Essential

• GCSE English and Maths grade D or Functional Skills equivalent (Level 1)

Desirable

• GCSE English and Maths grade C or Functional Skills equivalent ( Level 2)
• Admin or Clerical Experience ECDL or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)