Job summary
We
have an exciting opportunity to recruit a Band 2 Clinical Support Worker to
join the team in the Discharge Lounge at St. Jamess University Hospital.
Operating all year round, Monday to Friday from 8am to 8pm, the Discharge
Lounge supports a smooth and efficient transition for patients who are ready to
leave the hospital.
This role sits within the Corporate Operations CSU and
plays a vital part in facilitating safe and timely discharges. You will
contribute to maintaining patient flow by supporting the discharge process and
helping to free up inpatient beds across the hospital.
Main duties of the job
In
this role, you will work closely with registered nurses and other healthcare
professionals to provide high-quality care. Your duties will include preparing
the lounge for incoming patients, welcoming and supporting patients ready for
discharge, and ensuring their stay is safe and comfortable. The pace of work
varies from calm periods to unexpected challenges, so we seek adaptable,
quick-thinking individuals committed to excellent patient care.
While
patients are generally stable, some may experience changes in their condition.
You will be responsible for monitoring and recording patients observations and
promptly reporting any signs of deterioration to the nursing team. You will
also collaborate with nurses to identify patients suitable for transfer to the
Discharge Lounge.
Key
responsibilities include supporting patients with personal care, mobility,
hydration, and comfort while they await discharge. Strong communication and
interpersonal skills are essential, as you will liaise effectively with
patients, families, and clinical teams to coordinate care and transfers.
We are looking for someone who brings energy,
enthusiasm, and compassion to the role. This is a fantastic opportunity to join
a friendly, supportive team and contribute to the ongoing success of the
Discharge Lounge. You will be expected to uphold the Trusts values and provide
care with dignity, compassion, and professionalism.
About us
Leeds Teaching Hospitals is committed to our
process of redeploying 'at risk' members of our existing workforce to new
roles. As such, all our job adverts are subject to this policy and we reserve
the right to close, delay or remove adverts while this process is completed. If
you do experience a delay in the shortlisting stage of the recruitment cycle,
please bear with us while this process is completed, and contact the named
contact if you have any questions.
Job description
Job responsibilities
Job
responsibilities
Maintaining a welcoming environment
for patients and their relatives.
Work collaboratively with the
multidisciplinary team including doctors, nursing staff, pharmacists, transport
teams and other professionals.
Work under the supervision of
registered nurses to support the delivery of safe, high-quality care to
patients in the Discharge Lounge.
Contribute to a positive patient
experience by providing compassionate, person-centred care.
Assist patient with their comfort and
wellbeing while waiting in the discharge Lounge.
Assist in maintaining a safe, clean,
and organised clinical.
Clinical
Assist patients with mobility,
nutrition and personal care in line with their individual needs.
Help prepare patients for discharge,
including supporting them with packing belongings, mobility to transport areas,
and basic information sharing where appropriate.
Maintain privacy, dignity, and
respect for all patients at all times.
Monitor patients for any changes in
condition and report concerns promptly to a registered nurse.
Accurately record and report
information relating to care under the guidance of a registered nurse.
Quality
and Improvement
Follow all relevant Trust policies,
procedures, and infection prevention and control measures.
Participate in quality improvement
activities as appropriate to the role.
Be
actively involved in maintaining high standards of cleanliness and tidiness in
the lounge area.
Job description
Job responsibilities
Job
responsibilities
Maintaining a welcoming environment
for patients and their relatives.
Work collaboratively with the
multidisciplinary team including doctors, nursing staff, pharmacists, transport
teams and other professionals.
Work under the supervision of
registered nurses to support the delivery of safe, high-quality care to
patients in the Discharge Lounge.
Contribute to a positive patient
experience by providing compassionate, person-centred care.
Assist patient with their comfort and
wellbeing while waiting in the discharge Lounge.
Assist in maintaining a safe, clean,
and organised clinical.
Clinical
Assist patients with mobility,
nutrition and personal care in line with their individual needs.
Help prepare patients for discharge,
including supporting them with packing belongings, mobility to transport areas,
and basic information sharing where appropriate.
Maintain privacy, dignity, and
respect for all patients at all times.
Monitor patients for any changes in
condition and report concerns promptly to a registered nurse.
Accurately record and report
information relating to care under the guidance of a registered nurse.
Quality
and Improvement
Follow all relevant Trust policies,
procedures, and infection prevention and control measures.
Participate in quality improvement
activities as appropriate to the role.
Be
actively involved in maintaining high standards of cleanliness and tidiness in
the lounge area.
Person Specification
Qualifications
Essential
- NVQ 2 in Health and Social Care, Level 2 Diploma in Healthcare Support or equivalent health care related qualification
- The Care Certificate or in the absence of this the applicant must successfully attain the Care Certificate within the first 3 months of employment.
- Commitment to undergo training and education as required
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary), including clearance on blood borne viruses in compliance with Trust Policy
- Ability to travel in between Trust premises and patient homes for posts that involve community visits
Desirable
- Basic skills Maths and English Level 1 (equivalent of GCSE 1-9 (A*-G))
Experience
Essential
- Significant experience of working within a healthcare setting delivering clinical and or personal care
- Insight into roles responsibilities of post
- Basic IT skills
- Caring and motivated
- Compassionate
- Courageous
- Reliable and trustworthy
- Interpersonal skills, confident and enthusiastic
- Willingness to learn and develop their role
- Good interpersonal skills
- Competent in written, electronic and verbal communication skills
- Team working
Person Specification
Qualifications
Essential
- NVQ 2 in Health and Social Care, Level 2 Diploma in Healthcare Support or equivalent health care related qualification
- The Care Certificate or in the absence of this the applicant must successfully attain the Care Certificate within the first 3 months of employment.
- Commitment to undergo training and education as required
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary), including clearance on blood borne viruses in compliance with Trust Policy
- Ability to travel in between Trust premises and patient homes for posts that involve community visits
Desirable
- Basic skills Maths and English Level 1 (equivalent of GCSE 1-9 (A*-G))
Experience
Essential
- Significant experience of working within a healthcare setting delivering clinical and or personal care
- Insight into roles responsibilities of post
- Basic IT skills
- Caring and motivated
- Compassionate
- Courageous
- Reliable and trustworthy
- Interpersonal skills, confident and enthusiastic
- Willingness to learn and develop their role
- Good interpersonal skills
- Competent in written, electronic and verbal communication skills
- Team working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
