Job responsibilities
In partnership with the Clinical
Director, responsible for the management of identified clinical and/or
related services within a unit
Manage the performance of the unit
against key targets and measures
Ensure that resources are deployed
effectively and that robust processes are in place to support the provision
of efficient, high quality, services
Responsible for relevant capital
programmes and associated budgets
Ensuring Staff, Patient &
Public involvement in service development
Developing and sustaining capacity
and capability in the unit
Ensure that the clinical activities
are appropriately recorded in order to maximise income opportunities related
to service provision
Engaging on behalf of the unit with internal and, where appropriate,
external stakeholders; promoting partnerships and co-operative working
Ensure business continuity and risk
management arrangements are in place in the unit
Contribute to the delivery of Trust
objectives
Proven leadership skills
Educated to degree level and
evidence of continuing professional development
Evidence of successful operational
management at a middle/senior management level
Knowledge and experience of a range
of management disciplines, including some of the following - finance, people
management, commissioning, risk management, performance management, service
improvement and change management
Developed communication and
facilitation skills
Personal resilience and ability to
prioritise work to meet challenging deadlines through effective time/workload
management
Experience of managing
multi-stranded situations where there may be conflicts of opinions involving
a wide range of stakeholders.
Ability to make judgements and
decisions leading to resolution through effective negotiation/problem solving
Strong analytical skills; literacy,
IT and numeracy skills with the ability to produce a range of documents or
presentations for a wide variety of audience
Demonstrates a sound understanding
of NHS priorities, including National,
Local and Trust Targets
Comprehensive knowledge of NHS
Improvement Plan and timescales for delivery
Sound knowledge and understanding
of developing and presenting effective business cases.
Understanding of Standing Orders,
Standing Financial Instructions and Clinical Governance arrangements
Capital and Corporate Planning
procedures
Understanding of relevant National
Service Frameworks, NICE guidance and other governance initiatives and how
they impact on services in the unit
Understanding of key Policies and
Procedures e.g. HR/Risk Management/Clinical Governance.
Commissioning, contracting and
service agreements to include payment by results
Understanding of management and
operational arrangements in the Trust and wider health community e.g.
Clinical Commissioning Groups (CCGs), National Commissioning Board (NCB) and
the Independent Sector.
In partnership with the Clinical
Director, manage the performance of the unit, providing regular reports to
the Chief Nurse/Deputy Chief Executive
Management of delegated pay and
non-pay budgets and maintaining
financial balance
Responsible for ensuring robust
processes are in place for patient administration and to record and code
activity within the unit, ensuring income is received.
Leads the development of business
cases whether for changes to service, new equipment or new posts
Line management of designated unit
staff, for example Business/Patient
Service Manager(s)
Ensure regular and effective
appraisal and personal development planning for staff who work in the unit
Leads service planning and strategy
within the unit, engaging with Clinical Director, Head of Nursing (or
equivalent) and corporate functions
Ensures the involvement of
patients, staff and other stakeholders in service planning and development
including communicating major change to staff and other stakeholders
Responsible for ensuring that local
and national policies are properly and consistently interpreted and
implemented within the unit
Responsible for agreeing and
delivering Service Level Agreement contracts in conjunction with corporate
services and other stakeholders
Develop management capability
within the team, providing supervision, coaching and mentorship to others and
supporting managers in this process
In partnership with the Clinical
Director and Head of Nursing (or equivalent) responsible for ensuring that
conduct, poor performance/capability and grievance issues are addressed
within the unit in line with Trust policy.
Responsible for co-ordinating and
maintaining the unit risk register and agreeing actions plans to manage risks
Work with the Clinical Director and
Head of Nursing (or equivalent) to ensure complaints relating to services are
managed within local and national standards and action plans are agreed,
implemented and monitored to ensure learning within the unit and wider Trust
Responsible for ensuring Serious
Untoward Incidents or other serious incidents are reported, investigated,
resolved and recorded in line with policy
Works jointly with Clinical
Director, Head of Nursing (or equivalent) and other clinical staff to ensure
there is a clinical audit programme in place. Identify areas of practice that
are to be subject to clinical audit in conjunction with the Clinical Director
and Head of Nursing (or equivalent) and delegate appropriate resources to
undertake this work
Support the Head of Nursing (or
equivalent) in ensuring that the
Patient & Public Involvement Initiative is implemented within the unit
Identifies and leads projects to
modernise and improve service delivery and patient access. Ensure service is
managed and supports the most
effective patient pathways working with other services to secure a whole systems
approach to patient care
Take part in the Senior Managers on
call rota, ensuring that senior managers and clinicians within the unit are equipped to act in the event of MAJAX
Lead specific project work as
directed by the Chief Nurse/Deputy Chief Executive and support others within
the unit in this process
Deputise for the Chief Nurse/Deputy
Chief Executive as directed
Contribute to Trust-wide policy
and/or policy development as delegated by the Chief Nurse/Deputy Chief
Executive
Health
and Safety/Risk Management
All
staff are responsible for working with their colleagues to maintain and
improve the quality of services provided to our patients and other service
users. This includes complying at all
times with the Leeds Teaching Hospitals NHS Trust Policies, including Health
and Safety policies, in particular by following agreed safe working
procedures, and reporting incidents using the Trust Incident Reporting
system.
Agrees and co-ordinates actions
with other units to ensure
co-operative working, e.g. between bed-holding and clinical support units
Uses highly developed influencing
and collaboration skills in service planning and works closely with senior
finance managers and budget holders to ensure that financial plans are
developed and delivered within agreed budgets.
Uses interpersonal, organisational
and communication skills to manage unit
performance and staff
Develop successful working
relationships with internal and external customers, commissioners,
educational and charitable institutions, and service providers
Communicates highly complex,
sensitive and contentious information to a multidisciplinary team, e.g.
changes to services, staffing levels or ways of working where there are
barriers to acceptance and a significant degree of hostility. Highly
developed interpersonal and communication skills are required to motivate,
empathise with and reassure staff, patients and carers in these situations.
Communicates with staff and other
stakeholders in situations where there will be significant hostility,
antagonism and resistance and using the highest level of communication skill
will be required to manage and reconcile these conflicting and opposing views,
for example, in major change management situations
The post holder will be require to
deliver highly complex, sensitive and contentious information to senior
managers, Board members and external stakeholders, including on occasions,
the press, in situations when messages, open to challenge, will need to be
delivered.
Active involvement with clinical
Networks
Infection
Control
The
jobholder must comply at all times with the Leeds Teaching Hospitals NHS
Trust Infection Control policies, in particular by practising Universal
Infection Control Precautions. Hand hygiene must be performed before and
after contact with patients and their environment.
Equality
and Diversity
The
jobholder must comply with all policies and procedures designed to ensure
equality of employment and that services are delivered in ways that meet the
individual needs of patients and their families. No person whether they are staff, patient
or visitor should receive less favourable treatment because of their gender,
ethnic origin, age, disability, sexual orientation, religion etc.
Patient
and Public Involvement
The
Trust has a statutory duty to involve patients and public in evaluating and
planning services. All staff have a
responsibility to listen to the views of patients and to contribute to
service improvements based on patient feedback.
Training
and Personal Development Continuous Professional Development
The
jobholder must take responsibility in agreement with his/her line manager for
his/her own personal development by ensuring that Continuous Professional
Development
Respect
for Patient Confidentiality
The
jobholder should respect patient confidentiality at all times and not divulge
patient information unless sanctioned by the requirements of the role.
