Job responsibilities
The
post holder is member of the pharmacy operational team and will be
responsible for carrying out any duties commensurate with the grade of
post. The role includes provision of
transfer of medicines from the pharmacy department to wards, theatres and
other departments within the Trust, assisting with reception duties and
supporting the dispensaries with other routine tasks. The role requires flexibility in approach
to the duties required as these may alter throughout the course of a work
day/week, however the post holder will have one primary role that they will
orientate towards on a daily basis.
High standards of quality will be expected to be delivered in line
with MMPS/LTHT practices and policies.
The
post holder will be expected to have basic knowledge of a number of
administrative and operational functions and utilise LTHT IT systems in order
to complete their job role. The nature
of the role requires the use of responding to some tasks via a defined
communication system.
JOB
DIMENSIONS
Adhering
to standards and practices in Trust Policy and Pharmacy practices/procedural
manuals alongside national initiatives, to ensure that medicines are
transferred in a safe and secure manner.
To
be a point of contact for patients and other visitors to the Trust and
provide a warm friendly welcome offering directions, support and
assistance.
Team
members will be expected to operate as part of the Pharmacy team covering any
Trust managed service.
KNOWLEDGE,
SKILLS AND EXPERIENCE REQUIRED
i) ESSENTIAL
To
possess a relevant qualification or experience in one or more of the
following:-
Knowledge of Health & Safety,
Moving & Handling, COSHH
Experience of working within a
customer focused environment Ability to work under own initiative and as part
of a team
IT skills/computer literate
Customer Care Training
Ability
to work within set procedures and protocols
Conduct
oneself in a polite professional appearance/manner
Ability
to communicate both written and verbally using radio/telephone/ IT systems
Ability
to work to tight schedules
Good
organisational skills
Capability
to undertake strenuous physical tasks
Literate
and numerate
Ability
to adapt to change
Prioritise
workload with competing demands and tight deadlines, through effective time
management.
ii) DESIRABLE
Formal
qualifications (NVQ/ GSE/GSCE Level1)
Relevant
occupational training
NHS
experience
A
basic understanding of infection control
THE
LEEDS WAY VALUES
Our
values are part of what make us different from other trusts, so we see this
as a strength, as well as a responsibility. They have been developed by our
staff and set out what they see as important to how we work. Our five values are:
Patient-centered : putting patients
at the heart of everything we do
Collaborative : working in teams
both inside and outside of the Trust to improve our services.
Fair : treating all patients and
colleagues with dignity and respect
Accountable : taking responsibility
for our actions and what we do
Empowered : letting our staff use
their initiative and innovate to improve care.
All
our actions and endeavours will be guided and evaluated through these values.
CORE
BEHAVIOURS AND SKILLS
Maintain effective communication
with patients, colleagues in all working areas.
Demonstrate the desire to provide a
high quality service.
Display a working knowledge and
understanding of service users needs and requirements.
Ability to follow instructions and
make judgements at the time of service delivery.
Ability to record any information
required for pharmacy services.
To be flexible and adapt to changes
in circumstances which impact on patient care.
To use tact & diplomacy when
occasion arises.
To be able to organise workload
depending upon priorities.
Be able to work as part of a
multi-disciplinary team during a serious/ major incident.
Be a positive role model for the
Pharmacy Department and wider Trust colleagues.
To maintain high standards of
personal hygiene and appearance at all times whilst on duty
To support the training of service
skills
CORE
KNOWLEDGE AND UNDERSTANDING
Ensure
that all tasks are carried out in compliance with relevant statutory
legislation and local policies and codes of practice by following agreed safe
working procedures, and reporting incidents using the Trust Incident
Reporting system.
PRINCIPAL
DUTIES & AREAS OF RESPONSIBILITY
The safe and efficient
transportation of medicines to wards and departments across the Trust
ensuring compliance with Trust Medicines Management policies. All medicines
including controlled drugs have a requirement to be signed out of pharmacy
and a signature of recipt at ward/dept level
To remove recyclable medicines
waste from wards and departments and deliver securely back to pharmacy
To clean areas/equipment in line
with infection prevention and control practices/policy, portering duties must
take priority.
The removal of refuse and waste to
designated areas in line with Trust Infection Prevention and Control
Policy/Waste Policy
The movement of medicines, fluids,
dietry products and/or goods as determined by the department across the Trust
sites, including associated equipment ie assisting in moving of office
furniture using allocated equipment.
Responsible for the safety and
security of any goods/equipment used with the specific role.
To provide appropriate response to
any alarm upon activation i.e. fire alarms, including directions for
responding teams.
To organise and sort goods/items in
an effectively manner for distribution across the Trust sites according to
schedules.
Ensure an adequate supply of
items/equipment necessary for the role are maintained.
Receipt of incoming
deliveries/goods/products ensuring that all goods inwards are checked against
delivery notes and official orders. Ensuring that items meet quality and
quantity specified and any good specific requirements.
Operation and minor maintenance of
all equipment/manual handling aids necessary for the role to be used in
compliance with standard operating procedures
Ensuring all communications are
responded to in an efficient/timely manner.
To follow all local method
statements & risk assessments to ensure that the role is undertaken in a
safe, secure manner.
Act on feedback given from any
quality assurance system
Communication with allied health
professionals/trust staff members to ensure that the patients health and
wellbeing is being maintained in helping to deliver excellent clinical
outcomes.
To report any
faults/issues/complaints/Health & Safety concerns regarding service
provision or equipment immediately to the supervisor or other appropriate
senior Trust staff member.
To complete and record role
specific data/information either electronically or in written format that is
required complying with operational procedures or local/Trust/National policy
and audit recommendations/controls.
To provide a warm professional
welcome and supportive communication to patients and visitors to the Trust,
providing an efficient and courteous service.
Use and maintain any role specific
databases/hardware/software, in accordance with departmental guidelines.
Ensure that all duties are carried
out in line with quality control procedures using standard facilities
documentation.
To ensure that the correct uniform
and PPE is worn at all times whilst on duty.
To undertake the duties of any of
the specific job role ensuring that all the procedures, correct practices are
adhered to.
To support the training of team
members in the delivery of on the job service skills.
The job may require other duties to
be carried out as may reasonably be requested by line management commensurate
with the grade of the post.
