Switchboard Operator (XN02)
Leeds Teaching Hospitals
This job is now closed
Job summary
The Switchboard Service is responsible for the handling of all calls for the Leeds Teaching Hospitals NHS Trust.
We are looking for an enthusiastic Operator to come and join our Patient Centred team in the Switchboard Department based at The Leeds General Infirmary
The successful candidate will contribute to the provision of a comprehensive patient administration functionalities within the Outpatient Clinic Service Unit.
Expected Shortlisting Date
09/08/2024
Planned Interview Date
19/08/2024
Main duties of the job
These vacancies will be predominantly telephone based and will be primarily your key role. The post holder will be the first point of contact for the Leeds Teaching Hospital Trust receiving telephones calls from patients and NHS employees. Switchboard is a crucial part of the service is supporting the emergency procedures for the Leeds Teaching Hospitals which include:
Crash Calls - delivering the appropriate message to the crash team to help save patients life.
Fire Calls - fire alarms activated within the hospital are monitored by Switchboard are the post holder will be responsible for calling the fire brigade and liaising with appropriate emergency teams to make sure the fire is dealt with in a timely and efficient manner.
Medical Gas Alarms Liaising with the appropriate teams when alarms are activated in a timely and efficient manner.
Major Incidents, if a major incident is declared within Leeds and surrounding areas and Leeds Teaching Hospital is needed the Switchboard implement the Major Incident procedure pulling a specialist team to support the incident.
Standard Operating Procedures are used to support the Emergency Procedures.
About us
Answer calls from both external and internal callers with a prompt and polite response and connect them to the appropriate department. This involves using the switchboard database and the Patient Administration System, where appropriate to look up the name/department required and then connecting the caller as quickly and efficiently as possible.
To be fully conversant with and adhere to standard operating procedures, policies and agreed departmental procedures.
To greet callers, providing an efficient and courteous service connecting them to their required department and offer further assistance and guidance when required. Accurately log all information as required for the purposes of audit/information including identifying necessary improvements.
Using judgement, activate the necessary procedure act calmly, quickly and take immediate and precise action according to written procedures to alert the correct/appropriate service.
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Date posted
18 July 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
C9298-OPD-0053
Job locations
Leeds General Infirmary
Great George Street
Leeds
LS1 3EX
Employer details
Employer name
Leeds Teaching Hospitals
Address
Leeds General Infirmary
Great George Street
Leeds
LS1 3EX
Employer's website
https://www.leedsth.nhs.uk/ (Opens in a new tab)
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