Job responsibilities
JOB
PURPOSE
The
post holder will work as part of a multidisciplinary team in order to provide
an effective and efficient clerical and typing service to the
*****Department.
. JOB DIMENSIONS
The
post holder has a responsibility to ensure that clerical and typing duties
are completed in a timely manner, ensuring Trust targets are met.
5. KNOWLEDGE, SKILLS AND EXPERIENCE
REQUIRED
The
post holder should preferably be educated to GCSE/O level standard.
RSA
II typing/word processing or equivalent.
Audio
typing.
All staff are expected to have, or
be prepared to study, the European Computer
Driving Licence (ECDL) and undertake
any further training as appropriate.
Good
communication skills are required, both written and oral.
Keyboard/data entry skills are
essential.
The post holder should be polite and
helpful, have good customer service skills
and be able to use own initiative.
6. THE LEEDS WAY VALUES
Our
values are part of what make us different from other trusts, so we see this
as a strength, as well as a responsibility. They have been developed by our
staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All
our actions and endeavours will be guided and evaluated through these values
Additionally
the following are core values which relate specifically to this post:
Be
of a mature, pleasant and friendly nature.
A sense of humour is advantageous.
Have
a flexible approach to their work.
Be
committed and focused to provide a quality service that meets the needs of
patients, staff and other health professionals.
Be
able to communicate at all levels with a professional manner, showing
politeness and empathy towards patients and their families.
Have
an ability to learn by ones mistakes.
7. CORE BEHAVIOURS AND SKILLS
Have
an organised and systematic method of working.
Effective
communication skills, both verbal and written.
Be
able to work as part of a team, supporting and covering colleagues where
appropriate as and when required.
Have
a good telephone manner.
Display
attention to detail.
Reliable
Have
the ability to stay calm whilst working under pressure.
Be
self-motivated
Be
able to work with limited supervision.
Be
honest and trustworthy.
Be
professional in appearance and conduct.
8. CORE KNOWLEDGE AND UNDERSTANDING
The
post holder would be expected to develop their understanding and use of
information technology.
Understand
the need to set objectives.
To
familiarise him/herself with the basic work and procedures of the department
in order to answer patient enquiries and provide an effective and efficient
clerical service.
9. PRINCIPAL DUTIES & AREAS OF
RESPONSIBILITY
Typing
of medical reports/patient details onto a computerised system.
Booking
out and despatch of reports and films.
Dealing
with correspondence, incoming and outgoing, that any senior member of the
department may require.
Dealing
with telephone enquiries from hospital staff, outside agencies and patients.
General
clerical duties which include filing, photocopying and faxing.
Arranging
ambulance transport, portering services or nurse escorts for patients.
Provide
cover in reception eg act as reception clerk, dealing with queries from
patients, medical staff and outside agencies, including telephone enquiries.
Other
duties
To
liaise with colleagues and other disciplines as necessary.
To
maintain knowledge of office equipment based in the Department.
To
participate in the appraisal process as outlined by Trust policies and
procedures.
To
take on additional and changing duties commensurate with the grade as defined
by the Office/Administration Manager in response to demands made upon the
Department.
Health
and Safety/Risk Management
All
staff are responsible for working with their colleagues to maintain and
improve the quality of services provided to our patients and other service
users. This includes complying at all
times with the Leeds Teaching Hospitals NHS Trust Policies, including Health
and Safety policies, in particular by following agreed safe working
procedures, and reporting incidents using the Trust Incident Reporting
system.
Infection
Control
The
jobholder must comply at all times with the Leeds Teaching Hospitals NHS
Trust Infection Control policies, in particular by practising Universal
Infection Control Precautions. Hand hygiene must be performed before and
after contact with patients and their environment.
Equality
and Diversity
The
jobholder must co-operate with all policies and procedures designed to ensure
equality of employment. Co-workers,
patients and visitors must be treated equally irrespective of gender, ethnic
origin, age, disability, sexual orientation, religion etc.
Training
and Personal Development Continuous Professional Development
The
jobholder must take responsibility in agreement with his/her line manager for
his/her own personal development by ensuring that Continuous Professional
Development remains a priority. The
jobholder will undertake all mandatory training required for the role.
Respect
for Patient Confidentiality
The
jobholder should respect patient confidentiality at all times and not divulge
patient information unless sanctioned by the requirements of the role.
10.
KEY RESULT AREAS
A
performance review will be carried out annually within the department and new
objectives may be set.
11. COMMUNICATION & WORKING
RELATIONSHIPS
The
post holder will communicate with patients and their families and liaise with
other health professionals both internally and externally as an integral part
of the post.
