Resourcing Assistant - Recruitment (XN02)

Leeds Teaching Hospitals

Information:

This job is now closed

Job summary

Resourcing are looking to recruit diligent and motivated Resourcing Assistants to work within our service, to provide high quality administrative support to our Resourcing teams.

There are opportunities to work within specialist teams on Agenda for Change, Nursing, Medical or International Recruitment or admin support, so these roles are ideal for those wanting to improve their skills and experience varied recruitment in one of the largest NHS Trusts in the region.

We are projected to complete 8,000 recruitment cycles in 2023 so our services are incredibly busy, so a strong work ethic, IT skills and an eye for detail are key for potential post holders.

We are based in Trust HQ at St James University Hospital and offer flexible working once training is completed

Main duties of the job

The Resourcing Assistant plays a crucial role in publishing adverts and helping successful candidates move into their new roles.

Primarily the roles helps our CSUs create and publish their adverts quickly and effectively, create OnBoarding accounts for newly appointed staff and issue documentation to new starters and current staff.

They will also be expected to support candidates and recruiting managers with their queries whether over the phone, in person or via email.

To provide great customer service experience to those candidates attending the department as part of their recruitment.

To issue a range of ad-hoc documents and information to a variety of candidates, staff, managers and across multiple workflows.

To complete data entry onto ESR and other online systems and databases

To follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality

About us

The Leeds Teaching Hospitals NHS Trust one of the largest teaching hospitals in the UK and employs over 20,000 people and therefore one of the largest employers in the region

LTHT Resourcing process the recruitment of successful candidates into their roles at LTHT and some of our partner organisations. As such, we have several specialist teams to meet the demand of such variety and quantity of new staff.

We are a disability confident recruiter, as well as being passionate about the Health and Wellbeing of our staff and have a range of networks to promote a healthy work-life balance.

The Resourcing department is a close-knit team and team members will always support each other in their roles. We can also offer flexible hours (core hours of 9am-4pm must be covered), NHS discounts, a good salary, seasonal events (e.g. Christmas quiz) and regular HR-wide 'Team Briefs' so we are kept up to date with the wider changes in the Trust

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Date posted

16 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9298-HMR-0068

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Job description

Job responsibilities

The post-holder will undertake duties within the following range:

To provide a full clerical support service to the Department including organising, sorting and filing documents and papers;

dealing with incoming and outgoing paper and electronic post as required;

photocopying, faxing and distributing information by post or email;

typing letters and other documents.

To greet clients and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding clients and other visitors to the department to appropriate senior staff.

To deal with telephone and in-person queries from clients, Trust staff and external agencies in a polite and helpful manner, observing the need for discretion and courtesy.

Taking responsibility for returning any follow up calls as necessary.

Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality.

Check/enter client and /or other details on ESR and other Systems.

To request and retrieve relevant information from the appropriate administration system as necessary client notes.

Report and respond to any system faults and errors.

Maintain and update patient/departmental databases, ensuring client and other information is accurately recorded, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager.

General office work and any other duties assigned by the Supervisor/Team Leader or Manager

Job description

Job responsibilities

The post-holder will undertake duties within the following range:

To provide a full clerical support service to the Department including organising, sorting and filing documents and papers;

dealing with incoming and outgoing paper and electronic post as required;

photocopying, faxing and distributing information by post or email;

typing letters and other documents.

To greet clients and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding clients and other visitors to the department to appropriate senior staff.

To deal with telephone and in-person queries from clients, Trust staff and external agencies in a polite and helpful manner, observing the need for discretion and courtesy.

Taking responsibility for returning any follow up calls as necessary.

Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality.

Check/enter client and /or other details on ESR and other Systems.

To request and retrieve relevant information from the appropriate administration system as necessary client notes.

Report and respond to any system faults and errors.

Maintain and update patient/departmental databases, ensuring client and other information is accurately recorded, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager.

General office work and any other duties assigned by the Supervisor/Team Leader or Manager

Person Specification

Skills & behaviours

Essential

  • Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
  • Good interpersonal skills

Desirable

  • Motivated and keen to learn
  • Committed to undergo training and development

Qualifications

Essential

  • Literate / Numerate
  • Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2

Experience

Essential

  • Experience using Microsoft Office and strong IT skills
  • Previous experience in an office environment (includes work experience at school or college)

Desirable

  • Working knowledge of client databases
  • Knowledge of clerical procedures and administrative systems
Person Specification

Skills & behaviours

Essential

  • Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
  • Good interpersonal skills

Desirable

  • Motivated and keen to learn
  • Committed to undergo training and development

Qualifications

Essential

  • Literate / Numerate
  • Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2

Experience

Essential

  • Experience using Microsoft Office and strong IT skills
  • Previous experience in an office environment (includes work experience at school or college)

Desirable

  • Working knowledge of client databases
  • Knowledge of clerical procedures and administrative systems

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Medical Staffing Team Leader

Carl Evans

carl.evans13@nhs.net

Date posted

16 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9298-HMR-0068

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Supporting documents

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