Job summary
Role: Facilities Operational Manager
We have 2 roles available.
Role 1 - predominantly covering Portering, SJUH & LGI. This is a permanent contract.
Role 2 - predominantly covering Cleaning and Patient Catering. This is a fixed term contract for 14 months from commencement.
An exciting opportunity has arisen within the Facilities Operational Patient Environment team at St James Hospital in Leeds.
The post holder will operationally manage the agreed block/services to ensure that the Patient Environment action plan is achieved on time, to the required local and national standards relating to front of house services, such as cleaning, receptions, portering and patient food service. Provide vital contribution in supporting the overarching departmental strategy, including sustaining an effective financial performance.
Guided by our Leeds Way Values, we are committed to creating the best place to work and being the employer of choice for estates and facilities in the region. By joining the Estates and Facilities Team, you'll have access to a friendly support network with ongoing training and career progression and an excellent benefits package. The recruitment process, after short listing, includes a presentation on
a set subject matter, and a formal interview on the 13/06/2023. The presentation and interview will be held at St James Hospital, Beckett Street, Leeds, LS9 7TF, further details will follow.
Main duties of the job
This role has significant operational and strategic responsibility, in terms of proactively improving the patients environment as outlined. In addition, the role is highly reactive, as the daily requirements of the role will be dependent on Trust Patient activity/flow, and the immediate redirection or allocation of resource (people). Extensive and high specialised operational management experience of Facilities services, such as patient receptions, healthcare cleaning, catering, portering, waste management and security is a prerequisite of the role. Provide expert environmental cleaning advice to Senior Management of the Trust and nursing colleagues. The post holder, will have the sole responsibility for a specific and unique aspect of the Facilities operational and strategic plan, such as:
Site- staff engagement lead
Patient flow lead, for site Discharge cleaning and Patient Movement
Site waste management
Workforce and staff development Site-Health & Safety Lead
Others, where applicable
About us
Leeds Teaching Hospitals NHS Trust (LTHT) is one of the largest employers in Leeds and we employ over 20,000 staff and provide care to over 1.6 billion patients every year. The Estates and Facilities Team keep the Trust's seven sites running and manage one of the largest estate portfolios across the NHS. With over 2,500 staff working in the team, providing a range of facilities management services and ensuring our buildings and environments are fit for purpose, clean and safe. Whether they're cleaning wards, maintaining our buildings, monitoring our environmental impact, providing staff childcare, delivering hot meals to patients or patrolling our sites, they all support the delivery of patient care. Guided by our Leeds Way Values, we are committed to creating the best place to work and being the employer of choice for estates and facilities in the region.
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Job description
Job responsibilities
JOB PURPOSE/SUMMARY
The post holder has direct management responsibility for the operational effectiveness of the Patient Environment Services delivery of their block or site wide services. Collaborative working with their Estates/Capital colleagues and Trust Contractors, such as laundry/supplies will be a key aspect of the role. There will be a primary focus on improving the estate/environmental aspects of Trusts public areas, including entrance areas and corridors, including design and image front of house. The post holder will be responsible for ensuring the sustained safety and security of their based site, working with the Security Management Team.
They will represent Facilities at clinical site meetings, which can be defined as Silver Command or Daily Operational Performance
Meetings (DOP,) during the winter period, or on request or when the Trust is at Resource Escalation Action Plan (REAP) level 4(severe pressure or above.) They will have daily communications with the Senior Facilities Manager to ensure the appropriate Facilities services are allocated, to the appropriate clinical areas, on the defined operational day, which is additional to need for the attendance at DOP meetings.
They will be charged and responsible for the safe provision and co-ordination of all Facilities related actions emerging from these daily operational meetings, which may include access and urgent mobilisation to increase resources such as Patient Transport, Portering and Cleaning, but not limited to. They will endeavour to achieve timely and safe patient transportation, to ensure the Site continues to function efficiently and achieve excellent patient flow, which may include support areas outside their normal functional area, if required.
This role has significant operational and strategic responsibility, in terms of proactively improving the patients environment as outlined. In addition, the role is highly reactive, as the daily requirements of the role will be dependent on Trust Patient activity/flow, and the immediate redirection or allocation of resource (people). Extensive and high specialised operational management experience of Facilities services, such as patient receptions, healthcare cleaning, catering, portering, waste management and security is a prerequisite of the role. Provide expert environmental cleaning advice to Senior Management of the Trust and nursing colleagues. Each post holder, will have the sole responsibility for a specific and unique aspect of the Facilities operational and strategic plan, such as
: Site- staff engagement lead
Patient flow lead, for site Discharge cleaning and Patient Movement
Site waste management
Workforce and staff development
Site-Health & Safety Lead
Other emerging initiatives
The post holder will also support the Senior Facilities Manager, by ensuring that their Patient Environment Managers and associated teams achieve the appropriate agreed outcomes and conforms to all agreed practices, policies and procedures. They will deputise for the Senior Facilities Manager in their absence, in any aspect of their portfolio.
They will support the block Facilities Management team in the implementation of the strategic development of Patient Environment function to ensure that the service delivers the required completed outcomes across the Trust. To act as the strategic link and support the operational changes necessary so ensuring that the agreed Patient environment action plan is achieved on time and to the required standards, including specific responsibilities for budget and CIP performance.
To operationally manage the agreed block/services to ensure that the Patient Environment action plan is achieved on time, to the required local and national standards relating to front of house services, such as cleaning, receptions, portering and patient food service. They will provide vital contribution in supporting the overarching departmental strategy, including sustaining an effective financial performance. They will ensure that all operational performance targets are met and that they are appropriately demonstrated within performance management meetings.
The post holder will be indirectly responsible for the delivery of services in the Following areas within Estates and Facilities:
Indirect management (by outcomes and SLA)
Housekeeping
Domestic Services
Patient Food Service
Cleaning Response Service
Portering Services
Continuous Service Improvements- PEAT-
Estates Handy Man
Estates Gardners
Public/Patient Receptions
Linen & Laundry
Window Cleaning
Pest Control
Loading Bay management
Site Security (including Lockdown).
Race-Track
Patient Transport
Facilities HUB
Contingency Planning
Site specific H&S Auditing
Job description
Job responsibilities
JOB PURPOSE/SUMMARY
The post holder has direct management responsibility for the operational effectiveness of the Patient Environment Services delivery of their block or site wide services. Collaborative working with their Estates/Capital colleagues and Trust Contractors, such as laundry/supplies will be a key aspect of the role. There will be a primary focus on improving the estate/environmental aspects of Trusts public areas, including entrance areas and corridors, including design and image front of house. The post holder will be responsible for ensuring the sustained safety and security of their based site, working with the Security Management Team.
They will represent Facilities at clinical site meetings, which can be defined as Silver Command or Daily Operational Performance
Meetings (DOP,) during the winter period, or on request or when the Trust is at Resource Escalation Action Plan (REAP) level 4(severe pressure or above.) They will have daily communications with the Senior Facilities Manager to ensure the appropriate Facilities services are allocated, to the appropriate clinical areas, on the defined operational day, which is additional to need for the attendance at DOP meetings.
They will be charged and responsible for the safe provision and co-ordination of all Facilities related actions emerging from these daily operational meetings, which may include access and urgent mobilisation to increase resources such as Patient Transport, Portering and Cleaning, but not limited to. They will endeavour to achieve timely and safe patient transportation, to ensure the Site continues to function efficiently and achieve excellent patient flow, which may include support areas outside their normal functional area, if required.
This role has significant operational and strategic responsibility, in terms of proactively improving the patients environment as outlined. In addition, the role is highly reactive, as the daily requirements of the role will be dependent on Trust Patient activity/flow, and the immediate redirection or allocation of resource (people). Extensive and high specialised operational management experience of Facilities services, such as patient receptions, healthcare cleaning, catering, portering, waste management and security is a prerequisite of the role. Provide expert environmental cleaning advice to Senior Management of the Trust and nursing colleagues. Each post holder, will have the sole responsibility for a specific and unique aspect of the Facilities operational and strategic plan, such as
: Site- staff engagement lead
Patient flow lead, for site Discharge cleaning and Patient Movement
Site waste management
Workforce and staff development
Site-Health & Safety Lead
Other emerging initiatives
The post holder will also support the Senior Facilities Manager, by ensuring that their Patient Environment Managers and associated teams achieve the appropriate agreed outcomes and conforms to all agreed practices, policies and procedures. They will deputise for the Senior Facilities Manager in their absence, in any aspect of their portfolio.
They will support the block Facilities Management team in the implementation of the strategic development of Patient Environment function to ensure that the service delivers the required completed outcomes across the Trust. To act as the strategic link and support the operational changes necessary so ensuring that the agreed Patient environment action plan is achieved on time and to the required standards, including specific responsibilities for budget and CIP performance.
To operationally manage the agreed block/services to ensure that the Patient Environment action plan is achieved on time, to the required local and national standards relating to front of house services, such as cleaning, receptions, portering and patient food service. They will provide vital contribution in supporting the overarching departmental strategy, including sustaining an effective financial performance. They will ensure that all operational performance targets are met and that they are appropriately demonstrated within performance management meetings.
The post holder will be indirectly responsible for the delivery of services in the Following areas within Estates and Facilities:
Indirect management (by outcomes and SLA)
Housekeeping
Domestic Services
Patient Food Service
Cleaning Response Service
Portering Services
Continuous Service Improvements- PEAT-
Estates Handy Man
Estates Gardners
Public/Patient Receptions
Linen & Laundry
Window Cleaning
Pest Control
Loading Bay management
Site Security (including Lockdown).
Race-Track
Patient Transport
Facilities HUB
Contingency Planning
Site specific H&S Auditing
Person Specification
Skills and Behaviours
Essential
- To be an inspirational leader and have the ability to communicate with all levels of the organisation
- Committed to working in partnership with and supporting others especially Infection Control and Senior Nursing Colleagues
- There is an expectation that the post holder will perform all his/her senior management duties in a professional manner that sets an example to all the operational management team.
- To be able to mentor/encourage individual operational management/ supervisory team in appropriate management style and practices that
- get the most from his/her team members, whilst valuing feedback an
- To be able to deal with difficult situations successfully and, if necessary, use and adhere to the Trusts disciplinary, capability and grievance procedures.
- To be able to work under significant pressure and demanding deadlines with a resilience in a range of complex situations.
- To have personal honesty and integrity with responding well to constructive criticism.
- Professional approach and attitude Have good interpersonal and relationship building skills with a particular emphasis on influencing skills Role model for Facilities colleagues and Trust managers and staff.
- Commitment to working in partnership with and supporting others.
- Commitment to own personal development.
- Accepting of individual responsibility within a teamwork culture.
- Professional approach and Diplomatic attitude. Positive, flexible and proactive style.
Qualifications
Essential
- Educated to Masters degree level or Equivalent work experience.
- Extensive experience functioning at a senior managerial level in a healthcare and management of facilities related services
- Advanced Food Hygiene certificate or ability to achieve once in post
- Active membership of a relevant NHS association or equivalent
- To have completed recent appropriate management/ Patient Environment courses and have formal management training
Desirable
- High level Health & Safety qualification i.e. NEBOSH
Other Criteria
Essential
- To complete satisfactory medical clearance
- To hold current driving licence
Experience
Essential
- Knowledge of Mandatory and Statutory Regulations relating to soft FM Patient PLACE Environment Services.
- To have extensive experience and knowledge of the full range of Patient Environment operational management experience within different locations.
- To have experience in managing multi-million-pound Patient Environment type services-Facilities
- To be educated to, or have the ability to attain, a degree level standard of education.
- To have extensive experience functioning at an operational managerial level within Healthcare and facilities rel Will have extensive HR knowledge and staff management and able to conduct or present at a number of disciplinary hearings whilst maintaining consistency and fairness.
- Excellent business and financial acumen, including the requirement to have delegated budget holder responsibility, with the authority of purchasing materials and supplies, upto £10,000s, per single p Responsible for the development and the implementing of Estates and Facilities formal procedures that will have an overarching impact on the Trust, including directly patient, and clinical services. I Post holder must be able to evidence application of a range of analytical techniques.
- To have extensive knowledge and experience of the PLACE process and of achieving the desired outcomes.
- The ability to undertake the delegated lead of the actions identified within the PLACE process. Food Safety Legislation
Person Specification
Skills and Behaviours
Essential
- To be an inspirational leader and have the ability to communicate with all levels of the organisation
- Committed to working in partnership with and supporting others especially Infection Control and Senior Nursing Colleagues
- There is an expectation that the post holder will perform all his/her senior management duties in a professional manner that sets an example to all the operational management team.
- To be able to mentor/encourage individual operational management/ supervisory team in appropriate management style and practices that
- get the most from his/her team members, whilst valuing feedback an
- To be able to deal with difficult situations successfully and, if necessary, use and adhere to the Trusts disciplinary, capability and grievance procedures.
- To be able to work under significant pressure and demanding deadlines with a resilience in a range of complex situations.
- To have personal honesty and integrity with responding well to constructive criticism.
- Professional approach and attitude Have good interpersonal and relationship building skills with a particular emphasis on influencing skills Role model for Facilities colleagues and Trust managers and staff.
- Commitment to working in partnership with and supporting others.
- Commitment to own personal development.
- Accepting of individual responsibility within a teamwork culture.
- Professional approach and Diplomatic attitude. Positive, flexible and proactive style.
Qualifications
Essential
- Educated to Masters degree level or Equivalent work experience.
- Extensive experience functioning at a senior managerial level in a healthcare and management of facilities related services
- Advanced Food Hygiene certificate or ability to achieve once in post
- Active membership of a relevant NHS association or equivalent
- To have completed recent appropriate management/ Patient Environment courses and have formal management training
Desirable
- High level Health & Safety qualification i.e. NEBOSH
Other Criteria
Essential
- To complete satisfactory medical clearance
- To hold current driving licence
Experience
Essential
- Knowledge of Mandatory and Statutory Regulations relating to soft FM Patient PLACE Environment Services.
- To have extensive experience and knowledge of the full range of Patient Environment operational management experience within different locations.
- To have experience in managing multi-million-pound Patient Environment type services-Facilities
- To be educated to, or have the ability to attain, a degree level standard of education.
- To have extensive experience functioning at an operational managerial level within Healthcare and facilities rel Will have extensive HR knowledge and staff management and able to conduct or present at a number of disciplinary hearings whilst maintaining consistency and fairness.
- Excellent business and financial acumen, including the requirement to have delegated budget holder responsibility, with the authority of purchasing materials and supplies, upto £10,000s, per single p Responsible for the development and the implementing of Estates and Facilities formal procedures that will have an overarching impact on the Trust, including directly patient, and clinical services. I Post holder must be able to evidence application of a range of analytical techniques.
- To have extensive knowledge and experience of the PLACE process and of achieving the desired outcomes.
- The ability to undertake the delegated lead of the actions identified within the PLACE process. Food Safety Legislation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
