Radiotherapy Treatment Co-ordinator (XR02)

Job description

Job responsibilities

General Duties

Ensure the clinical areas are well stocked, clean and tidy. Monitor and replace items when required.

Ensure clean linen/gowns are available and disposing of dirty laundry appropriately.

Ordering and checking stock for the radiotherapy department, liaising with the head of department to ensure budget overview is maintained. Unpacking order and distributing stock to the appropriate areas.

Act as a Radiotherapy unit receptionist using computerised patient administration system.

Organise and co-ordinate patient appointment scheduling for the day to day running of the treatment units.

Retrieve and deliver notes for clinics as required.

Collect notes and treatment cards for patients on completion of treatment.

Carrying out additional duties as requested by the Head of Radiotherapy or management team, commensurate with the grade of the post

General Clerical Duties

Make and amend where necessary patient appointments for outpatients within the radiotherapy department (i.e. treatment planning clinics etc.).

Book / amend patient transport as required

Liaise and arrange appointments for support services e.g. physiotherapist, nurses.

Maintain machine / clinic schedules.

Answering telephones, taking, conveying and dealing with messages. Bleeping hospital personnel as requested.

General Clerical duties as required by radiographers and other healthcare professionals.

Ensure that patients notes are tracked correctly using the hospitals computerised system.

Liaise with Booking office, clinicians, nurses, planning department and any other areas as required

Undertake data collection for audit/research purpose as required

General clerical tasks e.g. photocopying, filing etc.

Patient Care Duties

Greet patients on their arrival, book them into the appropriate area and direct them as required.

Communicate with cancer patients regarding their appointments and general care.

Assist in the dressing/undressing of patients where required.

Where necessary attending to patients personal needs (e.g. assisting with toilet).

Organise refreshments for patients.

Liaise with staff groups to facilitate the continuous care of the patient.

Provide a source of support and information for cancer patients undergoing radiotherapy.

Following training, deliver information regarding the radiotherapy process to patients.

Support distressed patients and families/carers when required

Able to identify when patients /carers need referral for specialist services/support and make the appropriate referral as necessary. Communicate that a referral has been made to the appropriate professionals in the team

-Report repairs

-taking IPs to wards

- training and showing new starters

- make sure all the prep rooms are fully stocked with information leaflets

- make sure make sure the sim rooms are fully stocked with information leaflets

- make sure the nurses stand hare fully stocked with information leaflets

- Fill in travel documents to claim money back

- Fill In Insurance documents on patients last day and print off full schedule

Health and Safety/Risk Management

All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system.

Infection Control

The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment.

Equality and Diversity

The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

Patient and Public Involvement

The Trust has a statutory duty to involve patients and public in evaluating and planning services. All staff have a responsibility to listen to the views of patients and to contribute to service improvements based on patient feedback.

Training and Personal Development Continuous Professional Development

The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role.

Respect for Patient Confidentiality

The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.

Communication and working relationships

The postholder will be required to liaise and communicate clearly and professionally with cancer patients (many of which are elderly, frail or confused), carers, and departmental staff at all levels, including Consultant Oncologists.

They will be required to assimilate, assess and appropriately process information to achieve appropriate and correct radiotherapy treatment care pathways for cancer patients.

To be expected to use initiative in order to achieve the expected results as defined by departmental policies and regulations. The post holder should use their discretion to take action whilst accepting and utilising guidance from peers.

Special Working Conditions

Physical Effort

Standard keyboard skills

Moderate physical effort (moving patients on trolleys, wheelchairs, with hoists etc.) is required on an occasional basis (could be several times per shift).

The role also requires light physical effort related to moving patient records and accessories, films and restocking clinical areas on an occasional basis

Mental Effort

The postholder requires a general level of mental agility and concentration to undertake patient support related tasks and maintain subsequent records and reports.

Emotional Effort

The postholder will have direct contact with cancer patients and is required to recognize and ease distress of them. Occasionally, these patients will be terminally ill.

Working Conditions

The role involves a proportion of time in VDU usage (approximately 50%), one-to one situations with patients (30%), with the remainder split between administration, restocking, telephone communications and supporting staff appropriately.

In dealing with patients (dressing, helping with toilet issues, attending patients on trolleys) the postholder will occasionally have direct contact with bodily fluids, soiled linen, smells etc.

Person Specification

Experience

Essential

• Experience of working with people
• Basic computer skills

Desirable

• Working in large organisations
• Experience of working with people in healthcare setting
• Experience of computerised appointment booking systems
• ECDL

Qualifications

Essential

• Level 2 qualification or equivalent in relevant health care related subject
• Grade D GCSE English + Maths or Level 2 Functional Skills equivalent
• Completion of Care Certificate. Otherwise will be mandatory training requirement during first 3 months of employment

Desirable

• Grade C English + maths

Skills & behaviours

Essential

• Good organisational ability
• Excellent interpersonal and communication skills
• Able to work as part of a team
• Open to learning and willing to undertake training as required
• Flexible approach
• Self-motivated and able to work independently

Other Criteria

Essential

• Word Processing / use PC
• Relevant Clinical experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)