Facilities Supervisor - Patient Environment (XN03)

Leeds Teaching Hospitals

Information:

This job is now closed

Job summary

PREVIOUS APPLICANTS ARE ASKED NOT TO RE-APPLY

An exciting opportunity has arisen within the Facilities Operational Patient Environment team, who are seeking a Patient Environment Supervisors.

The ideal candidates will have previous experience working within some of the following functions and services, (list not exhaustive.) Please note previous supervisory experience is essential.

Housekeeping

Domestic Services

Patient Food Service

Cleaning Response Service

Receptions

Pest Control

Window Cleaning

Waste Management

Linen & Laundry

Portering

The successful candidate could be supervising up to 40 staff, at any one time. This role is key in ensuring that all the services listed above are delivered to exceptional standards; this position is True Facilities Services Team Leading and would be an ideal opportunity for a highly ambitious, skilled and focussed individual.

Main duties of the job

Day to day duties include: staff rotas, payroll, attendance management, appraisals, audits & monitoring, direction & monitoring of daily activities, liaison with site service-users & patients. Many of the shifts available, follow a 2 week rotational 11 hour shift pattern, which involves working every other weekend.

In addition, to the direct staff management, the ideal candidate will be:

A team player

Committed to continuous learning and development

Proactive in resolving potential operational issues

Organised and able to prioritise work loads for themselves and also others

Be a good communicator

Maintain calmness and relay confidence in a busy working environment

Able to work on own initiative

Have good numeracy & literacy levels

Possess good IT skills

Committed to continuous personal development

About us

Leeds Teaching Hospitals NHS Trust (LTHT) is one of the largest employers in Leeds and we employ over 20,000 staff and provide care to over 1.6 billion patients every year.

The Estates and Facilities Team keep the Trust's seven sites running and manage one of the largest estate portfolios across the NHS. With over 2,500 staff working in the team, providing a range of facilities management services and ensuring our buildings and environments are fit for purpose, clean and safe.

Whether they're cleaning wards, maintaining our buildings, monitoring our environmental impact, providing staff childcare, delivering hot meals to patients or patrolling our sites, they all support the delivery of patient care.

Guided by our Leeds Way Values, we are committed to creating the best place to work and being the employer of choice for estates and facilities in the region.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Date posted

16 May 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

C9298-EST-153

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Job description

Job responsibilities

JOB PURPOSE

The Facilities Supervisor is the first line manager for a team of housekeeping staff undertaking tasks associated with the provision of catering and cleaning duties to patients on ward and other patient areas. Ensuring that staff are allocated in accordance with the agreed master roster and that all team members carry out their duties in accordance with laid down procedures and policies and that standards are regularly monitored so that the functional areas are maintained to a high level standard of service and quality. To ensure compliance with national initiatives, eg Matrons Charter, PEAT etc.

3. JOB DIMENSIONS

First line manager of a team of up to 50 staff who are consistently working to the agreed practices and procedures, and ensuring that all requirements of Legislative Food Safety and national initiatives under

the Patient Environment Standards are adhered to.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

i) ESSENTIAL

Previous supervisory experience

Have good understanding and experience of cleaning and food service

Ability to communicate both verbally and by reading and writing

Pleasant manner, smart clean appearance, customer friendly

Ability to work under own initiative, adapt to change and manage their workload and the work of others

Highly motivated with a sense of fairness and justice

Good organisational skills

Good listening and problem solving skills

The ability to complete basic Risk Assessments

The ability to complete timesheets and resolve payroll issues

Clear understanding of customer care good practice

Basic knowledge and confidence with IT including standard keyboard skills

The ability to carry out basic administrative skills including accurate recording

The ability to ensure staff attain the required standards Ability to encourage and support their staff in the service provision

Ability to adapt to change and lead team through change processes

Able to pass on accurately relevant information to their staff

Formal qualification

ILM/NVQ Level 3

Intermediate Food Hygiene

NVQ or BICS Assessor Health and Safety NVQ Level 2

ii) DESIRABLE

NHS experience Formal cleaning qualifications (NVQ level 1 or 2 or BICS COPD)

6. THE LEEDS WAY VALUES

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred

Collaborative

Fair

Accountable

Empowered

All our actions and endeavours will be guided and evaluated through these values

7. CORE VALUES

i) Ability to work and organise own day using own initiative.

ii) To manage and lead their team to ensure a happy, good team spirit which is focused on delivery of a high quality service

. iii) Have the ability to make day to day decisions and adapt as situations present themselves in line with Patient Environment and Trust policy.

iv) To motivate staff enabling the delivery of a customer focused service.

v) Maintain effective communication with relevant stakeholders, eg Matrons. Sisters, patients and visitors etc, to encourage a harmonious working relationship to ensure high quality service.

vi) Display a working knowledge and understanding of service users needs and requirements. vii) Ability to motivate and encourage others to achieve team goals.

viii) Ability to carry out monitoring systems and resolve any action from them ix) Undertake any training required to enhance the delivery of the service.

8. CORE BEHAVIOURS AND SKILLS

i) Management of staff

ii) Team working

iii) Leadership

iv) Problem solving

v) Flexibility

vi) Ability to make decisions

vii) Service Focus

viii) Self Development

ix) Communication

x) Use own initiative

xi) Influencing and Persuading

xii) Effective organisation of self and team

9. CORE KNOWLEDGE AND UNDERSTANDING

i) To have a clear understanding of good management practice in managing a team and service provision, especially around communication, self organisation, independent decision making, problem solving, HR practices, eg selection of staff, investigation counselling, sickness appraisals etc and with a clear understanding of how to get the best performance from their team.

ii) To be responsible for working with colleagues to maintain and improve the quality of services provided to our patients and other service users.

iii) Ensure that all tasks are carried out in compliance with relevant statutory legislation and local policies and codes of practice including Food Safety, Health and Safety, Infection Prevention & Control, COSHH and in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system, with clear understanding of Risk Assessments.

iv) To maintain high standards of personal hygiene and appearance at all times whilst on duty.

v) The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development and undertake all mandatory training required for the role particularly attending refresher training on an annual basis.

vi) The jobholder must co-operate with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

vii) The Trust has a statutory duty to involve patients and public in evaluation and planning services. All staff have a responsibility to listen to views of patient and to contribute to service improvements based on patient feedback

viii) To complete all relevant daily documentation either written or entered on IT approved systems in compliance with relevant statutory legislation and local codes of practice and quality control procedures.

9. PRINCIPAL DUTIES AND AREAS OF RESPONSIBILITY

i) The first line management of Patient Environment staff

. ii) To react and deal with independently any operational situation arising using own initiative in line with Patient Environment and Trust systems/policies ensuring serious situations are immediately brought to the attention of next in line manager.

iii) As part of team meetings to actively take part and contribute to any developments that occur including making proposals to changes in Patient Environment.

iv) To communicate effectively with Sisters, nursing staff and patients to ensure the effective delivery of the service.

v) The scheduling of work and appropriate allocation of duties to team members, in line with agreed allocation sheet, work schedules.

vi) To manage staff to ensure that they are fulfilling their duties correctly in line with agreed practices and procedures and that each staff performance reaches the appropriate level.

vii) Ensuring the timely and correct performance of routine and periodic cleaning duties in line with agreed service specification.

viii) To carry out regular recorded monitoring of the services including the standard of cleanliness and food service and identify and rectify specific areas of failing.

ix) Conduct and take part in the recruitment, training, induction and appraisals of staff.

x) The supervision of staff, reporting any breaches of discipline to the Assistant Hotel Services Manager.

xi) Ensuring that all staff maintain a high standard of personal hygiene, and are smart in their appearance and wear the correct form of uniform/protective clothing. Organise replacements as required.

xii) Ensuring that all information is collected and recorded in the event of any accidents and that appropriate action is taken to prevent any similar occurrences.

xiii) To assist with the security of the building and contents as required.

xiv) To record and complete duty rotas, time sheets and maintenance of staff records including control of overtime and process as required by Patient Environment and Trust policies to help contribute towards the control of expenditure within budget and effective record keeping.

xv) To keep the manager abreast of matters affecting the delivery of the service and to make recommendations on improvement.

xvi) To liaise with the manager on staff welfare and related problems.

xvii) To ensure the safe provision of patients meals and beverages within established time parameters working within the Trust codes of practice for food safety.

xviii) Checks all menu summary sheets both before ordering meals and after meal service for accuracy and full completion. Ensuring that wastage is recorded and kept to a minimum and that action is taken on any incomplete or unacceptable information.

xix) Checks all menu summary sheets after meal service for accuracy and full completion. Ensuring that correct food temperatures is recorded and that none are missed and that action is taken on any incomplete or unacceptable information

xx) To ensure that all menu summary sheets are sent to the Receipt and Transfer point in a timely manner.

xxi) To supervise and monitor the patient meal service ensuring that Food Safety and food presentation is adhered to at all times and that the patients are served the meal they have ordered and that it is appropriate to meet their needs.

xxii) To oversee the collection and return of all thermo containers from and to the Receipt and Transfer points and that the thermo containers are clean and in good repair.

xxiii) To promote good housekeeping including the timely removal of any refuse/rubbish etc and that the use of inappropriate storage areas (eg corridors) is avoided.

xxiv) Ensure that all equipment and materials are kept clean and in a good state of repair, reporting defects immediately using agreed system and ensuring that they are available to use in the quickest time possible.

Job description

Job responsibilities

JOB PURPOSE

The Facilities Supervisor is the first line manager for a team of housekeeping staff undertaking tasks associated with the provision of catering and cleaning duties to patients on ward and other patient areas. Ensuring that staff are allocated in accordance with the agreed master roster and that all team members carry out their duties in accordance with laid down procedures and policies and that standards are regularly monitored so that the functional areas are maintained to a high level standard of service and quality. To ensure compliance with national initiatives, eg Matrons Charter, PEAT etc.

3. JOB DIMENSIONS

First line manager of a team of up to 50 staff who are consistently working to the agreed practices and procedures, and ensuring that all requirements of Legislative Food Safety and national initiatives under

the Patient Environment Standards are adhered to.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

i) ESSENTIAL

Previous supervisory experience

Have good understanding and experience of cleaning and food service

Ability to communicate both verbally and by reading and writing

Pleasant manner, smart clean appearance, customer friendly

Ability to work under own initiative, adapt to change and manage their workload and the work of others

Highly motivated with a sense of fairness and justice

Good organisational skills

Good listening and problem solving skills

The ability to complete basic Risk Assessments

The ability to complete timesheets and resolve payroll issues

Clear understanding of customer care good practice

Basic knowledge and confidence with IT including standard keyboard skills

The ability to carry out basic administrative skills including accurate recording

The ability to ensure staff attain the required standards Ability to encourage and support their staff in the service provision

Ability to adapt to change and lead team through change processes

Able to pass on accurately relevant information to their staff

Formal qualification

ILM/NVQ Level 3

Intermediate Food Hygiene

NVQ or BICS Assessor Health and Safety NVQ Level 2

ii) DESIRABLE

NHS experience Formal cleaning qualifications (NVQ level 1 or 2 or BICS COPD)

6. THE LEEDS WAY VALUES

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred

Collaborative

Fair

Accountable

Empowered

All our actions and endeavours will be guided and evaluated through these values

7. CORE VALUES

i) Ability to work and organise own day using own initiative.

ii) To manage and lead their team to ensure a happy, good team spirit which is focused on delivery of a high quality service

. iii) Have the ability to make day to day decisions and adapt as situations present themselves in line with Patient Environment and Trust policy.

iv) To motivate staff enabling the delivery of a customer focused service.

v) Maintain effective communication with relevant stakeholders, eg Matrons. Sisters, patients and visitors etc, to encourage a harmonious working relationship to ensure high quality service.

vi) Display a working knowledge and understanding of service users needs and requirements. vii) Ability to motivate and encourage others to achieve team goals.

viii) Ability to carry out monitoring systems and resolve any action from them ix) Undertake any training required to enhance the delivery of the service.

8. CORE BEHAVIOURS AND SKILLS

i) Management of staff

ii) Team working

iii) Leadership

iv) Problem solving

v) Flexibility

vi) Ability to make decisions

vii) Service Focus

viii) Self Development

ix) Communication

x) Use own initiative

xi) Influencing and Persuading

xii) Effective organisation of self and team

9. CORE KNOWLEDGE AND UNDERSTANDING

i) To have a clear understanding of good management practice in managing a team and service provision, especially around communication, self organisation, independent decision making, problem solving, HR practices, eg selection of staff, investigation counselling, sickness appraisals etc and with a clear understanding of how to get the best performance from their team.

ii) To be responsible for working with colleagues to maintain and improve the quality of services provided to our patients and other service users.

iii) Ensure that all tasks are carried out in compliance with relevant statutory legislation and local policies and codes of practice including Food Safety, Health and Safety, Infection Prevention & Control, COSHH and in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system, with clear understanding of Risk Assessments.

iv) To maintain high standards of personal hygiene and appearance at all times whilst on duty.

v) The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development and undertake all mandatory training required for the role particularly attending refresher training on an annual basis.

vi) The jobholder must co-operate with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

vii) The Trust has a statutory duty to involve patients and public in evaluation and planning services. All staff have a responsibility to listen to views of patient and to contribute to service improvements based on patient feedback

viii) To complete all relevant daily documentation either written or entered on IT approved systems in compliance with relevant statutory legislation and local codes of practice and quality control procedures.

9. PRINCIPAL DUTIES AND AREAS OF RESPONSIBILITY

i) The first line management of Patient Environment staff

. ii) To react and deal with independently any operational situation arising using own initiative in line with Patient Environment and Trust systems/policies ensuring serious situations are immediately brought to the attention of next in line manager.

iii) As part of team meetings to actively take part and contribute to any developments that occur including making proposals to changes in Patient Environment.

iv) To communicate effectively with Sisters, nursing staff and patients to ensure the effective delivery of the service.

v) The scheduling of work and appropriate allocation of duties to team members, in line with agreed allocation sheet, work schedules.

vi) To manage staff to ensure that they are fulfilling their duties correctly in line with agreed practices and procedures and that each staff performance reaches the appropriate level.

vii) Ensuring the timely and correct performance of routine and periodic cleaning duties in line with agreed service specification.

viii) To carry out regular recorded monitoring of the services including the standard of cleanliness and food service and identify and rectify specific areas of failing.

ix) Conduct and take part in the recruitment, training, induction and appraisals of staff.

x) The supervision of staff, reporting any breaches of discipline to the Assistant Hotel Services Manager.

xi) Ensuring that all staff maintain a high standard of personal hygiene, and are smart in their appearance and wear the correct form of uniform/protective clothing. Organise replacements as required.

xii) Ensuring that all information is collected and recorded in the event of any accidents and that appropriate action is taken to prevent any similar occurrences.

xiii) To assist with the security of the building and contents as required.

xiv) To record and complete duty rotas, time sheets and maintenance of staff records including control of overtime and process as required by Patient Environment and Trust policies to help contribute towards the control of expenditure within budget and effective record keeping.

xv) To keep the manager abreast of matters affecting the delivery of the service and to make recommendations on improvement.

xvi) To liaise with the manager on staff welfare and related problems.

xvii) To ensure the safe provision of patients meals and beverages within established time parameters working within the Trust codes of practice for food safety.

xviii) Checks all menu summary sheets both before ordering meals and after meal service for accuracy and full completion. Ensuring that wastage is recorded and kept to a minimum and that action is taken on any incomplete or unacceptable information.

xix) Checks all menu summary sheets after meal service for accuracy and full completion. Ensuring that correct food temperatures is recorded and that none are missed and that action is taken on any incomplete or unacceptable information

xx) To ensure that all menu summary sheets are sent to the Receipt and Transfer point in a timely manner.

xxi) To supervise and monitor the patient meal service ensuring that Food Safety and food presentation is adhered to at all times and that the patients are served the meal they have ordered and that it is appropriate to meet their needs.

xxii) To oversee the collection and return of all thermo containers from and to the Receipt and Transfer points and that the thermo containers are clean and in good repair.

xxiii) To promote good housekeeping including the timely removal of any refuse/rubbish etc and that the use of inappropriate storage areas (eg corridors) is avoided.

xxiv) Ensure that all equipment and materials are kept clean and in a good state of repair, reporting defects immediately using agreed system and ensuring that they are available to use in the quickest time possible.

Person Specification

Skills & behaviours

Essential

  • Ability to work under own initiative and adapt to change
  • Excellent customer care practice
  • Highly motivated

Desirable

  • Shows enthusiasm in regard to personal development
  • Dedicated to support the development of a high quality service

Experience

Essential

  • Previous Supervisory experience.
  • Have good understanding and experience of cleaning and food service

Desirable

  • Previous NHS experience

Qualifications

Essential

  • Intermediate Food Hygiene (to be completed within first 6 months of appointment)
  • ILM/NVQ in Supervisory Management level 3 (to be commenced in first 6 months of appointment)

Desirable

  • Formal cleaning food service Qualifications (NVQ level 1 or 2)

Additional Requirements

Essential

  • Good organisational skills
  • Good listening and problem solving skills
  • The ability to carry out basic administrative skills including accurately recording
  • Able to pass on accurately relevant information to their staff
  • Basic IT skills (ie, basic knowledge of Microsoft Office packages)
Person Specification

Skills & behaviours

Essential

  • Ability to work under own initiative and adapt to change
  • Excellent customer care practice
  • Highly motivated

Desirable

  • Shows enthusiasm in regard to personal development
  • Dedicated to support the development of a high quality service

Experience

Essential

  • Previous Supervisory experience.
  • Have good understanding and experience of cleaning and food service

Desirable

  • Previous NHS experience

Qualifications

Essential

  • Intermediate Food Hygiene (to be completed within first 6 months of appointment)
  • ILM/NVQ in Supervisory Management level 3 (to be commenced in first 6 months of appointment)

Desirable

  • Formal cleaning food service Qualifications (NVQ level 1 or 2)

Additional Requirements

Essential

  • Good organisational skills
  • Good listening and problem solving skills
  • The ability to carry out basic administrative skills including accurately recording
  • Able to pass on accurately relevant information to their staff
  • Basic IT skills (ie, basic knowledge of Microsoft Office packages)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Facilities Operational Manager

Claire Flanagan

claire.flanagan2@nhs.net

Date posted

16 May 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

C9298-EST-153

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Supporting documents

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