Job summary
Are
you enthusiastic about helping people?
Do you enjoy meeting new people?
Are you motivated by a fast paced working environment with daily
rewards and challenges? If so this new
and exciting post could be just what you are looking for!
An
exciting opportunity has arisen for a permanent position within the
Neurosciences CSU team of Neurology.
This would be an ideal opportunity for someone looking to expand their
experience and knowledge of the Trust. The successful candidate will provide
comprehensive admin support for the Neurology team. This is a permanent post and is 37.5 hours
per week.
General
duties will include receptioning the clinics held in the Day Unit, making
patient appointments, answering telephone and email enquiries from patients,
GPs and other hospital departments, dealing with consultant and nurse
requests and supporting the various referral to treatment targets. We are
looking for a self-motivated, organised, flexible and hard working person who
can work on their own initiative and as part of a team.
Candidates
will need excellent communication skills, the ability to work under minimal
supervision and the ability to meet deadlines. Previous experience of working
in an office environment is essential.
Microsoft
office or equivalent is an essential requirement, along with a good standard
of English and maths.
For
informal enquiries, please contact Libby Johnson on 0113 3922507 or
Linda Hayward, Business Manager on 0113 3922753.
Main duties of the job
This
role will provide a high standard of clerical and reception duties to
patients and the Neurology department, for the clinics held in the Day Unit,
which will include greeting patients in an efficient and courteous manner and
directing them to the correct clinic rooms, booking any follow up
appointments, dealing with queries from clinicians and nursing staff and any
other general admin duties.
Checking/entering
patient details on the Patient Administration System - full training
will be given.
Preparing
patient documentation for processing, including inputting or scanning.
Reporting
and responding to any system faults and errors.
Maintaining
and updating patient/departmental databases, prioritising within departmental
guidelines and escalating unresolved situations/issues to the appropriate
line manager.
Answering
general telephone enquiries and requests to retrieve patient and other
documentation.
To
ensure that requests for information are dealt with in an efficient and
timely manner.
To
deal with telephone and in-person queries from patients and relatives, Trust
staff and external agencies.
To
refer queries or concerns regarding patients and other visitors to the
department to appropriate senior staff.
Attend
staff meeting and 1-1's with your line manager on a regular basis.
Assist
the admin team with booking outpatient appointments for all clinics in the
Neurology, stroke and neurophysiology departments when requested.
About us
The
Neurology department is based at Leeds General Infirmary and is part of the
Centre for Neurosciences CSU. The Day
Unit has been recently refurbished and is used for Neurology patients
only. There will be 4 clinics held per
day in this unit with up to 8 patients in each clinic, as well as patients
attending for treatment for ongoing and often life limiting neurological
conditions.
There
are currently 18 neurology consultants, 7 Senior Registrars, 15 specialist
nurses, 15 secretaries, 2 Multiple Sclerosis co-ordinators, 1 Parkinson's
Disease co-ordinator, 1 Business Manager, 1 Patient Services Co-ordinator, 1
Assistant Patient Services Co-ordinator and 2 admin clerks currently working in
Neurology. There are 4 nurses and
Clinical Support Workers plus 1 ward clerk based in the Day Unit.
This
post holder will report to the Assistant Patient Services Co-ordinator and will
work as part of the Neurology admin team.
Leeds Teaching Hospitals is committed to our process
of redeploying 'at risk' members of our existing workforce to new roles. As
such, all our job adverts are subject to this policy and we reserve the right
to close, delay or remove adverts while this process is completed. If you do
experience a delay in the shortlisting stage of the recruitment cycle, please
bear with us while this process is completed, and contact the named contact if
you have any questions.
Job description
Job responsibilities
Process
patient correspondence/documentation, letters, reports and other
documentation.
To
greet patients and visitors to the department, providing an efficient and
courteous service.
Check/enter
patient details on the Patient Administration and other Systems.
Prepare
patient documentation for processing, including inputting or scanning.
Report
and respond to any system faults and errors.
Maintain
and update patient/departmental databases, prioritising within departmental
guidelines and escalating unresolved situations/issues to appropriate line
manager.
Answer
general telephone enquiries and requests to retrieve patient and other
documentation.
To
ensure that requests for information are dealt with in an efficient and
timely manner.
Follow
Departmental/Trust disposal and destruction procedures of confidential
documentation, in line with Data Protection Act and Confidentiality.
Collect
and deliver patient documentation/reports around Trust when required.
To
deal with telephone and in-person queries from patients and relatives, Trust
staff and external agencies.
To
refer queries or concerns regarding patients and other visitors to the
department to appropriate senior staff.
Assisting
to maintain high standards of care, including:-
- Maintain a safe working
environment, reporting incidents, accidents, complaints
- Understand the need to maintain and
respect patient confidentiality
- Participate in in-service training
- Participate in mandatory training
annually
- Participate in annual performance
appraisal
Visit
and/or work at other designated Trust sites as required to ensure continuity
of service/patient care.
General
office work and any other duties assigned by the Supervisor/Team Leader or
Manager, which may include:-
Maintain appropriate/agreed levels
of stock and non-stock items, including stationery
Maintain diaries for senior staff
See
attached job description for further details.
Job description
Job responsibilities
Process
patient correspondence/documentation, letters, reports and other
documentation.
To
greet patients and visitors to the department, providing an efficient and
courteous service.
Check/enter
patient details on the Patient Administration and other Systems.
Prepare
patient documentation for processing, including inputting or scanning.
Report
and respond to any system faults and errors.
Maintain
and update patient/departmental databases, prioritising within departmental
guidelines and escalating unresolved situations/issues to appropriate line
manager.
Answer
general telephone enquiries and requests to retrieve patient and other
documentation.
To
ensure that requests for information are dealt with in an efficient and
timely manner.
Follow
Departmental/Trust disposal and destruction procedures of confidential
documentation, in line with Data Protection Act and Confidentiality.
Collect
and deliver patient documentation/reports around Trust when required.
To
deal with telephone and in-person queries from patients and relatives, Trust
staff and external agencies.
To
refer queries or concerns regarding patients and other visitors to the
department to appropriate senior staff.
Assisting
to maintain high standards of care, including:-
- Maintain a safe working
environment, reporting incidents, accidents, complaints
- Understand the need to maintain and
respect patient confidentiality
- Participate in in-service training
- Participate in mandatory training
annually
- Participate in annual performance
appraisal
Visit
and/or work at other designated Trust sites as required to ensure continuity
of service/patient care.
General
office work and any other duties assigned by the Supervisor/Team Leader or
Manager, which may include:-
Maintain appropriate/agreed levels
of stock and non-stock items, including stationery
Maintain diaries for senior staff
See
attached job description for further details.
Person Specification
Experience
Essential
- Previous office experience
Desirable
- Previous experience of reception duties
Qualifications
Essential
- English GCSE or equivalent
- Maths GCSE or equivalent
- Keyboard skills
Desirable
- Previous experience of Trust databases and systems i.e. PAS
Other Criteria
Essential
- There is some potential for some exposure to distress and emotional circumstances, for instance when dealing with patients and carers.
- There is a constant requirement for prolonged concentration
- There is a constant requirement for sitting in a restricted position.
Skills & Behaviours
Essential
- To be able to work independently and with minimal supervision
- To be able to work under pressure
- To have excellent customer care skills
- To have the ability to stay calm and focused when under pressure
Person Specification
Experience
Essential
- Previous office experience
Desirable
- Previous experience of reception duties
Qualifications
Essential
- English GCSE or equivalent
- Maths GCSE or equivalent
- Keyboard skills
Desirable
- Previous experience of Trust databases and systems i.e. PAS
Other Criteria
Essential
- There is some potential for some exposure to distress and emotional circumstances, for instance when dealing with patients and carers.
- There is a constant requirement for prolonged concentration
- There is a constant requirement for sitting in a restricted position.
Skills & Behaviours
Essential
- To be able to work independently and with minimal supervision
- To be able to work under pressure
- To have excellent customer care skills
- To have the ability to stay calm and focused when under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
