Quality Assurance Officer (XN03)

Leeds Teaching Hospitals

This job is now closed

Job summary

Do you have an eye for detail and the passion and dedication to help managers improve the standards we offer to patients? Can you help to ensure that the Trust gets the best value for money for the services we buy?

Are you a good communicator with the ability to deliver sometimes unwelcome feedback to others?

We are seeking an exceptional individual to work as a Quality Assurance Officer for Estates & Facilities. You will be auditing cleaning standards in patient areas, food safety and service standards in retail catering units as well as other areas as diverse as window cleaning, entrance mats and other contracts.

This is no ordinary job every day will be different, and you will work across all sites and at different times of the day. There will be a requirement to work 1 Saturday per month as part of the 30 hour per week contract.

Interviews for this role will take place 7th June 2023.

This is a challenging, demanding but very rewarding role.

If you are interested in this role and have any questions or queries, please contact andrew.campbell10@nhs.net or mandy.hallatt@nhs.net to arrange an informal chat.

Main duties of the job

Auditing and monitoring of quality assurance indicators for Facilities in house services plus a range of outsourced service contracts overseen by the Estates & Facilities Division.

The ideal candidates will be enthusiastic, good team players and able to work on their own initiative and be able to demonstrate the Leeds Way Values, these being:-

- Patient Centred

- Accountable

- Collaborative

- Fair

- Empowered

Full Training and a uniform will be provided.

About us

Overview of your Organisation:

Leeds Teaching Hospitals is one of the largest employers in Leeds, employing over 20,000 staff and providing care to 1.6 million patients every year. The Estates and Facilities team keep the Trust's sites running and manage one of the largest estate portfolios across the NHS. With over 2,500 staff, we provide a range of facilities management services and ensure our buildings and environments are fit for purpose, clean and safe.

Whether we're cleaning wards, maintaining buildings, monitoring environmental impact, providing staff childcare, delivering hot meals to patients or patrolling our sites, we support the delivery of patient care. Guided by our Leeds Way Values, we are committed to creating the best place to work and being the employer of choice for estates and facilities in the region. By joining the team, you'll have access to a friendly support network with ongoing training, career progression and an excellent benefits package

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Date posted

23 May 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9298-EST-156

Job locations

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX

Job description

Job responsibilities

In House Services -

To audit against agreed national or local standards relating to in house services provided by the Facilities Directorate across the Trust. This will include Porters, Ward Housekeeping and Domestics, Catering Services and Clinical Waste Services. Audits on catering will look at food safety standards are being adhered to in staff restaurants and coffee bars and retail shops within the Trust. The post holder will also assist as required in auditing cleaning standards across the Trust with emphasis on wards ,theatres and clinical departments.

Out Sourced Services

- Audit standards of performance of outsourced contracts as specified in the contract specification. The contracts include, but are not limited to Linen Services, Pest Control, Staff and Visitor Catering, Window Cleaning, Sanitary bins.

To liaise with Contract Managers regarding service shortfalls in standards checked in audits and put in place relevant action plans for the Contractor to implement.

Job description

Job responsibilities

In House Services -

Out Sourced Services

To liaise with Contract Managers regarding service shortfalls in standards checked in audits and put in place relevant action plans for the Contractor to implement.

Person Specification

Experience

Essential

An understanding of Estates & Facilities services and structure
Experience within the cleaning or catering sector

Qualifications

Essential

Educated to GCSE level
Well developed knowledge and experience of using a variety of IT
Applications.(Microsoft office)

Desirable

BTEC level 3 or equivalent in catering or related services or
significant experience of Quality Assurance in service related area .

Skills and Behaviours

Essential

Excellent communication
Comfortable dealing with conflict
Attention to detail
Ability to prioritise and organise workload and work effectively as part of a small team
Professional attitude to work and commitment to delivering quality services

Other Criteria

Essential

Appreciation of clinical/operational areas that the service interacts with.
The ability to work different periods at short notice e.g. out of hours working.

Person Specification

Experience

Essential

An understanding of Estates & Facilities services and structure
Experience within the cleaning or catering sector

Qualifications

Essential

Educated to GCSE level
Well developed knowledge and experience of using a variety of IT
Applications.(Microsoft office)

Desirable

BTEC level 3 or equivalent in catering or related services or
significant experience of Quality Assurance in service related area .

Skills and Behaviours

Essential

Excellent communication
Comfortable dealing with conflict
Attention to detail
Ability to prioritise and organise workload and work effectively as part of a small team
Professional attitude to work and commitment to delivering quality services

Other Criteria

Essential

Appreciation of clinical/operational areas that the service interacts with.
The ability to work different periods at short notice e.g. out of hours working.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.