Job responsibilities
JOB
PURPOSE/SUMMARY
To
provide a comprehensive and high quality medical secretarial service to
support clinical teams (Consultants, their medical teams e.g. junior medical
staff or specialist nursing staff as appropriate) in delivering high quality
care to the patients of Leeds and beyond. This role will additionally make a
key contribution in improving the patient experience by supporting
Directorate teams with the movement of patients through their 18-week pathway
or other national waiting time standards as appropriate.
The
post-holder will:
Work as part of a team to ensure
that all clinical correspondence is turned around in a timely manner to allow
patients to move through their pathway without any delays
Work with Consultants and their
medical teams.
Manage their workload in line with
departmental requirements or as identified by the Senior Medical Secretary.
Deal with patient enquiries.
Play a key role in ensuring that
patients move systematically through their pathways by ensuring that the next
steps are in the pipeline.
PRINCIPAL
DUTIES & AREAS OF RESPONSIBILITY
Clinical Correspondence & Support
to Clinical Services
Typing/proof reading clinical
correspondence relating to outpatient and inpatient attendances and other
patient related correspondence on behalf of the consultant and clinical
teams.
Use a range of IT skills to support
the clinical work of the consultant e.g. use of databases and spread sheets.
Support administrative process as
deemed appropriate by the PSC.
To support the clinical teams in
the delivery of excellent patient care by actively working with colleagues
and other Departments to ensure that all patients registered within the
service are proactively supported through their patient journey (This would
include but is not limited to: ensuring that follow-up and/or discharge
appointments have been made for patients when required escalating to the
Patient Services Co-ordinator where appointments have been booked outside the
requested timescales).
Any other general administrative
duties associated with the consultant/clinical team outpatient and inpatient
workload.
Answer phone calls and deal with
enquiries relating to patients and clinical work from a variety of sources,
directly resolving where possible or transferring to appropriate personnel.
Liaise with GPs, hospital staff and
others on behalf of consultant in relation to clinical workload.
Maintaining
an effective administration service
In conjunction with other Team
Medical Secretaries and under the supervision of the Patient Services Co to
work collectively as a team proactively planning workloads to meet different
deadlines and timescales.
Create and maintain appropriate
record systems relating to clinical workload e.g. tests and results spread
sheets
Provide guidance to clerical
support officers as necessary.
Ensure that health records are
tracked on entering and leaving the Department and stored in an appropriate
manner in line with Trust Policy and patient confidentiality.
Ensure that health records are
maintained to a high standard at all times. All documentation and
investigation results must be securely filed in the correct section in
chronological order. Support Data Quality Indicators by ensuring that patient
information is accurate and updated on relevant paper and computerised
systems.
Access information systems to
obtain clinical information as required by the medical teams including investigation
results or other information e.g. from results server, PPM or WinDIP.
Work as part of the team to ensure
that all phone calls are answered within the department during core office
hours.
Provide information to
PSC/Assistant PSC, as appropriate, relating to workload and work outstanding.
Provide cover for other team
secretaries/clerical staff when on annual leave or sick leave.
Additional
duties
Any other duties that from time to
time may be deemed necessary by the Trust/Directorates that is commensurate
to the role.
THE
LEEDS WAY VALUES
Our
values are part of what make us different from other trusts, so we see this
as a strength, as well as a responsibility. They have been developed by our
staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All
our actions and endeavours will be guided and evaluated through these values
