Leeds Teaching Hospitals

Switchboard Operator (XN02)

This job is now closed

Job summary

Applications are invited for the post of Switchboard Operator within the Leeds Dental Institute. This post is to provide a high standard of clerical and telephone duties for our patients, NHS employees and the public. This post is permanent working full time at 37.5 hours per week with flexibility possible.

Main duties of the job

The successful candidate will be required to receive a range of calls from both external and internal callers and connect them as appropriate. They will be the first point of contact for patients and their families providing a high standard of customer service and the ability to stay calm when needed. They will possess excellent communication skills, IT skills and will have a flexible approach to work. They will have the ability to prioritise their own workload as well as working as part of a team. They will be capable of working with clinical and non-clinical staff at all levels.

About us

The Leeds Dental Institute works to improve patient dental care through research and education which is ran as a partnership between the University of Leeds and Leeds Teaching Hospitals NHS Trust. The Institute provides routine dental care to support the training of the next generation of dental care professionals - dentists, dental hygienists, dental therapists, dental technicians and dental nurses.

At the Leeds Dental Institute, we have a drive to support both excellent patient care and a supportive and empowering environment for our colleagues to learn, develop and grow as well as being part of a diverse workforce. Working within an NHS service can be challenging at times and supporting our team is a a priority for our senior leadership team. We welcome diversity and we do not discriminate against candidates and employees.

Thank you for applying and good luck!

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Date posted

10 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9298-LDI-040

Job locations

Leeds Dental Institute

Clarendon Way

Leeds

LS2 9LU

Job description

Job responsibilities

This role provides a high standard switchboard service and the post holder will be required to receive a range of calls from both external and internal callers and connect them as appropriate.

As the first line of contact for callers the post holder is responsible for providing an efficient and responsive service as they are the interface for the hospital.

They will also be responsible as the first point of contact in activating procedures for the full range of Trust emergency alarms which include Fire, Crash and security.

The post holder will operate a telephone based switchboard together with a PC voicemail system.

The ability to learn and retain information regarding multiple outpatient departments in order to deal with patient enquiries.

The post holder will be required to use the Patient Centre Administration system to assist with enquiries with regard to outpatient appointments and will work collaboratively with the referral booking service supporting and making new and follow up bookings as directed.

Must be able to communicate effectively and sensitively with a wide range of people including patients, relatives, clinicians and other Trust staff.

Provide both internal enquiries and Directory enquiries for Trust staff.

To answer all calls in a professional and timely manner. They should maintain a courteous approach with callers and assist them in reaching their required destination.

The post holder will provide information to Trust staff using the information supplied in the on call rotas.

The post holder will be responsible for dealing with all emergency calls and making sure that the relevant personnel attend when required.