General Manager (XN10)

Job description

Job responsibilities

The post holder will manage a clinical service unit or clinical support unit, comprising a number of specialties or support services supporting the Clinical Director, the post holder will be responsible for the overall delivery of service, quality, financial and other targets as determined by the Executive Directors. In partnership with the Clinical Director, the post holder will be responsible for business, workforce and financial planning within his/her own unit, and will work closely with other managers and clinicians to support Trust-wide objectives.

In partnership with the Clinical Director, responsible for the management of identified clinical and/or related services within a unit

Manage the performance of the unit against key targets and measures

Ensure that resources are deployed effectively and that robust processes are in place to support the provision of efficient, high quality, services

Responsible for relevant capital programmes and associated budgets

Ensuring Staff, Patient & Public involvement in service development

Developing and sustaining capacity and capability in the unit

Ensure that the clinical activities are appropriately recorded in order to maximise income opportunities related to service provision

Engaging on behalf of the unit with internal and, where appropriate, external stakeholders; promoting partnerships and co-operative working

Ensure business continuity and risk management arrangements are in place in the unit

Agrees and co-ordinates actions with other units to ensure co-operative working, e.g. between bed-holding and clinical support units

Uses highly developed influencing and collaboration skills in service planning and works closely with senior finance managers and budget holders to ensure that financial plans are developed and delivered within agreed budgets.

Uses interpersonal, organisational and communication skills to manage unit performance and staff

Develop successful working relationships with internal and external customers, commissioners, educational and charitable institutions, and service providers

Communicates highly complex, sensitive and contentious information to a multidisciplinary team, e.g. changes to services, staffing levels or ways of working where there are barriers to acceptance and a significant degree of hostility. Highly developed interpersonal and communication skills are required to motivate, empathise with and reassure staff, patients and carers in these situations.

Communicates with staff and other stakeholders in situations where there will be significant hostility, antagonism and resistance and using the highest level of communication skill will be required to manage and reconcile these conflicting and opposing views, for example, in major change management situations

The post holder will be require to deliver highly complex, sensitive and contentious information to senior managers, Board members and external stakeholders, including on occasions, the press, in situations when messages, open to challenge, will need to be delivered.

In partnership with the Clinical Director, manage the performance of the unit, providing regular reports to the Chief Nurse/Deputy Chief Executive

Management of delegated pay and non-pay budgets and maintaining financial balance

Responsible for ensuring robust processes are in place for patient administration and to record and code activity within the unit, ensuring income is received.

Leads the development of business cases whether for changes to service, new equipment or new posts

Line management of designated unit staff, for example Business/Patient Service Manager(s)

Ensure regular and effective appraisal and personal development planning for staff who work in the unit

Leads service planning and strategy within the unit, engaging with Clinical Director, Head of Nursing (or equivalent) and corporate functions

Ensures the involvement of patients, staff and other stakeholders in service planning and development including communicating major change to staff and other stakeholders

Responsible for ensuring that local and national policies are properly and consistently interpreted and implemented within the unit

Responsible for agreeing and delivering Service Level Agreement contracts in conjunction with corporate services and other stakeholders

Develop management capability within the team, providing supervision, coaching and mentorship to others and supporting managers in this process

In partnership with the Clinical Director and Head of Nursing (or equivalent) responsible for ensuring that conduct, poor performance/capability and grievance issues are addressed within the unit in line with Trust policy.

Responsible for co-ordinating and maintaining the unit risk register and agreeing actions plans to manage risks

Work with the Clinical Director and Head of Nursing (or equivalent) to ensure complaints relating to services are managed within local and national standards and action plans are agreed, implemented and monitored to ensure learning within the unit and wider Trust

Responsible for ensuring Serious Untoward Incidents or other serious incidents are reported, investigated, resolved and recorded in line with policy

Works jointly with Clinical Director, Head of Nursing (or equivalent) and other clinical staff to ensure there is a clinical audit programme in place. Identify areas of practice that are to be subject to clinical audit in conjunction with the Clinical Director and Head of Nursing (or equivalent) and delegate appropriate resources to undertake this work

Support the Head of Nursing (or equivalent) in ensuring that the Patient & Public Involvement Initiative is implemented within the unit

Identifies and leads projects to modernise and improve service delivery and patient access. Ensure service is managed and supports the most effective patient pathways working with other services to secure a whole systems approach to patient care

Take part in the Senior Managers on call rota, ensuring that senior managers and clinicians within the unit are equipped to act in the event of MAJAX

Lead specific project work as directed by the Chief Nurse/Deputy Chief Executive and support others within the unit in this process

Deputise for the Chief Nurse/Deputy Chief Executive as directed

Contribute to Trust-wide policy and/or policy development as delegated by the Chief Nurse/Deputy Chief Executive

Person Specification

Experience

Essential

• Experience of successful operational management at a middle/senior management level
• Budgetary management
• Demonstrates ability to develop and utilise effective professional networks
• Operational and business planning and implementation and options appraisal.
• Management of staff from a range of professional and occupational backgrounds

Desirable

• Preparing strategic plans
• NHS management experience
• Demonstrates evidence of innovation in the provision of services

Skills & behaviours

Essential

• Strong negotiation and influencing skills
• Tact and diplomacy
• Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation
• Working well under pressure of time and resources
• Fair, honest and consistent in approach
• Self management, demonstrating resilience
• Excellent change management skills including service reconfiguration.
• Ability to lead service redesign projects, manage clinical and business risks developing action plans to improve performance and Able to develop and deliver business plans and cases
• Proven track record in the development and delivery of business plans and business development cases
• Ability to anticipate problems, appraise risks and make effective decisions
• Analytical skills, literacy and numeracy. Ability to analyse highly complex data and formulate reports.
• Personal commitment, enthusiasm and professional drive to lead and innovate
• Able to communicate in a highly complex service relating information to senior managers and external customers.
• Highly credible with clinical staff including senior medical staff
• Ability to lead highly complex multidisciplinary teams based on different sites across the organisation.

Desirable

• Excellent presentation skills using a range of techniques, software and equipment
• Ability to broker agreements across organisational boundaries to deliver agreed pathways and processes

Qualifications

Essential

• Educated to degree level or equivalent professional qualification
• Continuing professional development

Desirable

• Management qualification or post graduate diploma.
• Masters degree

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)