Clerk/Typist (XN02)

Job responsibilities

. JOB PURPOSE/SUMMARY

The post holder will work closely with the consultant body within a supportive and encouraging environment within the Surgical Oncology team. General duties will include the typing of correspondence, clinic letters, and discharge summaries, dealing with telephone enquiries and supporting the various referrals to treatment targets. Covering the reception clinics.

RSA II in audio typing or equivalent experience is a desired requirement to undertake this varied and interesting role, along with a good standard of English. We offer support through a structured period of induction, and opportunities for professional development in a supportive environment

. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

Typing of medical reports/patient details onto a computerised system.

Dealing with correspondence, incoming and outgoing, that any senior member of the department may require.

Dealing with telephone enquiries from hospital staff, outside agencies and patients.

Typing of medical letters onto the system.

General clerical duties which include filing, photocopying and faxing.

Provide cover in reception eg act as reception clerk, dealing with queries from patients, medical staff and outside agencies, including telephone enquiries.

Other duties

To liaise with colleagues and other disciplines as necessary.

To maintain knowledge of office equipment based in the Department.

To participate in the appraisal process as outlined by Trust policies and procedures.

To take on additional and changing duties commensurate with the grade as defined by the APSC in response to demands made upon the Department.

The post holder will work closely with the consultant body within a supportive and encouraging environment within the Breast and Endocrine team. General duties will include the typing of correspondence, clinic letters, and discharge summaries, dealing with telephone enquiries and supporting the various referrals to treatment targets.

. THE LEEDS WAY VALUES

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred

Collaborative

Fair

Accountable

Empowered

All our actions and endeavours will be guided and evaluated through these values

Additionally, the following are core values which relate specifically to this post:

Be of a mature, pleasant and friendly nature. A sense of humour is advantageous.

Have a flexible approach to their work.

Be committed and focused to provide a quality service that meets the needs of patients, staff and other health professionals.

Be able to communicate at all levels with a professional manner, showing politeness and empathy towards patients and their families.

Have an ability to learn by ones mistakes.

Skills & behaviours

Essential

• Self-motivated and enthusiastic
• Able to work accurately and calmly whilst under pressure
• Good team worker
• Professional in appearance and conduct
• Reliable and punctual
• Be able to work as part of a team, supporting and covering colleagues where appropriate as and when required
• Be self-motivated
• Be able to work with limited supervision

Desirable

• Be of a mature, pleasant and friendly nature with a good sense of humour
• Adaptable and flexible
• Confident manner
• Have the ability to stay calm whilst working under pressure.

Qualifications

Essential

• Good general standard of education
• RSA II typing/word processing or equivalent
• Audio typing
• Microsoft Word for Windows
• Keyboard/data entry skills are essential.

Desirable

• ECDL certificate or working towards
• Other Microsoft applications e.g. Excel
• Good communication skills are required, both written and oral.

Experience

Desirable

• Experience in a secretarial role
• Knowledge of Medical Terminology
• Hospital and/or general public experience
• The post holder would be expected to develop their understanding and use of information technology.

Additional Requirements

Essential

• Good interpersonal and communication skills
• Accurate typing and spelling ability
• Good telephone skills
• Able to use own initiative
• Be honest, trustworthy polite and helpful
• Be professional in appearance and conduct.
• To familiarise him/herself with the basic work and procedures of the department in order to answer patient enquiries and provide an effective and efficient clerical service