Job summary
Expected Shortlisting
Date
25/03/2026
Planned Interview
Date
06/04/2026
An
exciting opportunity has arisen for an experienced leader to join our team in
the Department of Clinical Genetics, Leeds Teaching Hospitals NHS Trust. We
provide a regional Clinical Genetics service covering the North, East and
West Yorkshire region. The service is a member of the new North East and
Yorkshire Genomic Medicine Service Alliance (GMSA).
We
are entirely committed to the Leeds Way values, and expect our managers to
demonstrate these values in every aspect of their role.
You
must have a good range of interpersonal and communication skills and have the
ability to develop and motivate a team effectively
You
will have a proven track record in leading teams with excellence and
celebrate success.
Main duties of the job
To
provide management support and leadership to Clinical Genetics Pathology CSU,
ensuring the provision of an efficient and effective administration service
to support the delivery of quality service to patients, to agreed quality
standards, in accordance with agreed activity levels.
The
post holder will be responsible for the management of a large clerical team
at various levels between bands 1-5. They will assist in the performance
development of the Department and ensure that services are delivered
effectively, efficiently and in compliance with Trust Policies and
Procedures. In addition the post holder will have a supporting role in the
development and implementation of the Trusts strategy city wide and will
maintain effective working relationships within a multi professional environment.
About us
Responsible for the leadership and
management of staff within the team including performance and appraisal
development, complaints, HR processes etc.
To manage and support change within
the organisation, being a champion of the software and encouraging and
supporting others to adapt to new ways of working.
Assisting in the development of and
monitors activity plans for the Department, making adjustments where
necessary
Leading and motivating staff in the
delivery of quality care across complex clinical and business environments
and services.
Participating appropriately in the
investigation of complaints
Additionally,
the following are core values which relate specifically to this post:
Ability to work under significant
and sustained pressure and to highly demanding and often conflicting
timescales.
Flexibility in responding to and
coping with the changing requirements of the service
Ability to monitor, maintain and
improve service delivery
Ability to initiate and develop
projects and other activities
Excellent communication skills in
person; by telephone or email; through written material, including the
writing and design of complex documents; speaking to an audience.
Ability to communicate and network
effectively, negotiate and influence others taking into account the
multi-professional and organisational cultures
Able to build positive relationships
with service users, colleagues and others
Job description
Job responsibilities
Responsible for the leadership and
management of staff within the team including performance and appraisal
development, complaints, HR processes etc.
This may require frequent adjustment to plans to ensure organisational
and departmental priorities are met.
Lead the recruitment and selection
of admin staff. Taking responsibility for all stages from completion and
submission of ESR forms, arranging adverts on NHS jobs, short listing,
interviewing and selection
To manage and support change within
the organisation, being a champion of the software and encouraging and
supporting others to adapt to new ways of working.
Assisting in the development of and
monitors activity plans for the Department, making adjustments where
necessary
Leading and motivating staff in the
delivery of quality care across complex clinical and business environments
and services.
Participating appropriately in the
investigation of complaints
Additionally,
the following are core values which relate specifically to this post:
Ability to work under significant
and sustained pressure and to highly demanding and often conflicting
timescales.
Flexibility in responding to and
coping with the changing requirements of the service
Ability to monitor, maintain and
improve service delivery
Ability to initiate and develop
projects and other activities
Excellent communication skills in
person; by telephone or email; through written material, including the
writing and design of complex documents; speaking to an audience.
Ability to communicate and network
effectively, negotiate and influence others taking into account the
multi-professional and organisational cultures
Able to build positive relationships
with service users, colleagues and others
Commitment to team working with the
ability to take responsibility for difficult decision making
Able to work on own initiative and
prioritise work
Excellent organisational and time
management skills
Job description
Job responsibilities
Responsible for the leadership and
management of staff within the team including performance and appraisal
development, complaints, HR processes etc.
This may require frequent adjustment to plans to ensure organisational
and departmental priorities are met.
Lead the recruitment and selection
of admin staff. Taking responsibility for all stages from completion and
submission of ESR forms, arranging adverts on NHS jobs, short listing,
interviewing and selection
To manage and support change within
the organisation, being a champion of the software and encouraging and
supporting others to adapt to new ways of working.
Assisting in the development of and
monitors activity plans for the Department, making adjustments where
necessary
Leading and motivating staff in the
delivery of quality care across complex clinical and business environments
and services.
Participating appropriately in the
investigation of complaints
Additionally,
the following are core values which relate specifically to this post:
Ability to work under significant
and sustained pressure and to highly demanding and often conflicting
timescales.
Flexibility in responding to and
coping with the changing requirements of the service
Ability to monitor, maintain and
improve service delivery
Ability to initiate and develop
projects and other activities
Excellent communication skills in
person; by telephone or email; through written material, including the
writing and design of complex documents; speaking to an audience.
Ability to communicate and network
effectively, negotiate and influence others taking into account the
multi-professional and organisational cultures
Able to build positive relationships
with service users, colleagues and others
Commitment to team working with the
ability to take responsibility for difficult decision making
Able to work on own initiative and
prioritise work
Excellent organisational and time
management skills
Person Specification
Qualifications
Essential
- Educated to degree level in a Business Management subject
- Extensive post qualification experience in a NHS environment
- Career progression through continuing professional development
Additional Requirements
Essential
- Ability to perform and deliver under pressure of circumstances.
- Ability to prioritise work of self and team effectively.
- Excellent organisational skills.
- Staff management skills
- Evidence of ability to deal appropriately with conflict and resistance to change
- Ability to analyse and present complex information in oral and written form
- The ability to assimilate, analyse and disseminate information effectively
- Able to fulfil Occupational Health requirements for the post
- Willing to travel across if necessary
Experience
Essential
- Experience of developing & implementing organisational change
- Successful operational management in a multi-professional environment
- Day-to-day people management including appraisal and objective setting, recruitment, selection and retention of key personnel within the organisation
- Experience of using PAS and Trust IT systems
- Knowledge and application of key policies and procedures to include access targets; HR guidance, attendance management and Health and Safety
- Detailed knowledge of the NHS service
- Proficient in the use of PAS and Trust policies and procedures relating to 18wks and access management.
- Knowledge of data protection requirements and experience of working with confidential and sensitive information
- An extensive knowledge of patient admin processes within the Leeds Teaching Hospitals Trust and wider NHS
- Track record of successful project delivery
- An understanding of good practice and workforce planning, with the ability to apply knowledge to operational situations.
- To have strong customer focus and experience of delivering a good customer service.
- Assist in the development, promotion and documentation of methodologies and standard operating procedures for managing the service.
- Knowledge of current developments, trends and practices in the CSU and the wider Organisation
Desirable
- NHS Management experience
- Experience of working in a customer focused environment.
- Knowledge of the working of the NHS and wider Healthcare systems
- Understanding of the NHS modernisation agenda
Skills & behaviours
Essential
- Excellent and proven IT skills
- Excellent management skills with a proven track record for success
- Understanding of user education/training methods
- Understanding of methods of organisation and retrieval of information
- Understanding of Data Protection and related legislation as they apply patients information
- Knowledge of key organisational policies relevant to the scope of the post.
- Understanding of department structure
- Understanding of structure and relationships within Leeds THT
- Understanding of budgetary control
- Understanding of the NHS: policy, structure, developments
- Excellent written and verbal communication skills.
- Strong interpersonal and relationship building skills.
- Planning & time management skills.
- To be highly organised and able to prioritise own workload and that of others.
Person Specification
Qualifications
Essential
- Educated to degree level in a Business Management subject
- Extensive post qualification experience in a NHS environment
- Career progression through continuing professional development
Additional Requirements
Essential
- Ability to perform and deliver under pressure of circumstances.
- Ability to prioritise work of self and team effectively.
- Excellent organisational skills.
- Staff management skills
- Evidence of ability to deal appropriately with conflict and resistance to change
- Ability to analyse and present complex information in oral and written form
- The ability to assimilate, analyse and disseminate information effectively
- Able to fulfil Occupational Health requirements for the post
- Willing to travel across if necessary
Experience
Essential
- Experience of developing & implementing organisational change
- Successful operational management in a multi-professional environment
- Day-to-day people management including appraisal and objective setting, recruitment, selection and retention of key personnel within the organisation
- Experience of using PAS and Trust IT systems
- Knowledge and application of key policies and procedures to include access targets; HR guidance, attendance management and Health and Safety
- Detailed knowledge of the NHS service
- Proficient in the use of PAS and Trust policies and procedures relating to 18wks and access management.
- Knowledge of data protection requirements and experience of working with confidential and sensitive information
- An extensive knowledge of patient admin processes within the Leeds Teaching Hospitals Trust and wider NHS
- Track record of successful project delivery
- An understanding of good practice and workforce planning, with the ability to apply knowledge to operational situations.
- To have strong customer focus and experience of delivering a good customer service.
- Assist in the development, promotion and documentation of methodologies and standard operating procedures for managing the service.
- Knowledge of current developments, trends and practices in the CSU and the wider Organisation
Desirable
- NHS Management experience
- Experience of working in a customer focused environment.
- Knowledge of the working of the NHS and wider Healthcare systems
- Understanding of the NHS modernisation agenda
Skills & behaviours
Essential
- Excellent and proven IT skills
- Excellent management skills with a proven track record for success
- Understanding of user education/training methods
- Understanding of methods of organisation and retrieval of information
- Understanding of Data Protection and related legislation as they apply patients information
- Knowledge of key organisational policies relevant to the scope of the post.
- Understanding of department structure
- Understanding of structure and relationships within Leeds THT
- Understanding of budgetary control
- Understanding of the NHS: policy, structure, developments
- Excellent written and verbal communication skills.
- Strong interpersonal and relationship building skills.
- Planning & time management skills.
- To be highly organised and able to prioritise own workload and that of others.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
