Facilities Supervisor - Patient Environment (XN03)
Leeds Teaching Hospitals
This job is now closed
PREVIOUS APPLICANTS ARE ASKED NOT TO RE-APPLY
An exciting opportunity has arisen within the Facilities Operational Patient Environment team, who are seeking a Patient Environment Supervisors.
The ideal candidates will have previous experience working within some of the following functions and services, (list not exhaustive.) Please note previous supervisory experience is essential.
Patient Food Service
Cleaning Response Service
Linen & Laundry
The successful candidate could be supervising up to 40 staff, at any one time. This role is key in ensuring that all the services listed above are delivered to exceptional standards; this position is True Facilities Services Team Leading and would be an ideal opportunity for a highly ambitious, skilled and focussed individual.
Main duties of the job
Day to day duties include: staff rotas, payroll, attendance management, appraisals, audits & monitoring, direction & monitoring of daily activities, liaison with site service-users & patients. Many of the shifts available, follow a 2 week rotational 11 hour shift pattern, which involves working every other weekend.
In addition, to the direct staff management, the ideal candidate will be:
A team player
Committed to continuous learning and development
Proactive in resolving potential operational issues
Organised and able to prioritise work loads for themselves and also others
Be a good communicator
Maintain calmness and relay confidence in a busy working environment
Able to work on own initiative
Have good numeracy & literacy levels
Possess good IT skills
Committed to continuous personal development
Leeds Teaching Hospitals NHS Trust (LTHT) is one of the largest employers in Leeds and we employ over 20,000 staff and provide care to over 1.6 billion patients every year.
The Estates and Facilities Team keep the Trust's seven sites running and manage one of the largest estate portfolios across the NHS. With over 2,500 staff working in the team, providing a range of facilities management services and ensuring our buildings and environments are fit for purpose, clean and safe.
Whether they're cleaning wards, maintaining our buildings, monitoring our environmental impact, providing staff childcare, delivering hot meals to patients or patrolling our sites, they all support the delivery of patient care.
Guided by our Leeds Way Values, we are committed to creating the best place to work and being the employer of choice for estates and facilities in the region.
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
The Facilities Supervisor is the first line manager for a team of housekeeping staff undertaking tasks associated with the provision of catering and cleaning duties to patients on ward and other patient areas. Ensuring that staff are allocated in accordance with the agreed master roster and that all team members carry out their duties in accordance with laid down procedures and policies and that standards are regularly monitored so that the functional areas are maintained to a high level standard of service and quality. To ensure compliance with national initiatives, eg Matrons Charter, PEAT etc.
3. JOB DIMENSIONS
First line manager of a team of up to 50 staff who are consistently working to the agreed practices and procedures, and ensuring that all requirements of Legislative Food Safety and national initiatives under
the Patient Environment Standards are adhered to.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
Previous supervisory experience
Have good understanding and experience of cleaning and food service
Ability to communicate both verbally and by reading and writing
Pleasant manner, smart clean appearance, customer friendly
Ability to work under own initiative, adapt to change and manage their workload and the work of others
Highly motivated with a sense of fairness and justice
Good organisational skills
Good listening and problem solving skills
The ability to complete basic Risk Assessments
The ability to complete timesheets and resolve payroll issues
Clear understanding of customer care good practice
Basic knowledge and confidence with IT including standard keyboard skills
The ability to carry out basic administrative skills including accurate recording
The ability to ensure staff attain the required standards Ability to encourage and support their staff in the service provision
Ability to adapt to change and lead team through change processes
Able to pass on accurately relevant information to their staff
ILM/NVQ Level 3
Intermediate Food Hygiene
NVQ or BICS Assessor Health and Safety NVQ Level 2
NHS experience Formal cleaning qualifications (NVQ level 1 or 2 or BICS COPD)
6. THE LEEDS WAY VALUES
Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
All our actions and endeavours will be guided and evaluated through these values
7. CORE VALUES
i) Ability to work and organise own day using own initiative.
ii) To manage and lead their team to ensure a happy, good team spirit which is focused on delivery of a high quality service
. iii) Have the ability to make day to day decisions and adapt as situations present themselves in line with Patient Environment and Trust policy.
iv) To motivate staff enabling the delivery of a customer focused service.
v) Maintain effective communication with relevant stakeholders, eg Matrons. Sisters, patients and visitors etc, to encourage a harmonious working relationship to ensure high quality service.
vi) Display a working knowledge and understanding of service users needs and requirements. vii) Ability to motivate and encourage others to achieve team goals.
viii) Ability to carry out monitoring systems and resolve any action from them ix) Undertake any training required to enhance the delivery of the service.
8. CORE BEHAVIOURS AND SKILLS
i) Management of staff
ii) Team working
iv) Problem solving
vi) Ability to make decisions
vii) Service Focus
viii) Self Development
x) Use own initiative
xi) Influencing and Persuading
xii) Effective organisation of self and team
9. CORE KNOWLEDGE AND UNDERSTANDING
i) To have a clear understanding of good management practice in managing a team and service provision, especially around communication, self organisation, independent decision making, problem solving, HR practices, eg selection of staff, investigation counselling, sickness appraisals etc and with a clear understanding of how to get the best performance from their team.
ii) To be responsible for working with colleagues to maintain and improve the quality of services provided to our patients and other service users.
iii) Ensure that all tasks are carried out in compliance with relevant statutory legislation and local policies and codes of practice including Food Safety, Health and Safety, Infection Prevention & Control, COSHH and in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system, with clear understanding of Risk Assessments.
iv) To maintain high standards of personal hygiene and appearance at all times whilst on duty.
v) The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development and undertake all mandatory training required for the role particularly attending refresher training on an annual basis.
vi) The jobholder must co-operate with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
vii) The Trust has a statutory duty to involve patients and public in evaluation and planning services. All staff have a responsibility to listen to views of patient and to contribute to service improvements based on patient feedback
viii) To complete all relevant daily documentation either written or entered on IT approved systems in compliance with relevant statutory legislation and local codes of practice and quality control procedures.
9. PRINCIPAL DUTIES AND AREAS OF RESPONSIBILITY
i) The first line management of Patient Environment staff
. ii) To react and deal with independently any operational situation arising using own initiative in line with Patient Environment and Trust systems/policies ensuring serious situations are immediately brought to the attention of next in line manager.
iii) As part of team meetings to actively take part and contribute to any developments that occur including making proposals to changes in Patient Environment.
iv) To communicate effectively with Sisters, nursing staff and patients to ensure the effective delivery of the service.
v) The scheduling of work and appropriate allocation of duties to team members, in line with agreed allocation sheet, work schedules.
vi) To manage staff to ensure that they are fulfilling their duties correctly in line with agreed practices and procedures and that each staff performance reaches the appropriate level.
vii) Ensuring the timely and correct performance of routine and periodic cleaning duties in line with agreed service specification.
viii) To carry out regular recorded monitoring of the services including the standard of cleanliness and food service and identify and rectify specific areas of failing.
ix) Conduct and take part in the recruitment, training, induction and appraisals of staff.
x) The supervision of staff, reporting any breaches of discipline to the Assistant Hotel Services Manager.
xi) Ensuring that all staff maintain a high standard of personal hygiene, and are smart in their appearance and wear the correct form of uniform/protective clothing. Organise replacements as required.
xii) Ensuring that all information is collected and recorded in the event of any accidents and that appropriate action is taken to prevent any similar occurrences.
xiii) To assist with the security of the building and contents as required.
xiv) To record and complete duty rotas, time sheets and maintenance of staff records including control of overtime and process as required by Patient Environment and Trust policies to help contribute towards the control of expenditure within budget and effective record keeping.
xv) To keep the manager abreast of matters affecting the delivery of the service and to make recommendations on improvement.
xvi) To liaise with the manager on staff welfare and related problems.
xvii) To ensure the safe provision of patients meals and beverages within established time parameters working within the Trust codes of practice for food safety.
xviii) Checks all menu summary sheets both before ordering meals and after meal service for accuracy and full completion. Ensuring that wastage is recorded and kept to a minimum and that action is taken on any incomplete or unacceptable information.
xix) Checks all menu summary sheets after meal service for accuracy and full completion. Ensuring that correct food temperatures is recorded and that none are missed and that action is taken on any incomplete or unacceptable information
xx) To ensure that all menu summary sheets are sent to the Receipt and Transfer point in a timely manner.
xxi) To supervise and monitor the patient meal service ensuring that Food Safety and food presentation is adhered to at all times and that the patients are served the meal they have ordered and that it is appropriate to meet their needs.
xxii) To oversee the collection and return of all thermo containers from and to the Receipt and Transfer points and that the thermo containers are clean and in good repair.
xxiii) To promote good housekeeping including the timely removal of any refuse/rubbish etc and that the use of inappropriate storage areas (eg corridors) is avoided.
xxiv) Ensure that all equipment and materials are kept clean and in a good state of repair, reporting defects immediately using agreed system and ensuring that they are available to use in the quickest time possible.