Leeds Teaching Hospitals

Development Support Officer (XN04)

This job is now closed

Job summary

The Academy is a ground-breaking collaboration of Leeds health, care and educational partners to create a single, joined up approach for learning and development for all health and care staff across the city. The ideal candidate for this role will be a team player who thrives in a fast-paced environment. Youll need to have excellent organisational skills, and be familiar and comfortable working in a digital, virtual environment.

Development Support Officers provide high level project and administrative support to Development Leads and Officers within the Team across a wide range of workforce development and learning and development interventions. This includes:

Providing administrative support for Academy programmes, including managing communications, scheduling meetings, booking venues, creating process maps, managing bookings

Dealing with enquiries and requests ensuring these are dealt with in a timely manner

Being highly proficient in MS Office and simple online software to support Academy activity

Excellent customer service skills as first line of contact for Academy enquiries and direct contact with the health and care workforce.

Ability to work autonomously, use initiative to problem

This role will work on a number of tasks and responsibilities within the team, however there is a particular focus on providing support to our Learning Management System, the Leeds Health and Care Learning Portal.

Main duties of the job

Every week in the Academy is different - but heres a quick taste of what one week might look like:

Monday

Kicking off the week supporting the delivery of a workshop on virtual and digital ways of working delivered via Zoom. Setting up new workshop dates on the learning portal and checking the notifications. Mailbox monitoring and responding to queries.

Tuesday

Weekly team meeting to check-in and share important updates, learning portal project meeting later that day, updating Monday.com project board and mailbox monitoring.

Wednesday

In the office. Meet with a colleague to exchange ideas on how to approach new piece of work and best use of software to deliver the outcomes we need, visit potential venue for upcoming event.

Thursday

Preparation meeting with facilitator for all day workshop next week. Follow up actions (contact participants, set up virtual meetings and share links, update calendar invites, book small office for workshop support). Test new build eLearning package on the system for full functionality and document any issues and fixes to raise with Development Officer.

Friday

Meet with line manager to review priorities, discuss development and review tasks for the week / reprioritise. Attend development meeting for our Learning Management System, recording actions and reporting back on testing of new build item.

About us

The Academy is an ambitious, friendly and dynamic team that works across a number of health and care partners in Leeds. If you join us, you'll be in a fantastic position to develop your knowledge across a breadth of workforce topics, and build relationships across a range of key partners in Leeds. You will be welcomed into our team, who will provide you with all the tools that you need, to ensure that you can hit the ground running to support you in your career development.

For more information visit leedshealthandcareacademy.org or take a look at our annual report on our website.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Date posted

30 January 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9298-HCA-0013

Job locations

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX

Job description

Job responsibilities

Working with Development Leads and Officers, this is a key post in supporting the delivery of a wide range of Academy programmes. You will work to ensure outcomes are successfully achieved by providing high level project and administrative support, highlighting and escalating any issues and risks proactively.

You will work with a range of stakeholders including adult and childrens social care, NHS Trusts, independent and voluntary sector providers, and educational institutions in the city. You will also be expected to directly engage with the health and social care workforce.

The post holder will provide support across a range of Academy programmes assisting with and supporting:

day to day administration and support for programmes and projects, including planning, tracking and monitoring progress and risk management

supporting meetings, workshops, workgroups and board meetings including: agenda planning and preparation, attendance, contributing to and minuting and following up actions

business administration and support including raising purchase orders, tracking spend, venue bookings

maintain reporting and monitoring systems to allow ease of access to programme information.

ensure there are appropriate archive systems that allow the tracing of key decisions and audit trails.

support colleagues in the evaluation of programmes and reporting

The post holder will need to manage their own workload using initiative to adhere to time scales and deadlines and to seek to identify and offer solutions to problems and areas for improvement.