Job responsibilities
JOB
PURPOSE/SUMMARY
The
post holder provides management support to the CSU or a component part of the
CSU. He/she will have responsibility for the performance of administrative
and clerical staff and will ensure that services are delivered within budget
to agreed quality standards and in accordance with agreed activity levels.
The
post holder will also work with members of their CSU and other senior
managers in the strategic development of the services provided by the CSU.
This will include strategic and operational business planning and monitoring,
and the development of relationships with key internal and external partners.
The post holder will ensure the CSU functions as an integral part of the
Leeds Teaching Hospitals Trust and that CSU and Trust-wide objectives are
achieved simultaneously.
Devolved responsibility for both
pay and non pay budgets in the CSU
Responsible for staff who may work
Trust-wide across several disciplines and clinical specialties
Assist in the performance
management of the CSU
Line manage administrative,
clerical and secretarial staff within the CSU, and take management
responsibility for their personal development and performance review
Responsible for the procurement of
medical and scientific capital equipment
Assist in the operational aspects
of major service and capital planning
Contribute to developing and
sustaining capacity and capability in the CSU
Lead specific project work on
behalf of the General Manager or Senior Leader
PRINCIPAL
DUTIES & AREAS OF RESPONSIBILITY
Act as Professional Secretary for
the CSU Quality Assurance Group.
Support the Lead Governance
Pharmacist with assurance of action tracker & agenda planning.
Manages the process for the
delivery of the agreed performance management framework to effectively
monitor the delivery of annual business plan, operational plan and other
National Service Frameworks.
To be responsible for the
collection and reporting on CSU information for the performance review
reports.
To manage the M&SE capital
programme within Pharmacy services and provide quarterly updates of the
programme to Trust HQ. Plan the capital allocation by prioritising equipment
needs for the CSU appropriately.
To be responsible for administering
MMPS meetings. To identify the information needs for these meetings and
ensure that it is sent out in a timely manner to enable managers to prepare
themselves to make decisions at these meetings.
Manages the process for handling
patients complaints by working with pharmacists and managers to investigate
problems. Ensuring the timely production of documentation to ensure responses
are made by the appropriate deadline in accordance with the standards laid
down by Trust policy. Identify any underlying issues and influence future
changes to improve service delivery. Participates in the CSU involvement of patients and
representatives groups in service planning and development
Responsible for the assurance of
responses to PALs through the Datix reports
Oversees the CSU Planning agenda
and liaises with the Trust designated Planning specialist as appropriate
Makes judgements involving complex
facts or situations requiring analysis, interpretation and the comparison of
a range of options resulting in differing expert opinions and conflict; e.g.
managing clinical risks; agreeing strategies to meet patient access targets,
changing working practices
Contributes to the service
development agenda by identifying and assessing strategic options e.g.
service redesign; capacity and demand management; financial planning and
quality improvement. Presents proposals to the General Manager to input to
the broader strategic debate within the Trust. Understands the whole systems
impact liaising with external partners as appropriate
Leads the development, monitoring
and delivery of business and service plans and processes towards Trust and
National policies and targets
Manages the integration of a
variety of resources to deliver targets/patient pathways the majority of
which are ongoing
Assists in the development of and
monitors activity plans for the CSU, making adjustments as necessary
Leads the development of business
cases whether for changes to service, new equipment or new posts which impact
across the whole organisation
Ensures administration processes
support efficient patient pathways
Participates in the CSU involvement
of patients and representative groups in service planning and development.
Works in partnership with CSU
colleagues and other CSU Teams and external agencies to ensure high quality
patient care is delivered within Trust frameworks the Trusts short to medium
term objectives are delivered
Participates appropriately in the
investigation of complaints
On behalf of the General Manager,
leads specific project work within the CSU and on cross-CSU issues
Ensures the local implementation of
Trust policies and procedures e.g. People and Corporate Governance, Health
and Safety
Assists the General Manager in the
development and monitoring of Service Level Agreements for services provided
by or to other CSUs
Manages agreed budgets to ensure
the efficient and effective use of such resources and the achievement of all
financial targets
Recruits and line-manages
administrative and clerical staff across the CSU. Provides leadership of
these staff and ensures appropriate arrangements are in place to set
objectives, monitor performance, agree and review development needs and
ensure staff understand and can achieve the required results
Assists in disciplinary, grievance
and investigation matters
Produces reports and proposals,
including spreadsheets, some of which are complex and involve bids for
additional funding from Commissioners
Undertakes audit work to facilitate
service improvement and collates and presents research results
