Job summary
An
exciting opportunity has arisen to work in a busy Risk Management team as a
Property Claims Manager. This is a key role within a team that deals with a
range of issues including clinical negligence claims; personal injury claims;
serious incident investigations and coroners inquests.
The
Property Claims Manager will have sole internal conduct of all property loss
and damage claims within the Trust. These claims relate to loss or damage to
Trust property and money and valuables belonging to patients and/or visitors.
The post holder will have the ability to recognise when to escalate a
situation for internal advice and for high value property claims they will
work closely with NHS Resolution and external loss adjusters.
Main duties of the job
The
post holder will ensure claims are managed in accordance with local and
national procedures and will act as a source of guidance and expertise to
staff in the Clinical Service Units.
We
are looking for someone with:
relevant claims management experience
an excellent attention to detail
strong written and verbal communication skills.
the ability to work to tight deadlines whilst managing a busy and diverse
caseload, working largely autonomously
excellent teamworking skills, with the ability to work flexibly within a
multi-professional environment
an analytical, innovative way of thinking
a positive, resilient attitude
The
post holder will strive for continuous improvement of themselves, colleagues
and the service.
About us
The
Risk Management team provides advice, guidance and support on a variety of
issues including identification of risks; incident reporting; Duty of
Candour, incident investigation, claims management and inquest services.
You
will be required to support the Medical Director for Risk and Governance and
the senior management team in the Risk Management Department.
Living
The Leeds Way, which is the golden thread that ties all of us working at
Leeds Teaching Hospitals together. In an organisation of our size and
make-up, we all need to live The Leeds Way individually to be able to
collectively make change.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
The
post holder will manage property claims from commencement to conclusion of
the claims process on behalf of the Trust. As a member of the Risk Management
Departments claims team, the post holder will be responsible for their own
portfolio of complex and non-complex cases and conduct investigations,
quantification and negotiation of these claims to their conclusion with
oversight from the Trust Risk Manager.
The
post holder will be expected to provide a professional service to claimants,
solicitors, NHS Resolution, staff and other stakeholders. The post holder
will act as a point of reference for team members and staff from within the
Trust in respect of the provision of advice and guidance on property claims
matters.
The
post holder will have a detailed working knowledge of the legal framework
relating to the law of negligence; NHS Resolutions Risk Pooling Scheme for
Trusts (RPST) and the Property Expenses Scheme; and the Department of
Healths accounting requirements as they apply to losses and compensation
payments. The post holder will be expected to make recommendations for
improvement to Trusts procedures in respect of themes and trends identified
from claim settlements. The post holder will manage in the region of 250 new
claims each year.
Job description
Job responsibilities
The
post holder will manage property claims from commencement to conclusion of
the claims process on behalf of the Trust. As a member of the Risk Management
Departments claims team, the post holder will be responsible for their own
portfolio of complex and non-complex cases and conduct investigations,
quantification and negotiation of these claims to their conclusion with
oversight from the Trust Risk Manager.
The
post holder will be expected to provide a professional service to claimants,
solicitors, NHS Resolution, staff and other stakeholders. The post holder
will act as a point of reference for team members and staff from within the
Trust in respect of the provision of advice and guidance on property claims
matters.
The
post holder will have a detailed working knowledge of the legal framework
relating to the law of negligence; NHS Resolutions Risk Pooling Scheme for
Trusts (RPST) and the Property Expenses Scheme; and the Department of
Healths accounting requirements as they apply to losses and compensation
payments. The post holder will be expected to make recommendations for
improvement to Trusts procedures in respect of themes and trends identified
from claim settlements. The post holder will manage in the region of 250 new
claims each year.
Person Specification
Qualifications
Essential
- Degree level or equivalent experience
Desirable
- Insurance/legal/or other professional qualification
Experience
Essential
- Specialist knowledge acquired through professional qualification at degree level or equivalent, claims management diploma or equivalent plus experience of management of property claims within a large,
- Working knowledge of law of negligence
- Understanding of Department of Health losses and compensations accounting requirements
- Previous experience of preparing and presenting data analysis reports for committees
Desirable
- Understanding of NHS Complaints redress process
- Previous experience of Datix system
Skills & behaviours
Essential
- High credibility
- Excellent written and verbal communication skills with the ability to communicate at all levels and in sensitive or hostile circumstances
- Highly resilient and Empathetic
- Highly developed negotiation skills with the ability to be authoritative and persuasive
- Ability to engender trust and develop and maintain constructive relationships with internal and external stakeholders
- Problem solving skills
- Ability to analyse where procedures have failed to ensure weaknesses are addressed
- Excellent time management and organisational skills
- Ability to work under pressure and to tight and immovable deadlines
- Ability to work under pressure and to tight and immovable deadlines
- Proficient IT skills and ability to use Microsoft Office packages (e.g. Outlook/Word/Excel/ PowerPoint)
Person Specification
Qualifications
Essential
- Degree level or equivalent experience
Desirable
- Insurance/legal/or other professional qualification
Experience
Essential
- Specialist knowledge acquired through professional qualification at degree level or equivalent, claims management diploma or equivalent plus experience of management of property claims within a large,
- Working knowledge of law of negligence
- Understanding of Department of Health losses and compensations accounting requirements
- Previous experience of preparing and presenting data analysis reports for committees
Desirable
- Understanding of NHS Complaints redress process
- Previous experience of Datix system
Skills & behaviours
Essential
- High credibility
- Excellent written and verbal communication skills with the ability to communicate at all levels and in sensitive or hostile circumstances
- Highly resilient and Empathetic
- Highly developed negotiation skills with the ability to be authoritative and persuasive
- Ability to engender trust and develop and maintain constructive relationships with internal and external stakeholders
- Problem solving skills
- Ability to analyse where procedures have failed to ensure weaknesses are addressed
- Excellent time management and organisational skills
- Ability to work under pressure and to tight and immovable deadlines
- Ability to work under pressure and to tight and immovable deadlines
- Proficient IT skills and ability to use Microsoft Office packages (e.g. Outlook/Word/Excel/ PowerPoint)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
