Job summary
An
exciting opportunity has arisen for an Administrative chemotherapy
Co-ordinator, to join the Ambulatory, Supportive care and Haematology
Outpatients team on J87 in Bexley Wing, St Jamess Hospital.
We
are looking for someone who can show us that they are enthusiastic, caring,
motivated, and appropriately skilled to promote comprehensive cover for our
clinical out-patient areas. On J87 we pride ourselves on delivering an
excellent standard of care to all of our patients.
This
is an interesting and diverse post which will entail undertaking the
co-ordination of office staff and patients attending for chemotherapy and
other supportive treatments on a busy day unit for up to 80 patients per day.
This important role will include liaising with doctors, specialist nurses,
pharmacy departments and the day unit to ensure that the pathway for these
patients is organised and runs smoothly.
Main duties of the job
The
successful candidate will work closely with and have a supervisory responsibility
for 3 ward clerks. They will coordinate and manage the treatment diaries and
provide a comprehensive administrative/secretarial service to ward J87,
ensuring all relevant information is present for 70-80 patients per day.
The
post-holder will also work on the reception desk of the unit; meeting and
greeting patients; booking appointments and contributing to the maintenance
of an environment for effective care. They will exercise safe keeping of
office equipment, including sensitive data held on the computer, and all
other equipment used.
The
post holder must be able to communicate sensitively and effectively with a
wide range of people including patients, families, medical staff and the
wider multi-disciplinary team.
Experience
of office processes is preferred, although not essential, as a training
period will be included in the induction programme.
About us
The
Ambulatory & Supportive care unit is part of the Oncology CSU that also
cares for oncology and surgical oncology patients. We strive to deliver a
high standard of care to all our patients. We are based in the Bexley Wing at
St Jamess Hospital, which is a purpose built cancer facility.
Come
and join our team in Leeds and become part of The Leeds Way sharing our vision
and values. Our Trust is recognised for our staff engagement, great care and
rated GOOD by the Care Quality Commission.
Our
aim is to be the best place to work and, to achieve this, we engage with
& listen to our staff to understand their needs. We are proud to support
all individuals to work flexibly so they can maintain a good work life
balance & provide support as a carer or parent. We value our diverse
staff & are committed to equal opportunities & welcome applications
from all sections of the community, regardless of any protected
characteristics.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any questions.
Job description
Job responsibilities
To
coordinate and manage the treatment diaries and provide a comprehensive
administrative/secretarial service to ward J87 - Supportive and Ambulatory
Care, working closely with the ward clerks on J87 and booking office on
J80. The postholder will be able to
work flexibly and be able to adapt to the changing demands within the team.
The post holder must be able to communicate sensitively and effectively with
a wide range of people including patients, families, medical staff and the
wider multi-disciplinary team. The postholder will be required to understand
the key features of the role and understand the imperative need for
confidentiality and discretion at all times.
The
postholder will undertake administrative responsibilities in support of the
chemotherapy and supportive treatment service on J87 and also assist the
chemotherapy booking office on J80. The postholder will work closely with and
have a supervisory responsibility for 3 ward clerks on J87 and manage the
co-ordination of the chemotherapy and supportive treatment activity on J87,
ensuring all relevant information is present for 70-80 patients per day. This
will involve considerable liaison with other departments and wards on behalf
of the ward staff.
The
postholder will also work on the reception desk of the unit; meeting and greeting
patients; booking appointments and contributing to the maintenance of an
environment for effective care. They will exercise safe keeping of office
equipment, including sensitive data held on the computer, and all other
equipment used.
Job description
Job responsibilities
To
coordinate and manage the treatment diaries and provide a comprehensive
administrative/secretarial service to ward J87 - Supportive and Ambulatory
Care, working closely with the ward clerks on J87 and booking office on
J80. The postholder will be able to
work flexibly and be able to adapt to the changing demands within the team.
The post holder must be able to communicate sensitively and effectively with
a wide range of people including patients, families, medical staff and the
wider multi-disciplinary team. The postholder will be required to understand
the key features of the role and understand the imperative need for
confidentiality and discretion at all times.
The
postholder will undertake administrative responsibilities in support of the
chemotherapy and supportive treatment service on J87 and also assist the
chemotherapy booking office on J80. The postholder will work closely with and
have a supervisory responsibility for 3 ward clerks on J87 and manage the
co-ordination of the chemotherapy and supportive treatment activity on J87,
ensuring all relevant information is present for 70-80 patients per day. This
will involve considerable liaison with other departments and wards on behalf
of the ward staff.
The
postholder will also work on the reception desk of the unit; meeting and greeting
patients; booking appointments and contributing to the maintenance of an
environment for effective care. They will exercise safe keeping of office
equipment, including sensitive data held on the computer, and all other
equipment used.
Person Specification
Qualifications
Essential
- RSA 11 or equivalent standard of typing/word processing
- Applicants will be educated to GCSE standard (or equivalent) English language grade C or above.
- Willingness to undergo all training requirements necessary for the post
Desirable
Experience
Essential
- Applicants will be required to demonstrate previous experience in dealing with the general public and liaison with healthcare professionals.
- Applicants will have experience of using IT applications in a Windows based environment and email.
- Respect patient confidentiality and have an understanding of the Data Protection Act.
Desirable
- Understanding of the NHS and the organisation
Skills & Behaviours
Essential
- Ability to prioritise, plan and organise own workload
- Ability to use and act on own initiative
- Ability to work as part of a team and adapt to the requirements of the team members
- Demonstration of enthusiasm for the post
- Understanding of the need for confidentiality and discretion
- Flexible approach to working practices in line with departmental/service needs.
- Applicants will have excellent organisational skills with the ability to work both independently and as part of a team, prioritise workload, work under pressure, multi-task and meet deadlines.
- Provide a confidential, efficient and accurate administrative service.
- Compassion for patients and their carers.
- Ability to act professionally at all times.
- To escalate issues that the postholder is unable to solve, to the appropriate senior member of staff.
Practical Skills or Additional Requirements
Essential
- Proficiency in the use of Microsoft Office or equivalent.
- Applicants will be required to demonstrate interpersonal skills with the ability to communicate clearly and effectively at all levels.
- Diary management
- Proficiency in use of PowerPoint
- Experience of using spreadsheets or databases
- Applicants will be required to demonstrate the ability to exercise judgement when dealing with patient enquiries to evaluate the situation and resolve problems
- Ensure work is completed and targets met within agreed timescales and in line with the Trusts policies and procedures.
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary)
Person Specification
Qualifications
Essential
- RSA 11 or equivalent standard of typing/word processing
- Applicants will be educated to GCSE standard (or equivalent) English language grade C or above.
- Willingness to undergo all training requirements necessary for the post
Desirable
Experience
Essential
- Applicants will be required to demonstrate previous experience in dealing with the general public and liaison with healthcare professionals.
- Applicants will have experience of using IT applications in a Windows based environment and email.
- Respect patient confidentiality and have an understanding of the Data Protection Act.
Desirable
- Understanding of the NHS and the organisation
Skills & Behaviours
Essential
- Ability to prioritise, plan and organise own workload
- Ability to use and act on own initiative
- Ability to work as part of a team and adapt to the requirements of the team members
- Demonstration of enthusiasm for the post
- Understanding of the need for confidentiality and discretion
- Flexible approach to working practices in line with departmental/service needs.
- Applicants will have excellent organisational skills with the ability to work both independently and as part of a team, prioritise workload, work under pressure, multi-task and meet deadlines.
- Provide a confidential, efficient and accurate administrative service.
- Compassion for patients and their carers.
- Ability to act professionally at all times.
- To escalate issues that the postholder is unable to solve, to the appropriate senior member of staff.
Practical Skills or Additional Requirements
Essential
- Proficiency in the use of Microsoft Office or equivalent.
- Applicants will be required to demonstrate interpersonal skills with the ability to communicate clearly and effectively at all levels.
- Diary management
- Proficiency in use of PowerPoint
- Experience of using spreadsheets or databases
- Applicants will be required to demonstrate the ability to exercise judgement when dealing with patient enquiries to evaluate the situation and resolve problems
- Ensure work is completed and targets met within agreed timescales and in line with the Trusts policies and procedures.
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
