Job responsibilities
JOB PURPOSE/SUMMARY
The
post holder is member of the facilities operational team and will be
responsible for carrying out any duties commensurate with the grade of
post. The role includes provision of
security, traffic management, patient movement and logistics across any of the
Trust sites. The role requires
flexibility in approach to the duties required as these may alter throughout
the course of a work day/week. High
standards of quality will be expected to be delivered in line with
Facilities/LTHT practices and policies.
The
post holder will be expected to have basic knowledge of a number of
administrative and operational functions and utilise both facilities and LTHT
IT systems in order to complete their job role. The nature of the role requires the use of
responding to some tasks via a defined communication system.
Adhering
to standards and practices in Trust Policy and facilities
practices/procedural manuals alongside national initiatives, to ensure that a
safe and clean environment is provided for visitors and staff.
To
be a point of contact for patients and other visitors to the building and
provide a warm friendly welcome offering directions, support and
assistance.
3. ORGANISATIONAL CHART
4. PRINCIPAL DUTIES & AREAS OF
RESPONSIBILITY
To
drive any Trust vehicle to undertake any duties relevant for the role.
To
maintain vehicles in good working order and use it to maximum efficiency.
Reporting faults and breakdowns immediately to the Facilities
Supervisor. At the start of each shift
carry out the appropriate vehicle checks and complete the vehicle record
logs.
Deal
with Lost and Found property in accordance with the Trust Policy which will
include maintaining the property register, ensuring the safe storage and
return of lost property and the disposal of unclaimed property.
Carry
out lock up duties as required.
Carry
out investigations, take statements and provide written reports with regard
to breaches of security, incidents, thefts, damage and major traffic/access
problems.
Challenge
individuals in restricted areas who do not have identification and members of
staff not wearing ID badges.
Assist
with the issue of keys to staff.
Assist
in promoting initiatives for tackling violence and aggression against staff
and health care professionals within the Trust (Zero Tolerance initiative),
through innovation, education, prevention and detection routes, along with
close working relationships with the Police and other external agencies.
Ensure
an adequate supply of items/equipment necessary for the role are maintained.
Ensure
that all duties are carried out in line with quality control procedures using
standard facilities documentation.
To
ensure that the correct uniform and PPE is worn at all times whilst on duty.
Provide
a professional, effective and competent operational security service to the
Trust to ensure a safe and secure environment for staff, visitors and Trust
assets.
Provide
advice to other staff relating to security/safety of others in a conflict
situation
Analyse
security incidents and make suitable judgement when assessing potential
conflict situations
To
provide appropriate response to any alarm upon activation i.e. fire alarms,
including directions for responding teams.
Receipt
of incoming deliveries/goods/products ensuring that all goods inwards are
checked against delivery notes and official orders. Ensuring that items meet
quality and quantity specified and any good specific requirements.
The
good housekeeping of the hospital/work environment and equipment
internally/externally related to the specific job role using approved methods
and equipment/mechanical aids to national/Trust standards to ensure that a
professional image is maintained at all times.
Operation
and minor maintenance of all equipment necessary for the role to be used in
compliance with standard operating procedures
To
undertake the duties of any of the specific job role ensuring that all the
procedures, correct practices are adhered resulting in excellent patient
satisfaction.
Ensuring
all communications are responded to in an efficient/timely manner.
To
follow all local method statements & risk assessments to ensure that the
role is undertaken in a safe, secure manner.
Act
on feedback given from any quality assurance system
Communication
with allied health professionals/trust staff members to ensure that the
patients health and wellbeing is being maintained in helping to deliver
excellent clinical outcomes.
To
report any faults/issues/complaints regarding service provision or equipment
immediately to the supervisor or other appropriate senior Trust staff member
To
complete and record role specific data/information either electronically or
in written format that is required complying with operational procedures or
local/Trust/National policy and audit recommendations/controls.
To
provide a warm profession welcome and supportive communication to patients
and visitors to the Trust, providing an efficient and courteous service.
Use
and maintain any role specific databases/hardware/software, in accordance
with departmental guidelines.
To
ensure that requests for information are dealt with in an efficient and
timely manner.
The
transportation of patients and/or goods/equipment as determined by the
department within the region.
To
organise and sort goods/items in an effectively manner for distribution
across the Trust sites according to schedules.
To
deputise when required for the Facilities Supervisors
The
job may require other duties to be carried out as may reasonably be requested
by line management commensurate with the grade of the post.
5.
THE LEEDS WAY VALUES
Our
values are part of what make us different from other trusts, so we see this
as a strength, as well as a responsibility. They have been developed by our
staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All
our actions and endeavours will be guided and evaluated through these values
Additionally,
the following are core values which relate specifically to this post:
Ensure
that all tasks are carried out in compliance with relevant statutory
legislation and local policies and codes of practice by following agreed safe
working procedures, and reporting incidents using the Trust Incident
Reporting system.
