Job summary
Resourcing
are looking to recruit a diligent and motivated Resourcing Assistant to work
within our service, to provide high quality administrative support to our
Resourcing teams and customers.
We
are projected to complete 8,000 recruitment cycles in 2025 so our services
are incredibly busy, so a strong work ethic, IT skills and an eye for detail
are key for potential post holders.
We
are based in Trust HQ at St James University Hospital and offer flexible
working once training is completed
Main duties of the job
The
Resourcing Assistant plays a crucial role in publishing adverts and helping
successful candidates move into their new roles.
Primarily
the roles helps our CSUs create and publish their adverts quickly and
effectively, create OnBoarding accounts for newly appointed staff and issue
documentation to new starters and current staff.
They
will also be expected to support candidates and recruiting managers with
their queries whether over the phone, in person or via email.
To
provide great customer service experience to those candidates attending the
department as part of their recruitment.
To
issue a range of ad-hoc documents and information to a variety of candidates,
staff, managers and across multiple workflows.
To
complete data entry onto ESR and other online systems and databases
To
follow Departmental/Trust disposal and destruction procedures of confidential
documentation, in line with Data Protection Act and Confidentiality
About us
The
Leeds Teaching Hospitals NHS Trust one of the largest teaching hospitals in
the UK and employs over 20,000 people and therefore one of the largest
employers in the region
LTHT
Resourcing process the recruitment of successful candidates into their roles
at LTHT and some of our partner organisations. As such, we have several
specialist teams to meet the demand of such variety and quantity of new
staff.
We
are a disability confident recruiter, as well as being passionate about the
Health and Wellbeing of our staff and have a range of networks to promote a
healthy work-life balance.
The
Resourcing department is a close-knit team and team members will always
support each other in their roles. We can also offer flexible hours (core
hours of 9am-4pm must be covered), NHS discounts, a good salary, seasonal
events (e.g. Christmas quiz) and regular HR-wide 'Team Briefs' so we are kept
up to date with the wider changes in the Trust
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
The
post-holder will undertake duties within the following range:
To
provide a full clerical support service to the Department including
organising, sorting and filing documents and papers;
dealing
with incoming and outgoing paper and electronic post as required; photocopying, faxing and distributing
information by post or email; typing letters and other documents.
To
greet clients and visitors to the department, providing an efficient and
courteous service, referring queries or concerns regarding clients and other
visitors to the department to appropriate senior staff.
To
deal with telephone and in-person queries from clients, Trust staff and
external agencies in a polite and helpful manner, observing the need for
discretion and courtesy.
Taking
responsibility for returning any follow up calls as necessary.
Follow
Departmental/Trust disposal and destruction procedures of confidential
documentation, in line with Data Protection Act and Confidentiality.
Check/enter
client and /or other details on ESR and other Systems.
To
request and retrieve relevant information from the appropriate administration
system as necessary client notes.
Report
and respond to any system faults and errors.
Maintain
and update patient/departmental databases, ensuring client and other
information is accurately recorded, prioritising within departmental
guidelines and escalating unresolved situations/issues to appropriate line
manager.
General
office work and any other duties assigned by the Supervisor/Team Leader or
Manager
Job description
Job responsibilities
The
post-holder will undertake duties within the following range:
To
provide a full clerical support service to the Department including
organising, sorting and filing documents and papers;
dealing
with incoming and outgoing paper and electronic post as required; photocopying, faxing and distributing
information by post or email; typing letters and other documents.
To
greet clients and visitors to the department, providing an efficient and
courteous service, referring queries or concerns regarding clients and other
visitors to the department to appropriate senior staff.
To
deal with telephone and in-person queries from clients, Trust staff and
external agencies in a polite and helpful manner, observing the need for
discretion and courtesy.
Taking
responsibility for returning any follow up calls as necessary.
Follow
Departmental/Trust disposal and destruction procedures of confidential
documentation, in line with Data Protection Act and Confidentiality.
Check/enter
client and /or other details on ESR and other Systems.
To
request and retrieve relevant information from the appropriate administration
system as necessary client notes.
Report
and respond to any system faults and errors.
Maintain
and update patient/departmental databases, ensuring client and other
information is accurately recorded, prioritising within departmental
guidelines and escalating unresolved situations/issues to appropriate line
manager.
General
office work and any other duties assigned by the Supervisor/Team Leader or
Manager
Person Specification
Skills & behaviours
Essential
- Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
- Good interpersonal skills
Desirable
- Motivated and keen to learn
- Committed to undergo training and development
Experience
Essential
- Experience using Microsoft Office and strong IT skills
- Previous experience in an office environment (includes work experience at school or college)
Qualifications
Essential
- Literate / Numerate
- Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2
Person Specification
Skills & behaviours
Essential
- Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
- Good interpersonal skills
Desirable
- Motivated and keen to learn
- Committed to undergo training and development
Experience
Essential
- Experience using Microsoft Office and strong IT skills
- Previous experience in an office environment (includes work experience at school or college)
Qualifications
Essential
- Literate / Numerate
- Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2
