Job summary
This role is ideal for individuals looking to begin or develop a career in administration within the NHS. Ophthalmology is one of the Trusts largest services, offering a diverse range of sub-specialties and processes. Gaining experience in this department will provide the successful candidate with a strong foundation of knowledge and skills, supporting future progression opportunities within the Trust.
A comprehensive induction programme and structured training will be provided, alongside opportunities for ongoing professional development within a supportive team environment.
Key responsibilities will include, but are not limited to:
Responding to patient queries via telephone in a professional and compassionate manner
Supporting the daily cashing up of clinic activity
Booking patient appointments in line with Trust guidelines
Maintaining strict adherence to Information Governance policies
Providing general administrative support to ensure the smooth running of the service
Main duties of the job
Within this role, you will develop the ability to prioritise your workload effectively while building strong organisational skills and adaptability in a fast-paced healthcare environment. The position encompasses a broad range of administrative responsibilities that are essential to thesmooth delivery of Ophthalmology services.
Key duties include receiving and accurately inputting referrals, managing emails from clinicians and service users, validating waiting lists, undertaking clinical coding, and supporting the cashing up of clinics. You will regularly encounter situations that require effective problem-solving and time management; however, guidance and support will always be available to help you succeed.
General administrative responsibilities will also involve communicating with patients both over the phone and face to face. This may include booking and rearranging appointments, responding to enquiries, and providing a professional, courteous service that reflects the Trusts commitment to high-quality patient care.
About us
Leeds Teaching Hospitals NHS Trust (LTHT) is one of the largest and busiest acute hospital trusts in the UK, employing over 18,000 staff across multiple sites, including Leeds General Infirmary, St James's University Hospital, Chapel Allerton Hospital, Leeds Dental Institute, Seacroft Hospital, and Wharfedale Hospital.
LTHT provides a comprehensive range of services to the local population of approximately 770,000 and offers regional specialist care to up to 5.4 million people.
The Eye Department is predominantly based at St James University Hospital, Leeds but we also offer services to patients at Seacroft Hospital and Wharfedale Hospital. We are the biggest outpatient department in the Trust.. There are 29 consultants in the wider Ophthalmology Department. The team also trains Ophthalmic specialist trainees from the region. We have recently moved into a new outpatient department which has provided us which much more space for patient
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Details
Date posted
07 April 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year
Contract
Permanent
Working pattern
Full-time
Reference number
C9298-HAN-145
Job locations
St. James's University Hospital
Beckett Street
Leeds
LS9 7TF
Employer details
Employer name
Leeds Teaching Hospitals
Address
St. James's University Hospital
Beckett Street
Leeds
LS9 7TF
Employer's website
https://www.leedsth.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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