Leeds Teaching Hospitals

Clerical Officer

The closing date is 22 September 2025

Job summary

We have an exciting opportunity to join our administration team as a Receptionist within the X-ray Department at the Leeds Dental Institute. You would be joining a diverse, inclusive and collaborative team who are friendly and supportive.

We are seeking a motivated, enthusiastic team player who enjoys working in a fast-paced environment. The appointed individual will provide administrative support to colleagues and the clinical team, and help to deliver a high standard of service. They will be responsible for patient reception services, supporting patients in accessing and attending the service in an efficient manner, and be a friendly, welcoming, and helpful representative of our department and the NHS.

This advert may close once sufficient applicants have applied.

Expected Shortlisting Date

16/09/2025

Planned Interview Date

30/09/2025

Main duties of the job

To provide reception duties to the Leeds Dental Institute X-ray Department.

To attend to patients both in person and on the phone, managing their referrals and booking in their appointments.

Support patients and clinical team by providing administrative support and through strong communication skills.

Work as team to deliver a high standard of service and ensure a positive patient experience.

Maintain Trust Standards in interactions with all colleagues, patients and clinical staff.

About us

Come and join our diverse workforce and become part of The Leeds Way sharing our vision and values. Our Trust is recognised for our staff engagement, great care and rated GOOD by the Care Quality Commission. Leeds Teaching Hospitals NHS Trust is one of the largest acute health providers in the UK and based in one of the fastest growing and vibrant cities in the north.

At Leeds Dental Hospital we aim to be a fair, inclusive and supportive CSU with positive caring teams who are champions of the Leeds Way values. Our Trust values of being patient-centred, collaborative, fair, accountable and empowered make us different from other Trusts and we see this as a strength, as well as a responsibility. We offer employees a range of value propositions such as job security, possible flexible working, nursery care, pension scheme, cycle to work scheme, option to purchase additional annual leave, salary sacrifice scheme + more.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Date posted

01 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9298-LDI-091

Job locations

Leeds Dental Institute

Clarendon Way

Leeds

LS2 9LU

Job description

Job responsibilities

Process patient correspondence/documentation, letters, reports and other documentation.

To greet patients and visitors to the department, providing an efficient and courteous service

Check/enter patient details on the Patient Administration and other Systems.

Prepare patient documentation for processing, including inputting or scanning

Report and respond to any system faults and errors.

Maintain and update patient/departmental databases, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager

Answer general telephone enquiries and requests to retrieve patient and other documentation.

To ensure that requests for information are dealt with in an efficient and timely manner.

Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality.

Collect and deliver patient documentation/reports around Trust when required.

To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies.

To refer queries or concerns regarding patients and other visitors to the department to appropriate senior staff.

Assisting to maintain high standards of care, including:-

Maintain a safe working environment, reporting incidents, accidents, complaints

Understand the need to maintain and respect patient confidentiality

Participate in in-service training

Participate in mandatory training annually

Participate in annual performance appraisal

Visit and/or work at other designated Trust sites as required ensuring continuity of service/patient care.

General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include:-

maintain appropriate/agreed levels of stock and non-stock items, including stationery.

maintain diaries for senior staff.

Act in accordance with the Leeds Way Values in all interactions with patients, colleagues and the wider clinical team

Person Specification

Experience Essential: IT Skills

Desirable: Admin or Clerical Experience ECDL or equivalent

Qualifications Essential: Literate/Numerate

Desirable: NVQ2 in Customer Care or equivalent

Skills & behaviours

Essential: Insight into duties and responsibilities of post

Motivated, keen to learn

Reliable

Trustworthy

Flexible approach to duties and working practices

Friendly approachable manner

Good interpersonal skills

Good communicator working as a part of a multidisciplinary team

Able to work on own initiative within agreed guidelines

Team Working

Job description

Job responsibilities

Process patient correspondence/documentation, letters, reports and other documentation.

To greet patients and visitors to the department, providing an efficient and courteous service

Check/enter patient details on the Patient Administration and other Systems.

Prepare patient documentation for processing, including inputting or scanning

Report and respond to any system faults and errors.

Maintain and update patient/departmental databases, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager

Answer general telephone enquiries and requests to retrieve patient and other documentation.

To ensure that requests for information are dealt with in an efficient and timely manner.

Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality.

Collect and deliver patient documentation/reports around Trust when required.

To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies.

To refer queries or concerns regarding patients and other visitors to the department to appropriate senior staff.

Assisting to maintain high standards of care, including:-

Maintain a safe working environment, reporting incidents, accidents, complaints

Understand the need to maintain and respect patient confidentiality

Participate in in-service training

Participate in mandatory training annually

Participate in annual performance appraisal

Visit and/or work at other designated Trust sites as required ensuring continuity of service/patient care.

General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include:-

maintain appropriate/agreed levels of stock and non-stock items, including stationery.

maintain diaries for senior staff.

Act in accordance with the Leeds Way Values in all interactions with patients, colleagues and the wider clinical team

Person Specification

Experience Essential: IT Skills

Desirable: Admin or Clerical Experience ECDL or equivalent

Qualifications Essential: Literate/Numerate

Desirable: NVQ2 in Customer Care or equivalent

Skills & behaviours

Essential: Insight into duties and responsibilities of post

Motivated, keen to learn

Reliable

Trustworthy

Flexible approach to duties and working practices

Friendly approachable manner

Good interpersonal skills

Good communicator working as a part of a multidisciplinary team

Able to work on own initiative within agreed guidelines

Team Working

Person Specification

Qualifications

Essential

Literate/ Numerate

Desirable

NVQ2 in customer care or equivalent

Experience

Essential

IT skills

Desirable

Admin or clerical experience
Experience of patient related databases

Skills & Behaviours

Essential

Motivated, keen to learn
Reliable
Trustworthy
Flexible approach to duties and working practices
Friendly approachable manner
Good communicator working as a part of a multidisciplinary team
Team Working

Desirable

Good interpersonal skills
Able to work on own initiative within agreed guidelines

Person Specification

Qualifications

Essential

Literate/ Numerate

Desirable

NVQ2 in customer care or equivalent

Experience

Essential

IT skills

Desirable

Admin or clerical experience
Experience of patient related databases

Skills & Behaviours

Essential

Motivated, keen to learn
Reliable
Trustworthy
Flexible approach to duties and working practices
Friendly approachable manner
Good communicator working as a part of a multidisciplinary team
Team Working

Desirable

Good interpersonal skills
Able to work on own initiative within agreed guidelines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds Dental Institute

Clarendon Way

Leeds

LS2 9LU

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds Dental Institute

Clarendon Way

Leeds

LS2 9LU

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)