Job summary
Expected Shortlisting
Date
09/05/2025
Planned Interview
Date
22/05/2025
We
have an exciting opportunity to work in the Organisational Development and
Culture (OD&C) Team as a Senior Business Support Adviser (Band 4) to
provide an administration service that covers the day-to-day activity of the
department which includes our core offering of:
Corporate Induction
Appraisal/Mandatory & Priority
Training
Apprenticeships & Employability
Learning and Organisational
Development
Freedom To Speak Up
Equality, Diversity &
Inclusion.
Administration and Support for the
Mandatory/Training Compliance associated with the West Yorkshire Integrated
Care Board contract.
Main duties of the job
You
will act as a first point of contact in delivering a high-quality,
comprehensive administration service to OD&C internal and external
customers, which will include:
Dealing with routine enquiries in a
pleasant and helpful manner
Communicating with our customers,
sharing relevant information using an impeccable telephone and email manner.
Able to produce a variety of
professional and accurate documents using various Microsoft 360 IT packages
to a high standard.
Confidence in dealing with people
at all levels are essential.
Be a team player, meticulous,
detail oriented and enthusiastic with the ability to work in a challenging
and changing environment.
About us
Leeds
Teaching Hospital NHS Trust provides care and treatment to over a million
patients: employing over 23,000 employees. We have the ambition to provide
the highest quality specialist and integrated care. Through supporting and
developing our people, we aim to achieve a consistent, high performing and
sustainable workforce, with the Leeds Way values at the heart of everything
we do.
Our
OD&C Centre of Excellence brings together a range of specialisms that
deliver a joined-up service across the whole organisation from corporate
induction, appraisals, training solutions, inclusion and positive action,
apprenticeships and employability, leadership and personal development,
coaching, OD consultancy, and employee voice and engagement.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
The
post holder will provide administration delivery of a high-quality service
within the OD&C team, ensuring that all work is carried out effectively,
efficiently, in compliance with trust policies, procedures, and good practice
guidance.
Engage with stakeholder to provide
the administration activity associated with the function of the OD&C
department including Mandatory
and Priority training needs, Learning
and Development Activity, Apprenticeships.
Liaison with both internal and
external providers.
Provide admin support for all
OD&C accountable meetings including minute taking following appropriate
governance structures.
Communicating with customers
providing support and guidance relevant to an individuals needs.
Create, maintain and enhance
effective working relationships
Job description
Job responsibilities
The
post holder will provide administration delivery of a high-quality service
within the OD&C team, ensuring that all work is carried out effectively,
efficiently, in compliance with trust policies, procedures, and good practice
guidance.
Engage with stakeholder to provide
the administration activity associated with the function of the OD&C
department including Mandatory
and Priority training needs, Learning
and Development Activity, Apprenticeships.
Liaison with both internal and
external providers.
Provide admin support for all
OD&C accountable meetings including minute taking following appropriate
governance structures.
Communicating with customers
providing support and guidance relevant to an individuals needs.
Create, maintain and enhance
effective working relationships
Person Specification
Skills & behaviours
Essential
- Demonstrates ability to manage own workload and make informed decisions in the absence of required information and ambiguity.
- Standard keyboard skills & ability to communicate through IT using packages such as Word, Outlook, Excel, Microsoft Teams
- Good interpersonal skills and management of self
- Ability to work flexibly as part of a team
- Ability to escalate unresolved issues to appropriate senior member of staff.
- Enthusiastic with a passion for own and others development
Qualifications
Essential
- GCSE in English and mathematics (or equivalent)
- Good working knowledge for Microsoft Office applications
Desirable
- Business administration/NVQ Level 3
Experience
Essential
- Experience of working in a busy administrative role.
- Experience of working with a variety of different people in and outside the organisation.
- Minute or note taking
- Strong communication skills, working with staff at all levels
- Ability and experience of adapting and reacting within changing and fast paced environments.
Desirable
- Working knowledge of Organisation Learning Management systems and the ability to set up training courses and producing standard and bespoke reports.
- Working knowledge of NHS Electronic Staff Record system
Person Specification
Skills & behaviours
Essential
- Demonstrates ability to manage own workload and make informed decisions in the absence of required information and ambiguity.
- Standard keyboard skills & ability to communicate through IT using packages such as Word, Outlook, Excel, Microsoft Teams
- Good interpersonal skills and management of self
- Ability to work flexibly as part of a team
- Ability to escalate unresolved issues to appropriate senior member of staff.
- Enthusiastic with a passion for own and others development
Qualifications
Essential
- GCSE in English and mathematics (or equivalent)
- Good working knowledge for Microsoft Office applications
Desirable
- Business administration/NVQ Level 3
Experience
Essential
- Experience of working in a busy administrative role.
- Experience of working with a variety of different people in and outside the organisation.
- Minute or note taking
- Strong communication skills, working with staff at all levels
- Ability and experience of adapting and reacting within changing and fast paced environments.
Desirable
- Working knowledge of Organisation Learning Management systems and the ability to set up training courses and producing standard and bespoke reports.
- Working knowledge of NHS Electronic Staff Record system
